Horrible experience. Chose tires on the site and booked an appointment to have them installed,…read morethey're on sale for Labor Day weekend. I drove a half hour to the location on a Sunday to find out they're not in stock and need to be ordered... at least that's what I was able to decipher from the mumbling attendant. No offer of a substitute, no resolution suggested besides "I can have them here Tuesday". That does not help and I will never use this company ever again. 20 years ago my dad had a friend who managed one so I always went to them, different locations... for years. Not anymore.

I work for a 501(c)3 [non-profit]. We have a bus, and our bus needed new tires to pass inspection…read more As a non-profit, that was not in the budget. I've been a customer of TW for over 30 years, so I popped on in. They had a pretty good price for the two tires I needed, but being a non-profit, I inquired if they could do even better. The certainly did and were extremely helpful about it. Literally, everything about the interaction was one of the most positive experiences I have had at the retail level in ages. I was greeted at the door by a man installing tires. He was friendly and welcoming. Inside at the counter, more of the same (a second man), something that doesn't always happen in the world of automotive parts/service. Beyond that, he set up our non-profit in his system so we could continue to receive those benefits on future purchases. The waiting room was clean, comfortable, and had a bathroom available (also clean). The only other customer while I was there, a middle-aged woman, had repairs done to her tire which were explained clearly and completely by the first employee who had greeted me. She had questions that made it apparent she was not fully savvy about cars/tires. He was very patient and thorough in his explanation did so without talking down to her (another thing that is fairly UNcommon in this business). TW has always treated me right in terms of price, but the service at the Somersworth location is far-and-away the best I have seen at any business of this type. Do not hesitate!

Excellent service and reasonable price. Great customer service. Chris was very helpful and friendly.read more

We use Chris and his crew at A & G Tire for all repairs and services of our vehicles…read more They are always professional and polite with more than fair pricing! Because they are so accommodating and trustworthy, I pay extra for NH state inspection even though we live in ME. Happy Holidays to Chris and his team! Roy Dodge & family South Berwick

Reasonable prices and super simple. I've easily had my car towed here overnight after the…read moreserpentine belt shredded inside my 2011 Dodge Durango. I've also had oil changes here, brake and rotor replacements, and tire services/rotations! They were also able to replace my grey driver's side mirror cover to match the passengers side black mirror cover exceptionally well, as we tried with the tools given but couldn't get it to even budge! Will certainly be returning here for future vehicle maintenance, whether it be emergency or general upkeep!

We were traveling to Portsmouth, NH from Newton , MA before we realized a headlamp was out on our…read more2010 Honda Odyssey van. The staff at this Southebury VIP, assisted me to find the lamp(s)I needed, patiently educated me, to the fact that the headlight contains four bulbs ( two hi beam & two low beam) & installed them, free of charge) all while being very pleasant. I was very pleased & surprised with this great level of service, & felt I had travelled back in time to when a customer used to receive great service from retail locations! Of course, I tipped accordingly,

I had a small hole in my tire, made an appointment and arrived approximately 10 minutes early…read more Customer service at the desk was excellent! They were able to get my car in right away. Took maybe 30 minutes and the best part is they didn't charge me. The waiting room was very clean. Overall, excellent experience!

Called it to ask about having a tire fixed or replaced. The replacement tires could be ordered, but…read moreafter explaining our situation of a drywall screw in my husband's tire they recommended coming in to have it looked at. I got in that afternoon with no issues. They took the offending tire off and assessed the whole situation to find that they could patch it from the inside. Took about 20 minutes and the tire seems to be as good as new. It's been two weeks with no issues whatsoever. Staff was friendly, knowledgeable and quick to help.

