PSA: PLEASAE DO NOT TAKE YOUR PETS TO Fullmer Menagerie Animal Rescue Wags to Riches Doggie Daycare…read moreand Boarding!!
My experience with Fullmer Menagerie Animal Rescue Wags to Riches Doggie Daycare and Boarding was GOD AWEFULL -10/10 would NEVER recommend. We should have NEVER gone to this place from day 1, after we got our dogs shots and the paperwork, we drove out 30 minutes to this place. We had been informed that the owner (who had at first claimed she wasn't the owner) made a call to the last place we had boarded our dogs without telling us prior to. She then proceeded to insult my husband claiming we were going to "Stiff her" and not pay at all, so she had us pay at drop off instead of at pick up. My husband then proceeded to voice his concerns to her telling her how he felt she was being disrespectful towards him and how he didn't like that she lied to us. He then voiced how he was possibly considering not leaving our dogs here, to which she responded by THROWING our dogs paperwork at me snapping "Fine then leave." After we had paid there was just one problem after another, both of our female dogs were in heat, we only knew of 1, but she attempted to claim we "Lied to her" about not knowing of the other female being in heat. Our male dog was separated from them, we then get a call being told that our male had gotten "locked up sexually" with our other female. We asked that they be kept separate, which come to find out that during the last 2 days of their stay, the dogs were NOT kept separate at all. The day before we went to pick up our dogs, we had spoken with the manager who had said we could pick them up at 2:30-3:00pm and wouldn't get charged for another day, come to find out this was a lie. When we went to pick up out dogs we were charged an additional $103, when we told the "owner" what we were told, she called us liars. Her and my husband ended up getting into an "agreement" she refused to listen to a word my husband had to say when he was voicing how he felt about the treatment we were receiving from her. During this "argument" the "owner's" husband came over and literally SCREAMED at my husband to "shut your damn mouth." My husband hadn't cussed at anyone during the conversation. I had tried to calm everyone down so we could get our dogs and leave, but the "owner" held our dogs for ransomed, saying we needed to pay her $103 first before we could take our dogs, or they would be taking them to the pound. Now all of our dogs are service dogs in training, 2 are for PTSD and 1 is for Medical Alerting. I have a few severe medical issues, one of them being Periodic Paralysis, I attempted to calm everyone down due to the fact that my blood pressure was rising at an alarming rate, and was about to have a seizure, I was completely ignored during this, and shortly after leaving the facility had a severe seizure. When we finally got our dogs back, I noticed that my male dog had LOST 20 POUNDS, I had provided a binder with all of the dog's information and dietary information as well, when I call to ask if she'd even looked at it, she outright told me no. She tried to lie to me again, claiming I told her to feed my dog WAY less than what I had originally told her. My male dog went from looking healthy to looking like a skeleton. This was by far one of the WORST places I have EVER boarded my dogs at, I have never been so blatantly disrespected by a "professional business". I provided a binder that contained all of the dogs information, and instead of referring to it like she TOLD me she would, she told me she "tossed it aside and went off of what I told her" which she didn't, because I had told her my male dog is on a STRICK DIET and she cut his diet by 40% and didn't care. Now I have to pay even more money out of my pocket to get my dog looking healthy again, when I requested a refund, she snapped at me telling me no and then hung up the phone on me. Please do NOT take your dogs here! There are WAY BETTER AND CHEAPER PLACES! Save yourself the hassle, time, stress, and money and go somewhere else! Take your dogs to a place where they will be treated properly and not STARVED!