This is my absolute favourite bike shop of all time, including ones I've been to across several countries.
The stores is spread out, well-light and airy; so no claustrophobia and squeezing past other customers hoping not to get something caught and pull down a whole rows of bikes! Obviously, makes for a pleasant place to browse at length and at your leisure.
The killer for me is that about 1/4 of the wall space in this big store is full of bike gadgets, parts, and accessories... it's a mouth watering and wallet scaring experience to peruse it all and try not to buy everything as a 'must-have'.
They have a broad range of bikes and prices to satisfy everyone, large selection of helmets, perhaps a bit light in the 'clothing' department, but with how often and important bike clothing is, not a big black mark for this.
The staff are highly knowledgeable, and very friendly and helpful. You can roll in with your bike and they will take a quick look at an issue you're having to see if they can give it a quick fix or advice (although, my bike is from Cycle Surgery, so that may play a part). So far, the staff/mechanics haven't pressured me to do extra work/fixes, and have been honest about what work is necessary.
Store hours are another big plus, 8am to 7pm on weekdays, so available to the all important bike commuting crowd and for an emergency repair or part.
If heaven had a bike store, I reckon this would be it! read more