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    Paws 'n' Claws

    5.0 (1 review)
    Open 8:00 am - 6:00 pm

    Services - Paws 'n' Claws

    Dog walking

    Pet sitting

    In-home pet sitting

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    8 years ago

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    Rocky Mountain Pet Resort

    Rocky Mountain Pet Resort

    (8 reviews)

    I did not end up using RMP because we decided to do an intensive board and train boot camp at last…read moreminute, but after several hours of research and calls with kennels throughout Summit County and Denver, and multiple calls with RMP, we would absolutely use RMP for boarding, especially challenging dogs. They seem to possess the expertise and experience, and most importantly, love, to manage difficult dogs who dont play well with others, dog and human. I know its odd to write a review without actually using RPM's facility, but i was so impressed with the time they took to educate me on their approach to dealing with difficult dogs and how devoted they are to caring for your dog like it was there own.

    Not a day goes by that I don't regret bringing my dog here for boarding. I checked my dog Nirvana…read morein for boarding on February 6, 2023 in good health with no prior injuries. In the morning of February 7, 2023 I received text messages and photos of Nirvana from the manager Stacy that mentioned nothing of this injury. She said that Nirvana was doing just great via text. (see photos below) However, my dog looked very uncomfortable and now knowing that she had a torn ligament, it seems like she was not being properly cared for as the photos so her sitting in an office chair, meaning that they were having her crawl in and out of the chair while she was injured, and also putting her in a situation where she could've further injured herself. On February 8, 2023 I received a phone call from the manager Stacey, stating that Nirvana had suffered a minor sprain while boarding, and had developed a limp. Allegedly Nirvana was examined by a veterinarian Dr.Sarah Love who is their "resident" Vet (owner's wife). They advised me that the "minor injury" would heal naturally within a few weeks, and that no further care or diagnostics was deemed to be needed by Dr. Love. Nirvana's medical records prove she never had a limp/injury before this incident. Because of the dishonesty and lack of transparency about the injury in boarding, my dog did not get the proper medical care she needed in an appropriate amount of time. A few months passed and she continued to not heal, and seemed to be in pain. In autumn of 2023 I took her in for an examination from a vet in our local community of Santa Monica, CA. The staff was immediately very concerned and asking for medical records from the initial examination. I explained that no medical records were ever provided and despite making multiple phone calls to contact Rocky Mountain Pet Resort or Dr. Sarah love for medical records of the alleged exam that took place, they have refused to cooperate or provide any records. After receiving radiology in October 2023, and proper care here in California, my dog was diagnosed with a permanent ligament injury. She has been prescribed medication that she permanently hast to take that she never had to take before prior to this injury. The veterinarian made it very clear that if the injury had been properly disclosed at the time, and had been properly examined by a medical professional, that there was more that could have been done when the initial injury took place. Unfortunately, because Rocky Mountain pet resort intentionally deceived me regarding the severity of her injury neglected to provide Nirvana proper care in a timely manner in response to the injury. The injury has now become a chronic permanent injury that does not have any options as far as further surgeries or treatment. Rocky Mountain Pet Resort has been so difficult regarding the situation that they have even asked me to no longer contact them, yet they were never able to professionally respond to the situation either. They have refused any refunds for her care, and I have accumulated many medical bills for my dog since bringing her to this facility. The worst part is that my dog lives in chronic pain on a daily basis, and she is in so much pain that she does not even want to go down the stairs to use the restroom. She used to be able to enjoy her quality of life after being rescued by me and we used to be able to go on long walks around the Los Angeles Marina now she is barely able to complete a quarter mile walk around our neighborhood. She constantly is licking the injury and also this creates other concerns like she could cause an infection because she licks her self to the point where there is a open wound out of pain. Now she also has to wear an E collar often, and that is not very comfortable for her. Her life was never like this until she boarded at Rocky Mountain Pet Resort. I took ample time to disclose Nirvana's special needs due to her situation as a rescue dog. Stacey assured me that Rocky Mountain Pet Resort had the capacity to work with her as a rescue dog and handle her special accommodations that we had discussed. This injury could've been easily prevented had the boarding facility followed the appropriate care for my dog. Prior to boarding Nirvana I took the time to disclose her special needs, and it was discussed that she was from Los Angeles an unfamiliar with snow. It was also disclosed that she cannot really be around other dogs. During this conversation Stacey was provided very detailed directions to not walk her without a leash on and keep her away from other dogs. And if needed to minimize walks, and to not take her on the snow. They ignored all special care instructions & fed her food that could have triggered intestinal bleeding!

    Give A Dog A Choice

    Give A Dog A Choice

    (5 reviews)

    I wasn't happy with the way my dog was groomed. I gave the girl very specific instructions but…read morewhen we came to pick up my dog, a young man said he was the one that groomed her. I guess that's why our special instructions weren't followed. My poor dog was traumatized by how short her hair was cut and it took her two weeks to start acting normal again. Next time I will go elsewhere..!!!

    I dropped off a Labradoodle and picked up a whippet in the middle of winter after I said I didn't…read morewant my dog shaved. I am well versed in corded dogs. Poodles are often corded. I was aware that my doodle had quite a bit of matting. I was prepared to cord him over a few weeks, but I wanted to see if he might brush out. I brought him in and said maybe if it's really bad we can trim him like a schnauzer...I received a call asking to shave him if need be and I said, " it is supposed to snow, please don't shave him". I was so upset when I saw him. He's even knicked to the skin in several places. It's only hair and it will grow back but it's so cold outside, when I brought him home he wouldn't stay out long enough to potty so he pottied inside my house. He's never done that. To add insult to injury, she left him with a shaved head and a fluffy tail. He looks absurd. Who shaves a dog to his skin. She looked at me like I was a terrible dog owner because she shaved most of his coat in one piece. It was like she thought she was doing my dog a favor(as if he were a rescue from the street in trouble). The nerve. I could have corded him without a problem. My poor dog is freezing. I have to find him a coat in the morning. I made a sarcastic remark about bringing my kommondor in and teaching the group how to cord, but quite frankly, that's not gonna happen. I'm mortified, my dog is freezing, and this groomer doesn't listen to the owner. Oh, she also had a handful of hair she raised up at me and stated, "This was from his balls." Who does that? She kept using the word balls over and over like it was the proper terminology - yuck. Just yuck. I will drive to Salt Lake next time - or do my own dog... she followed me out to my truck, saying she wanted an after photo, but it felt like she was looking to cover her buttor start something. I paid the bill, and out of habit, I tipped her. I was literally in shock. In hindsight, I should have refused or left no tip at all. A man passed us by on the way to our truck, he was.laughing it was so bad. Give your dog a chance by not taking a chance here.

    Paws 'n' Claws - pet_sitting - Updated May 2026

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