Ed answers all the questions I have. Thumbs up for customer service. Location is convenient…read more Overall, 5 stars.

We have a 10x15 storage unit. With all the fee's it came to $268 a month. They are raising it up…read moreto $340! They are absolutely crazy. There is NEVER anyone there and by mistake, we pulled up to the wrong unit and OUR KEY opened THEIR lock!! They raise the price all the time and don't get fooled into the great deal they give you at first because you will end up like we did. Ripped off

Our builder found this company for us when we needed mobile storage We planned on needing it for…read moreabout 2 to 3 months We cannot believe we had it for about 1 year. This company could not of been more accommodating or nicer. The person we dealt with was Barbara. She could of not been nicer and very prompt in returning calls, whether it was a week end or off hours. When they brought the unit as well as removed the unit, there is 0 damage to your property. They give you several calls to update you as to exactly when the unit will be removed. It is really cool to watch how a robot like piece of equipment takes it out. Again, I can only praise this company, especially in today's day and age where it seems so many businesses could care less about a returning customer. Thanks guys, and girls, 5 thumbs up !!!!!!

UNITS really saved our bacon after PODS failed us. We were having our basement finished and need…read moreto move everything out during construction. We had originally gone with PODS because they are the name brand you see all the commercials for. Unfortunately they failed to deliver our container on multiple occasions. We were running out of time with construction scheduled to start in two days. UNITS came to the rescue and was able to deliver a 16' container for the same price offered by PODS for a12' container. And they were able to deliver the same day. The container was clean and secure and it was delivered and placed with zero problems. It was picked up promptly when we were done. Would definitely use them again or recommend them for anyone else that needed on site storage.

When your girlfriend breaks up with you and you have to find somewhere to store all your stuff,…read moreimmediately, but you really don't have a whole lot of energy to investigate safe yet economical options in the vicinity of NYC, Vernon Self Storage is pretty much a ray of sunshine in a world of gloom. (Not that this happened to me -- OK, obviously, it did.) Some years back I had to put an apartment full of stuff (including several hundred books) into storage, pronto, and a friend who kept some of her belongings there suggested Vernon, for which I am extremely grateful. The storage units are large and secure, and I was able to fit everything into one unit. It was just about the only thing that worked well at a crummy time. I've kept the unit for the past four years, with no problems at all. The rates are great and the people who work there are really nice and friendly. It's month-to-month, so at some point when I need all that stuff again, I can go and get it, without breaking a contract and paying a fee. That's handy, too.

Been a customer here for about ten years, and I recommend it. The place is clean, the climate…read morecontrol is great, and the people who work here are nice and friendly. I moved my space once, and am in the process of doing so again and they were really helpful about being flexible with dates, not demanding or rigid. I appreciate this place.

Invalidates code without notice, bad business hours. Prices more then doubled when new owners…read moretookover.

I do not recommend and do not feel they are trustworthy. Had storage unit for years and recently…read morewent to access and key did not work (have video). I had to schedule their maintenance guy and when we met he agreed key did not work and said that DOVE started to change all cylinder locks to padlocks and then said he had to drill my lock so I could get access. Drilled open, opened door and then he took old lock cylinder and gave me a new red padlock to use. Then, what do I find on the floor behind the overhead door rail, a drilled open lock cylinder! Wonder if that would have worked with my key?

if I could put NEGATIVE STARS I would absolutely do so. I used this company a little over a year…read moreago to not only move but store my things until I could figure out my next move. When I finally went to move my things from their unit to a different one, my boxes were just tossed in what looked like a junk heap with ZERO care and I found out I was being ridiculously overcharged for literally a square spot in a garage. As my family and I were moving my items from their unit warehouse to our own truck we rented because the owner was going to charge us too much money for his employees to do it, EVERY BOX or piece we moved had broken, missing or damaged sections/items. the owner watched us as we took each box literally blaming us because we "touched it". the owner of this company is FOUL and nothing I owned was packed with care. I'm now finally unpacking, and I have THOUSANDS of dollars of damaged and missing items. I will one hundred percent be reporting them to the BBB and I hope they get stripped of all of their awards. THIS IS ADDED AFTER THE COMMENT FROM THE OWNER- MASSIMO- you are an absolute jerk I still have threatening and disgusting text messages from you after I called to say things were damaged. LITERALLY AT THE FACILITY YOU SAW ME TAKE ONE BOX AT A TIME and saw my face as I heard broken contents and you did NOTHING. I did not pack my boxes on moving day your team did and they did it TERRIBLY I even bought them lunch and tipped. Your team threw things in boxes and unloaded into a literal heap of a mess in your garage. And then you charge $300-500 a month for nothing. PUBLIC PLEASE DO NOT BE FOOLED BY A GREEDY MAN WHO TREATS CUSTOMERS WITH DISRESPECT. I hope the public does understand your company is a disgrace and I will send ANYONE who asks to see pictures and the bill and messages what I have. Massimo you are the biggest liar ever. My father dropped nothing. And you took no pictures you stood there like an A just silently watching and laughing. Please stop fooling yourself. Please don't print lies they last forever. You put me through absolute MISERY.

I simply stated on my review which I can't comment on that everyone needs to throughly inspect…read moreevery piece of furniture prior to signing paperwork. There is no need to be rude and I did mention the workers were polite. I didn't realize how thankful I should be over $50 that cost me so much more. I also stated I didn't inspect every single item which I should have done prior to signing anything! Maybe you could re read my review before replying hastily.