They say you never get a second chance at a first impression and my first impression here was not…read moregood. I inquired online about becoming a new patient and I received a phone call promptly from their office. I wasn't sure if they accepted my insurance so the employee who called stated she would speak with her manager and find out and call me back. She never did. I waited and called on my own a few days later to give them another shot and whoever answered sounded bothered. I explained that I was told someone would call me back and no one did. The woman on the phone said she was busy and would call me back and quickly rushed me off the phone and hung up without taking any of my information. Needless to say I won't be recommending them at least for their customer service. They may be great dentists but I was extremely disappointed in their customer service. There are many dentist offices in the Southboro, Hopkinton, Metrowest area so to have poor customer service is completely unacceptable. I have since started going to a new dentist office down the street in Southboro who actually seem attentive and responsive.

I told the doctor that I was nervous about the anesthesia, but he was more hurried and said dirty…read morewords

Incredibly effective with my two difficult boys, she masterfully talked them through a tough…read moreexperience for them with ease and now they want to go back tomorrow! These appointments went 100% better than i ever expected!

Dr. Cara Donley and her staff are THE BEST! They can get my 3 year old to sit in a chair by…read morehimself! I couldn't believe it when I saw it! They go through a step-by-step process, picking out a toy, picking out toothpaste, flouride..etc. etc. They give the kids to wear to block out the bright light while they are having their teeth cleaned. Each time it gets abit more involved, but my little man loves having his teeth cleaned, Dr. Donley and her staff are AWESOME! If there is ever a problem (and we have already had one), she is available 24/7 for consult. It's bright, it;s clean.. I think it's slightly expensive, but that's medical care for you, time to consider insurance I guess! We have referred 2 friends to Dr. Donley, and they all love her too. She is the best around, so glad we found her!

My 6-year old son is terrified of the dentist (as is his father) and recently had a cavity in one…read moreof his baby teeth. My wife had tried three pediatric dentists in the area, but none had been able to keep him from dissolving into hysterics. When he left for an appointment with Dr. Pamela Hom last week, I feared for the worst. Upon return, however, I was informed that (although he still was scared and it wasn't easy) that Dr. Hom had been able to fill the cavity, and that *they hugged* at the end. When I asked the little guy how he was, he said he still felt funny in his mouth, but that he was OK. I asked my wife how it went, and she laughed a bit. Apparently, Dr. Hom had come into the reception room after it was done and flopped onto the couch. "We got through it, together' she quipped. I truly believe that the first experiences a child has with a dentist cascade for decades throughout their life, and we are so appreciative that Dr. Hom was able to connect with my terrified child enough to let him know that they DO care, they WILL help, and that they will get through it . . . together. Thank you Dr Hom!

best pediatric dentistry I've ever had for my children never a complaint from the kids to go to…read moredentist no fights they are great and one of my children has autism

It's a shame that my kids and I have been going here for years and now that we switched insurance…read moreNatick dental partners does not take our delta dental plan, yet they failed to tell us that! I showed them my card, they took a pic and I got a big bill 2 days later in the mail! Just called them to ask for a discount on the bill (not asking for a freebie), and the billing dept. Said "I'm sorry that we cannot help you." Shame on them for not helping out a local family. And, beware of all the upgrades they try to talk you into....such as the fluoride (BS) coating that kids "must have."

Excellent hygienist and staff were helpful and knowledgeable. Highly recommended as a quality…read morepractice for children and adults!!

Awesome kids teeth is amazing, we travel 1hr to see this office! Staff is alway kind,caring and…read moreextremely professional! We have been coming to Awesome kids for 12 yrs now! Our oldest has extreme anxiety disorder and they are amazing with him! Our autistic son also has had the same experience, Amazing staff with a lot of patience.Dr.B she goes above and beyond for her patience, she explains everything, she answer any questions you have, and put all your worries to ease! Awesome Kids Teeth has every patient best interest at heart!

Grateful parent and happy child. My child has been going there for a few years now. I wasn't happy…read morein the beginning, but overtime, things got better and better. All the staff are so professional, nice and not pushy. I really like how Jessica taught my boy brushing his teeth because kids just listen more to experts than their parents :) The set up and health measures are so well implemented, kids are happy and calm, so are the parents! Those fluoride helps as my kid went to an amusement park the day after and you know - the icees, cotton candy, fries, sugary drinks... nice to feel his teeth have an extra layer of protection. Thank you Awesome Kids Teeth! It's a truly awesome place.

We have been going to Dr. H for years. Both of our kids go this office, and one just got her braces…read moreoff and the other one will have them put on shortly. The staff is great, and just as importantly Dr. Himelhoch cares. There have been at least two incidents where I called in while the office was closed for vacation, and she called back personally and met me in her office outside of work hours. For us, we were looking for someone with the education and experience that she has for our kid's braces. Nothing bad to say, sometimes busy and you have to wait a little but they do keep things moving in the office.

