Got a storage 1year ago at 199.00 - then 2 small increases - January2025- increased again to 283.71…read more- just recieved another email for another for another increased for May - 375.00 a month for 10x15 - so in a year's time - rental went up 176.00. They are not part of the BBB - but I will complain to them. They might be friendly, clean​, and secure - but for any long term renting - no justification for these increases - I'm on a fixed income and this certainly doesn't make life easier - I will gave to move my stuff to another place waiting for senior housing. ...

Been renting since 2016 and the cost of my unit has skyrocketed to about 350% of the original cost…read morein 8 years. However, Cliff helped me easily downsize to a smaller unit yesterday and I was able to get back down to an affordable level. Cliff was personable, efficient and knowledgeable. He was really great. So, I'd say to customers: stay on top of those price increases! But if you need to change units to fit into your budget, they make it easy to do so.

It's refreshing to walk into a place where you can immediately tell the owners and staff genuinely…read morecare about their business. The facility was clean, organized, and clearly well-maintained -- everything looked intentional and professionally run from the moment I arrived. The customer service really stood out. Everyone I interacted with was welcoming, patient, and willing to go the extra mile to answer questions without making me feel rushed. You can tell the team takes pride not only in the space itself but also in how they treat people. What impressed me most was the attention to detail. Small things -- clear communication, a smooth process, and a friendly attitude -- made the entire experience easy and stress-free. It's obvious there's strong leadership and a culture of accountability behind the scenes. Businesses like this are becoming harder to find, and it's worth recognizing when a company consistently delivers professionalism along with genuine courtesy. I'll absolutely be returning and would recommend them to anyone looking for a reliable, well-run operation.

Very shady business practices!…read more Did you also get roped in with their "promotional pricing" promising a 40% off rate that expires soon if you don't lock it in now? Don't be fooled, their entire business model is built off of deception. They got me in the door during a big move where I downsized. Filled a 10x10 to the brim and on my third month was told that "due to low supply of 10x10 units the price was going from $67 to $136 due to market demand." I kindly asked if it was normal to have 203% increase on the rate and was told to refer to page 15 of the contract I signed in which they can change the rate at any time. Asked for them to email me a copy for review and found that verb-age nowhere to be found. During my next trip to my unit I asked a few other customers I ran into and heard the same thing.. one guy told me very angrily that he'd been a customer for almost 10 years and they do that every 3-6 months with the same excuse. Would not recommend unless you're prepared to be bamboozled right when you're comfortable with your decision.

Ownership great...clean facilities...no issues with my stuff there over one year!read more

We are very satisfied with this storage.Grate prices and excellent service.We recommended for…read moreeveryone.Thank you very much Jun. Sincerely Lika & Georg.

We have a 10x15 storage unit. With all the fee's it came to $268 a month. They are raising it up…read moreto $340! They are absolutely crazy. There is NEVER anyone there and by mistake, we pulled up to the wrong unit and OUR KEY opened THEIR lock!! They raise the price all the time and don't get fooled into the great deal they give you at first because you will end up like we did. Ripped off

Attempted to move out of a unit in the D building into a smaller unit in the C building. The…read moreoutside entry door to the C building (that had been difficult to open for days) was stuck and we were unable to open it. I left a message during business hours and to date (6days later) have not received a call back regarding the issue. I had to cancel my helpers and will now have to pay rent for another month for the D building unit. Rodent, mold, and insect problem resulted in over $2000 of items having to be thrown out. I believe a big part of this is that the unit in question has a back wall where the rodents and insects can easily get in from outside. Also, there is a small hole in the siding where I can see daylight. I was told it was supposed to be like that when I first moved in but now I am thinking that is what contributed to the moisture problem. Consider a unit that does not have a wall that leads to outside if you must rent here.

Mike and Sydney are amazing representatives for Extra Space Storage!!! I have a camper that I…read morestore on location, and I had so many questions about Security and Access. Every question was answered with true concern and insightful responses. When visiting periodically; I always get a friendly hello or a pleasant conversation that uplifts my day. With so many choices in RV storage, these two amazing people have gone above and beyond to earn my business. If you need a fine facility and caring staff look no further! It's not just me who appreciates the amazing customer service. Other tenants rave about the experience to one another. It's just Grand.

Mike has been extremely helpful in navigating us through the process of renting several units. We…read moreare happy to have all our possessions in this one location at a very fair price and feel very safe there as we set off to travel. Highly recommend for your extra storage needs.

Do not store your stuff here. They will increase your rate immediately. I signed up, moved my stuff…read morein and they increased my rent 30% a month after I moved in. Total scam. I do not recommend you use them.

This company took over The Storage Center on Sullivan Trail. Employees have been nice so far-…read morebut the company itself is awful. I can't get my things out of here fast enough. Plenty of other places to go! Trust me- Look elsewhere!!!!!!