Can we trust connectivity provided by Strata networks? I…read morehave had a mixed experience with Strata Networks. While their service works okey at times, RELIABILITY has been a concern. There have been instances where the internet connection gets interrupted without any prior notice. Occasional outages are understandable since these systems depend on electrical infrastructure, but when disruptions happen frequently, it becomes difficult to consider it 'normal'. This can be especially frustrating during important virtual meetings or conferences, where even a short interruption can cause significant issues. Although customer support does respond and resolves the problem (for the time being), the recurrence of the issue is something that should be addressed more proactively. In terms of performance, I have also noticed inconsistencies. With my current $65 plan, I am getting around 80-90 Mbps download speed but only about 5 Mbps upload. This could be due to local factors like cheap or rusty coaxial cables, but it still impacts overall experience, especially for tasks that rely on a decent upload speed. For comparison, services like Starlink offer roughly 100-105 Mbps download and around 30 Mbps upload (in Vernal sky) at a lower monthly cost of about $35 or $50, which makes it a compelling alternative. Overall, Strata Networks is a 'just okey' ISP, but there is definitely room for improvement in reliability and performance consistency. These are important factors to consider when choosing an internet provider. When a provider faces no real competition, service quality shouldn't suffer--but in this case, it often feels like it does.

If you want terrible internet. And you have it shut off but they bill you for a year afterwards…read moreanyway this is the place to go

We are paying this company $45/mo for 10mbps internet however we have consistently been getting…read moreunder 0.2mbps for no apparent reason. I am not using a lot of bandwidth or anything either they just simply are not giving us what we asked for. would not recommend.

TLDR: Great for two years. Third year consistent problems. Tech support was always fast. First two…read moremonths of 2019, nothing but problems. They finally blamed our hardware and wiring. We switched to Strata with the same hardware and wiring and instantly were moving at 5x the speed of SBT. One month later we haven't had a single problem. SBT still requested a final month of payment for service we cancelled and weren't going to use, even though the service didn't work right for the two months prior. We used SBT for just over three years of business internet. For the first two years they were great. The final year, however, were constant connection problems. They did always respond quickly to correct, and when requested, provided service credits for the downtime. The latest instance was handled so poorly though and forced us to move to Strata. For the last year we've experienced latency issues frequently, which are important for me (remote worker). Hardware resets on their end always seemed to solve it for a while. Then, in January, our speeds dropped to around 1-2mbps (from the paid for 10mbps). After sending multiple techs and making multiple configuration changes and reboots on their end over the course of a month, still no improvements. They finally ended up blaming our hardware and/or wiring. I figured it was possible so I overnighted replacement hardware and flew in to diagnose. They sent a tech back the day after I arrived and he plugged into both our new hardware and directly to his and still only 1-2mbps. He rebooted their WAP and then we were up to about 6-8mbps here and there. Tests to different locations on their testing tool yielded different results. He claimed he wasn't too knowledgeable but that he still thought there were problems with our hardware or wiring. It seemed like it was probably a combination of problems with their hardware needing reboots and their upstream. At this point I really had nothing else to do but try Strata's fiber option since even brand new hardware wasn't resolving the problem. While our wiring is old, we easily transfer over 100mbps on it internally, so I was confident it is able to handle a 10mbps connection speed. Within an hour of calling Strata for a 50mbps down/10mbps up connection they had a tech there and 5 minutes later it was turned on. Plugged in and immediately we were receiving the advertised up and down speeds through our hardware and wiring. We were even bursting to up to 80mbps before the throttling on their end started. For grins, I plugged in the old firewall hardware that SBT claimed was the problem and still Strata's advertised speeds of 50 down/10 up. So hundreds of dollars later in new hardware and overnight shipping costs, plus productivity and downtime for January and February, we were finally back to a reliable internet connection with Strata. I emailed SBT with the results of this test and requesting to cancel since it didn't seem like their service was going to be consistent or fast enough for us going forward. They obliged but reminded me we'd still need to pay them for one more month of service (that doesn't work as advertised). I politely requested reimbursement for the months the service didn't work properly as well as for the costs for new hardware and overnight shipping that we didn't need to spend. They haven't responded. I get things happen with tech. I deal with it every day. I wasn't even going to ask them to reimburse for the hardware and shipping costs - it seemed trivial. And I wouldn't have written this review. We may have even been a future customer again if they were able to resolve their reliability and speed problems. But, to request a payment for another month that I'm clearly not going to use, after all these problems, really left a bad taste after an already bad situation.

