Worst investment I've ever made was hiring this company. I really should've just gone with other competitors & contractors. These negative reviews are very on point.. I've already deposited $7,500 to them and have been left 2 months without a kitchen..
Horrible communication skills, no-call-no-shows, lack of respect for my property.. it was just a junk yard for the employees to leave their messes and never bothered to come clean any of it. Both my front and back yard are littered with trash since they first started. Matt Vrable stated numerous times that he'll have someone come clean it up, but obviously never happened.
If your employees aren't willing to clean their mess off of your client's property, then as CEO, you should have the respect to go above and beyond for your clients and fix the issue. Less saying, more doing.
Multiple times have they screwed up something and there's always an excuse. I tried to be understanding, but too many times is enough. Your personal problems should not reflect on your clients; for they have trusted, invested and selected this company to remodel their own home that they love.
I've also specifically told the employee the very first day prior to removing my kitchen that they NOT dispose my kitchen appliances. And what happened.. they left it outside the curb and never bothered to bring it back inside. I came home from work and all my appliances were gone! Obviously someone came and picked up my appliances thinking they were trash or free-to-take.
They disconnected my water-heater and didn't bother to turn it back on. We had no hot water for days.. We contacted gas service and was advised not to touch it for they said have the contractor look at it incase risk of gas leak is present due to construction work. Even after notifying Matt, he said he'll come that morning, but was a no-call-no-show. So I had to send an email explaining the horrible communication and lack of service.
They even damaged the left side of my drywall (image). I changed my light fixture because the door hit my original lighting and they didn't care to fix it. Had that light fell, someone could've seriously gotten hurt!
I've even contacted asking for at least a refund, but like always.. no response. Communication definitely needs to improve if you want to keep your clients coming back and earning their trusts.
I'm obviously never going to refer them again, to anyone nor hire them for any future projects.
All of these reviews are CORRECT! They changed their company name from Strategic Property Services LLC to Strategic Renovations LLC within a few days as soon as I spoke out.. read more