My kids have been seeing Dr. Morgan for several years now and we've always had a great experience…read more Most recently, I called the emergency line and Dr. Morgan came in on her day off to evaluate my daughter. She did a very thorough job, was very gentle, and was able to get a diagnosis that the doctor we had seen the day before missed and should have caught. Thank you Dr. Morgan!

We keep having the worst experience with the Admin staff - rude, unprofessional and lacking…read moreknowledge in current HR and insurance tools and frameworks. Completely unwilling to cooperate, grandstanding customers in front of other customers, throwing papers at them and using "you will pay out of pocket" as the answer to everything. We've never been late to an appointment or had a cancellation, and never needed anything other than a cleaning and an x-ray, but the moment we step foot in the practice they always find something to scold us about. I wanted to talk to the practice manager about today's experience, but after reading the reviews it's clear where this attitude is stemming from.

Incredibly effective with my two difficult boys, she masterfully talked them through a tough…read moreexperience for them with ease and now they want to go back tomorrow! These appointments went 100% better than i ever expected!

Dr. Cara Donley and her staff are THE BEST! They can get my 3 year old to sit in a chair by…read morehimself! I couldn't believe it when I saw it! They go through a step-by-step process, picking out a toy, picking out toothpaste, flouride..etc. etc. They give the kids to wear to block out the bright light while they are having their teeth cleaned. Each time it gets abit more involved, but my little man loves having his teeth cleaned, Dr. Donley and her staff are AWESOME! If there is ever a problem (and we have already had one), she is available 24/7 for consult. It's bright, it;s clean.. I think it's slightly expensive, but that's medical care for you, time to consider insurance I guess! We have referred 2 friends to Dr. Donley, and they all love her too. She is the best around, so glad we found her!

The best dental office ever. Staff is incredible, office is always immaculate. 10/10! Thank you…read moreEmerson Dental!

I would strongly advise against Emerson Dental in Westford! Dishonest and unprofessional and…read moreunbelievably greedy! They even brag about their greed. Try to cancel an appointment because of the death of a relative and they will ban you! They also badmouthed the wonderful dentist who used to work there, (Dr. Maya), to the point of meeting the legal definition of slander! I will be letting him know. I really feel sorry for the office staff who have to work with the "office manager!" I would strongly recommend staying away from this place!

I am so thoroughly impressed by Dr. Van and his team. My son had a horrible accident with his two…read morefront (adult) teeth this weekend (fractured close to the gum line). Dr. Van was so unbelievably accommodating and put me and my 10 year-old son at ease during a very traumatic time. My twin boys have been seeing Dr. Van for many years now and our experience has always been amazing - everything from regular cleanings to needing teeth pulled and orthodontic recommendations, to our current situation. I cannot say enough good things - I wish I could give 100 stars.

zero stars - minus*…read more Buyer Beware -- Extremely Unprofessional and Unethical Experience This is a buyer beware review. We had an incredibly disappointing and frustrating experience at this practice. The physician remained largely inaccessible, hiding behind office staff until the very end of the process. Overall, our experience was riddled with incompetence, unprofessionalism, unethical behavior, and deception. My daughter had braces placed here and remained under their care for about 5-6 months before we moved out of the area. Below is a summary of the major issues we encountered -- both during treatment and while transferring to a new orthodontist. 1. Constantly Broken Brackets Almost every visit involved repairing broken brackets -- something we never experienced with our two older children who completed orthodontic treatment elsewhere. The staff repeatedly blamed my daughter, claiming she was eating "hard foods," even when the bracket broke after biting into something as soft as a French fry. Having to return after nearly every routine appointment for broken brackets is highly unusual and concerning. 2. Obstacles in Transferring Records When we requested treatment records after moving, we were told we had to come in person to sign a release -- despite living over 60 miles away. This is not compliant with HIPAA, which requires practices to release records upon a patient's written request without unnecessary barriers. The delay in transferring records to our new orthodontist caused a significant treatment gap, leaving my daughter with broken brackets for an extended period. It took multiple follow-up calls before anything was finally sent. This behavior was both unethical and unprofessional. 3. Extremely Limited Orthodontist Availability The orthodontist was only available Tuesday through Thursday with limited hours. Emergencies or urgent concerns outside those times were left unaddressed. For a medical practice handling active orthodontic cases, this lack of accessibility is unacceptable. 4. Dishonest and Inconsistent Refund Process When we moved, we were told we'd receive only 50% of what we paid -- despite my daughter having completed only 5-6 months out of a 30-month treatment plan. Even their office manager, Daniela, admitted that the fair and standard approach would be a prorated refund of about 80%, but could not justify why the office offered only 50%. They also tried to change the documented treatment time from 30 months to 24 months, reducing our rightful refund. Additionally, although we paid $6,100 out of pocket, the practice also billed our insurance, which wasn't factored into the refund discussion. The entire situation was handled with dishonesty and questionable ethics. 5. Unprofessional Conduct by the Physician After weeks of back-and-forth with staff, the physician finally joined a call -- only to speak in a rude and unprofessional manner. By that point, I had dealt with their team nearly ten times and had lost confidence in the integrity of the practice. Given the repeated mismanagement and lack of accountability, I requested a full refund, which I have yet to receive. Final Thoughts This practice appears to care more about money than patients. Our experience reflects a lack of professionalism, poor patient care standards, and questionable ethics. I would strongly advise families to look elsewhere for orthodontic care.

