Been in here a few times and bought stuff. I quite like this store and the staff seem knowledgeable and helpful. I was knocked off my push bike at the beginning of August as as well as breaking my shoulder (for the second time), ended up with a lot of damage to my road bike. Anyway, dropped the bike into here to get repaired and despite the fact that the bike wasn't bought here they gave it first class attention. Ordered in parts where necessary and fixed it too look almost new. read more

I discovered Bromley Bike by accident as I was searching the web for a new Mountain Bike frame. When I found the website I thought okay I will shoot a mail to see if they where willing to do business even if I wasn't living in the UK. A quick response and a very friendly mail later they shipped a frame all went well. During the next year I have had several support question as the full-Suspension was new territory to me. but every time they where quick to respond and very informative. Right now I have the Suspension in for a Full-Service and with the help I received and the knowledge Bromley has displayed in the field of Mountain Bikes it was a easy choice to send the Suspension to them and let them handle the service. I have had Email correspondence with a person named Adam so if the rest of the staff is anything like him then you are in good hands Cheers and keep pedaling read more

I actually bought my last bicycle from The Bike Company. I was quite indecisive as to what type of bike I should buy should I buy a hybrid bike or a folding bike etc. I spoke to a really approachable member of staff, who clearly was knowledgeable about bicycles. He helped me decide what bike should be best for me and my requirements. Of course what also helped was the fact that they had a good range of different quality bicycles to choose from. That is why I bought my bike from this shop. I am also pleased with their level of customer service, because when I bought a bike from them, they gave me a free bicycle service several months after purchase. They also gave me a 10% discount card. The discount card is especially handy for buying spare inner tubes, tyres etc. I have recommended The Bike Shop to friends and colleagues who have been interested in buying a new bicycle too. read more

Regular customer of these guys for a few years. Spent a lot of money in there. Just in the last year alone - Two new bikes, two services, a lot of other gear. Never really felt they valued my business, all a bit cold and functional. The services were average but I had the last one done by Panagua in Hayes and that was both cheaper and of a better standard. I won't be using them again though. I had a bike emergency that I needed a Whyte bike stockist to help me out with. (I bought a Whyte bike from them last September). I asked them to stay open for 5 mins. i.e. to 5.35 on a night they close at 5.30. Would have taken them 2 mins when I got there. They had zero interest. Refused. Not the attitude of a community LBS and a pretty uncool way to treat a fellow cyclist. One repeat customer lost for good. read more

had my bike serviced by Bromley Bike Co at rather short notice (my fault as I got talked into doing the London to Brighton race last minute) they turned my bike around by the afternoon. it was like getting a new bike back. managed to complete the ride and the bike didn't miss a beat at all. thank you! read more