If I could give this business zero stars, I would…read more I bought a full set of new tires and had them installed here in September of last year. A few days ago, I noticed that my back left tire was flat, so I brought the tire in to determine what could have caused it to go flat. There was no evidence of a leak, but when pressure was placed on the sidewall of the tire, air leaked out between the rim and the tire itself. My understanding is that an issue like this is caused by improper installation, causing the seal between the rim and the tire to slowly lose it's integrity and allow air to leak out. I asked for the cost of a replacement tire to be covered by the establishment, being that I just purchased this tire less than a year ago, and improper installation has resulted in the need to purchase yet another new tire. They would have secured my repeat business if they had handled this properly, as I fully understand that mistakes happen. As long as accountability is taken for those mistakes, that is the mark of a great business. Unfortunately, I was met with an incredibly rude manager who was not willing to collaborate on coming up with a solution to this problem. I will not be taking my business here in the future, and I hope that sharing this experience prevents others from going through the same thing.

Nick and Joe were absolutely amazing! I was worried about the quality of a car we're thinking about…read morebuying and he walked through the whole inspection with me. He pointed all the things out that I needed to know to see if it was reliable and some things I should look for. I've gotten tires here before and he always takes the time to explain everything. Very trustworthy and reliable.

They helped me out in a pinch when all my tires needed air and I needed to get on the road to drive…read moreto Massachusetts. Super nice guys!

I had my inspection done and failed. I paid Herveys to fix a part that was rusted out on my frame…read morethat sits hidden along side the muffler. I guess they figured a 80 year old is not going to check it out. I tried but unless it's up on a lift you can't really see. I failed this year again for the same part that they never replaced. they took me for $550. Now if they can do that to an 80 year old driving an 18 year old car, imagine what they would do to someone who looks like they have money. They are crooks, don't give them a chance to take your money.

We scheduled an oil Change appointment online on Saturday…read morefor 9:00 am on Sunday. The appt was confirmed and all seemed well. We drove two cars to drop it off our truck and get errands and house work done. When we arrived at 9:00 am the door was locked. A few minutes later a few more cars arrived and a worker showed up. He claimed he had keys but not to the alarm so could not get in. Said the manager was on vacation and the district manager was supposed to coordinate someone to open. We decided to leave the car and get a coffee down the street. When we returned around 9:30 the same guy said he has yet to hear from anyone. So we left and sent a message to the company for a follow up. No response. Poor customer service. And they better pay that worker for a full day. He showed up.

When lm visiting the area l always take my car here. They do an excellent job. Mgr and staff are…read morethe best.

Quality work and honest folks, that's all you need in a car repair facility. Friendly local…read morenon-franchise auto repair.

Steve's Accurate Auto saved me (again). With my daughter's older car that needed some exhaust…read morework, knowing that bolts, etc. can be trouble, I took it to Steve's. Was able to get an appointment within a few days. They did the exhaust, and even did a rear rotor that I had trouble with the caliper bracket bolt! Completely competent and honest (always a concern with an older car, nice to know you will get the straight story).

Profesional crew. I needed an exaust modifacation on my street rod and they did exactley what I…read morewanted. Totally satisfied.

Lou's team was extremely knowledgeable with how to modify exhaust systems. I had one thing in mind…read moreand they showed me what would work better and then took my car in right on the spot and got the job done. It sounds exactly as I had hoped. Not only do they do great work they double check to make sure there are no leaks. Great crew with great skills. Thank you!

"I goofed" Says the…read morewoman that works there after wasting an entire lunch break to purchase 4 SNOW tires that I asked her the previous day to hold for me. Was specific the first time I called, AND specific the 2nd time I called to confirm the appointment. Arrive and she apologizes, she goofed and has no snow tires just regular tires. Waste of time, and money is all this place was. Never again.

Incredibly rude owner, even after making a appointment for a designated time, a vehicle needs to be…read moredropped off, you can not wait for it, even for a inspection, why have chairs in a waiting area then? Am I suppose to hire a Uber So I can drop My vehicle off for a simple $45 inspection... and the owner is beyond rude, was almost in tears as I left.