I'm so happy we brought my almost 2-year-old here for his first dental check up and cleaning. It…read morewas a fun experience for him and left his teeth sparkling clean. We hyped up the idea of going to the dentist, starting a couple weeks before the visit, and telling him that brushing his teeth at home was the way he'd end up getting a balloon at the dentist's office. The waiting room is filled with exactly the kinds of toys he loves, so he was instantly happy to be there. The dental hygenist was very friendly and sweet, helping him settle in to the big chair while explaining to us some basic concepts of healthy diet and how it affects teeth. We don't have a TV and don't allow screens but they brilliantly have a projector above the chair - so I'm not sure if this would be as enchanting for a kid who is used to TV but for our son, he was fascinated. It distracted him enough throughout the visit so there was no fuss, no resistance...full cooperation as his teeth were counted. The dentist and hygienist both sing as they're doing different procedures. They let him feel the electronic tooth polisher on his finger before polishing his teeth. I'm so glad we started him early and hope we can continue to keep on top of his dental hygiene. I highly recommend you bring your young child(ren) here.

I wanted to cry when I saw how GREAT they were with my kids! They are like dental children…read morewhisperers here and I'm looking forward to taking them back!

My twelve-year-old son on January 12, 2016, which was scheduled as a consultation for a possible…read moretooth extraction. After we were seated, forty minutes after our appointment time, an assistant asked whether nitrous oxide would be used, which I declined. The dentist then entered the room without washing her hands and did not introduce herself or confirm my son's identity. She did not explain that she intended to proceed with an extraction. She briefly referenced a "bite block" without clarifying the nature of the procedure. Without obtaining informed consent, the dentist administered Novocaine and exited the room, again without washing her hands. After the injection, an assistant presented an iPad for consent. I asked what I was being asked to sign and was told to "read the iPad." The dentist then returned and extracted the tooth. Post-procedure instructions were provided only after the extraction was completed. At no point prior to Novocaine administration or extraction was informed consent obtained. Additionally, I observed a lack of hand hygiene upon entry and exit, which was concerning as the dentist continued to see other patients. I raised these concerns during the visit. My feedback was dismissed and met with explanations rather than acknowledgment.

I didn't know what I was missing for my kids until I got here. My kids had some horrible…read moreexperiences elsewhere and even though we've moved quite a bit away, we are happy to make the commute. Dr. Anderson and the entire crew are just wonderful!

I've been taking my kids to Chestnut Dental since my oldest was a toddler, making the drive to…read moreNeedham then. I was so happy they opened one near us! We love Liz and Dr. McCafferty, and Cheryl and Dr. Donnell for ortho, as well as the super friendly front desk staff. Everyone is so welcoming, it feels like we're visiting with friends. It has always been very important to me that my kids have a positive experience at the dentist and Chestnut Dental has been that and more.

100 percent A++, five stars from us for Chestnut Dental. After searching for a home base for quite…read moresome time we had some traumatic experiences with other practices: chestnut dental Is our finding grace. My two anxious children who once hated going to the dentist actually get excited for their dental visit is. Their gentle approach and empathetic demeanor make dental hygiene and pleasant experience for both my kids and I. Dr, Fredrick lambert and Catherine Zuniga is who we see regularly and we love them!

All three of my girls see Dr. Tony. One of my girls is nervous in any medical setting and the…read morehygienist was so patient and kind to her. My other two are always excited to go which is a huge win! The office is clean and decorated throughout with different kids themed rooms which my kids love. The best thing is I am able to schedule all three cleanings at once which is so convenient!

incredibly nice and considerate both to their kids and to the parents. His administration made…read morescheduling a breeze. The hygienist were incredibly welcoming and fun and Dr. Tony is absolutely amazing. Can't say enough good things about our experiences there

My daughter has a lot of anxiety toward dentist. Children's Dentistry of Northborough was amazing…read moretoday for her first visit. In the waiting room they gave her a small stuffed animal to greet her. Then they had plenty of things to distract her prior to meeting our hygienist Brittany. If I could give Brittany 10000 stars I would. She was so calm with my daughter and flexible with making my daughter feel as comfortable as possible. She took her time introducing every piece of equipment to her and making it as fun and relaxing as possible for her. My daughter left with a huge weight off her shoulders and I think she shed 1 layer of- the dentist isn't that scary view off!

Wonderful team of doctors and staff. I have taken both my kids there for many years now. I have had…read morenothing but good experiences there. I would happily recommend Children's Dentistry to anyone.

We're very thankful to this Sudbury Family Dental Care for treating our son just before New Year's…read moreEve. Her professionalism and kindness helped resolve the issue quickly and saved our holiday plans. We appreciate her commitment and would recommend her to others.

Front desk was very friendly with booking and check in. Unfortunately, beyond that my 7 year old…read morefelt very uncomfortable during her cleaning. The entire experience felt off, rushed and awkward. The hygienist did her best but I felt was inexperienced in her efforts to work with a child. We ended up not seeing the dentist we were told we would (by both the front desk and hygienist at the visit), there was alot of confusion and not a full comprehensive exam by the dentist, the owner who I think was asked to just step in to help. My child left in tears and was given an adult toothbrush and adult toothpaste and no prize, which for a child at a dentist office is the highlight.