Best customer service ever!the rep I spoke to was extremely nice and was able to set me up with…read moreDirecTV the next business day. Aside of saving me money!! 5 stars to this company!! Love the service .

I too am a DirecTV customer and signed up through New Star. I had a very different experience with…read moreboth DirecTv and NewStar. I was having trouble with getting my elderly V.A uncle used to where his channels were at (we get so many more than DISH! and channels we actually watch). I lost my paperwork and couldn't find the number for NewStar and just searched for the DirecTv number online. I called into DiredTv wanting some help with figuring out what to do and I could barely understand the agent on the line (language barrier) and they basically said they would have to send a technician out to me and it would cost me $40-$99. I declined, because I just don't have the money for that. Thought I was just stuck and very dissapointed. One week later I got a follow up call from NewStar just to see how I was liking my New DirecTv sytem. Let me say I am pretty embarrassed at how I treated the young lady on the phone. I vented and was very upset and she didn't interrupt me even once! She listen ACTUALLY LISTENED. Then she fixed it all right over the phone, I didn't even need a technician and that saved me time and money right there! She went through step by step with my uncle of making a favorites list and with the protection plan I had got from them they were able to send me out a remote that fit my uncles needs even better, for free ($15 plus shipping if I didn't have that protection plan). Remote got to us in 2 days and they had already setup a favorites list with my uncle and he was happier than he had ever been in his 80 years of different tv services (he is now deceased). I wish I had the name of that young lady and I hope she sees this review. To that agent if you do see this review I want to thank you and apologize again for how poorly I treated you on the phone. The main thing I have learned through this experience is to go through a authorized dealer for anything I can! Even when I didn't know it they had my back, THANK YOU New Star!!!!!

Really fast and reliable service. Gig speeds on fiber in a small town. Local customer service too.read more

If you plan to move to a city where Emery Telcom is the only broadband provider and your require…read moreconsistent, good internet speeds, try moving anywhere else. Truly an awful experience, but having an internet provider monopoly, Emery Telcom has little incentive to change anything. The service itself is laughably inconsistent. The download speeds offered by Emery Telcom are up and down like a bouncy ball, and their upload speeds are unpredictable. If you're lucky, you may get 40 minutes of actual usable upload speed. If you're unlucky, you'll get 10 minutes of consistent speed before it tanks down to 0.01 mbps for indeterminate amount of time. Sometimes it's three minutes and other times, you may be out for an hour or two. Their contracted local help does their best to assess the situation, but it's obvious that Emery Telcom is cheap. They appear to be doing the bare minimum and do not invest into improving infrastructure. As a test, I've taken into account every time service goes down and found download speed dipping and upload speeds completely diving about every 10-45 minutes. There are rare few days when it can actually manage to go two or three hours before crashing out for 15 minutes. Contacting Emery Telcom results in them simply saying "Everything seems fine on our end" and you have to go out of your way to get more help. Customer service is also poor when trying to call for help. One of the first few times I called, I simply said hello, introduced myself and tried to explain my issue before being interrupted by the woman who answered as she cut me off and asked me she needed to know what the issue was. I got upset and in an upset voice (upset from my service dropping while trying to do Zoom calls for my job) and it may have just been me, but the employee took a condescending rude tone until I angrily pointed it out. The price for plans from Emery Telcom that actually matter to anyone who uses the internet are atrociously expensive for the amount of inconsistent service, low speeds, and support you'll get anywhere else. Their prices on their website changed after calling in about service back in January, and when asking about it, the employee played ignorant and said that there had been no price change and that the website hadn't changed. Overall, I've never had such an antagonistic relationship with a company before ever when simply trying to ask about the service that I'm paying for. Again, Emery Telcom holds a monopoly over internet providers in multiple cities so this awful service is unlikely to change.

Terrible service from start to finish. We had automatic payments set up and thought our bill was…read morebeing paid. Instead, they had our account marked as disconnected and then demanded we back pay for internet we supposedly "owed." Not our fault they can't manage their own billing system. We've reached out multiple times to Barry, and the so-called customer service manager, and have gotten ZERO response--no replies to emails, no returned phone calls. Completely unprofessional and shady. And now, even after we paid, they shut our internet off AGAIN. Unbelievable. They weren't billing us, yet somehow it's our problem? This company is a joke. Save yourself the frustration and go literally anywhere else. WORST internet provider ever.

Internet is great when it works, but there are outages often and good luck ever getting a person on…read morethe line. Even scheduling a callback just gets a recording saying, "we're sorry, there are no agents available to call you at this time".