The staff and dental hygienists were completely exceptional, and it is unfortunate that Dr…read more Himelhoch was utterly terrible. She had terrible interaction skills with my 4 year old who is new to a dental office (2nd/3rd time). My child had a cavity identified during the initial visit that needed to be addressed. We came back over for the follow up where initially with the [perfectly lovely and child-centered] hygienist, we were told that my child could sit on my lap to make the experience more comfortable for her. The dentist proceeded to come in, and told us it wasn't going to work like that and that she would have to sit on her own to get the procedure done. I don't know if anyone else has ever dealt with 4 year olds, but when one set of expectations is set and then pulled off the table, it typically doesn't go well. As I was comforting her, I can hear Dr. Himelhoch in the background tell my child "Well, you don't really have an option" AS MY CHILD IS CRYING. Then, she proceeded to ask if I needed assistance in restraining my child to get her in the seat. Finally, when my child is inconsolable, she suggested getting the infant lap seat. If that was an option, why wasn't that the initial suggestion instead of waiting for the inconsolable child to get to that level. When I finally told them I did not want to go forward to it today as it was out of control at that point, she then proceeded to address my child with a "I'm very disappointed in you for making this so difficult for you mom." WHAT?!?

pediatric dentistry is an amazing office with amazing staff- clean and friendly- the best of the…read morebest

Our visit was to the orthodontist. Be wary of committing your child's orthodontics work to an…read moreextremely profit-oriented practice. The office did an initial quick 3D computer imaging and gave a quick estimate of the treatment: $5000 to $6700, a wide range. The doctor/office then assured us that the actual cost was going to be closer to $5000 due to the short treatment in our case. However, in order to get an "accurate" estimate, we must allow a technician to take "records", which means an expensive x-ray. This x-ray fee would be written off if we decide to go ahead with the treatment. Because the doctor/office had already assured us that the cost most likely would be $5000, we went ahead with the full-mouth x-ray. After a few days, the office manager emailed back the treatment plan. It turned out to be $6500. She also claimed that the cost was never based on the length of the service as promised. Obviously, we would lose the x-ray fee if we do not proceed with their treatment. This practice was trying to make profit by taking many "records" that do not require much of doctor's time. They bait potential patients with a false initial estimate in order to switch to an "accurate" estimate that costs a lot. If you decide to have treatment with them due to proximity, just know that it will be at the high-end of the initial estimate. Their words are not consistent and do not take responsibility in conveying them. Again, be wary of committing your child's orthodontics work to an extremely profit-oriented practice.

Dr. Paul Kang of Sudbury Dental is a very good dentist and has a calm and reassuring demeanor. He…read morewill explain step by step what he is doing while you are in the dentist chair so there are no surprises. He takes the time to have a conversation with you to explain or address any questions or concerns you may have before he performs any dental procedures. Dr. Paul Kang replaced several crowns and is detailed and meticulous. Also, he is accomodating when unexpected issues may arrive and will fit you into his schedule; he was kind enough to accomodate my daughter who came from out of town. Additionally, the dental hygenists are thorough in cleaning my teeth. The office staff is pleasant and helpful; the office is clean and follow COVID protocols. I would recommend this dental office If you are looking for an excellent dentist.

Great staff and Dr. Kang was incredibly thorough, gentle and caring about us as new patients. I was…read moreimpressed with the responsiveness, kindness and also the great job and no-pressure appointment. We were new to the area and it was great to find a good dentist off the bat. Thanks!

Front desk was very friendly with booking and check in. Unfortunately, beyond that my 7 year old…read morefelt very uncomfortable during her cleaning. The entire experience felt off, rushed and awkward. The hygienist did her best but I felt was inexperienced in her efforts to work with a child. We ended up not seeing the dentist we were told we would (by both the front desk and hygienist at the visit), there was alot of confusion and not a full comprehensive exam by the dentist, the owner who I think was asked to just step in to help. My child left in tears and was given an adult toothbrush and adult toothpaste and no prize, which for a child at a dentist office is the highlight.

We're very thankful to this Sudbury Family Dental Care for treating our son just before New Year's…read moreEve. Her professionalism and kindness helped resolve the issue quickly and saved our holiday plans. We appreciate her commitment and would recommend her to others.

I am really surprised by the negative reviews. My daughter has been going here for several years…read moreand always enjoys getting her teeth cleaned. We always get a reminder call from the front staff, which is helpful. The hygienist and dentist are so patient and kind and they make the visit fun for my daughter. They use kid friendly language & she gets a parting gift. I recommend this place without hesitation.

So disappointed to have to do this because 7 years ago I left a 5 star review expressing how much I…read moreadored this place. I scheduled an appointment for a cleaning weeks ago for today. They called my mothers phone that does not belong to me asking me to "confirm my appointment", I called this morning 4 hours before my appointment to verify the time (not knowing I had to confirm) when I was told the "gave my appointment to someone else because I did not call within 48 hours", when I 1. Was never told to confirm the appointment when booking, and 2. Received a call to confirm my appointment less than 24 hours before my scheduled time. The lady on the phone was extremely unprofessional, my sister who had an appointment that day as well had called to confirm her appointment an hour prior to going in, and when she arrived the receptionist began to explicitly talk about me to her coworker saying this was the sister of the girl who called earlier and proceeded to roll her eyes. I had told her when I called that this was ridiculous and that I would be going somewhere else. My sister had to change the insurance on file when the receptionist looked at her and said "should I do this for your sister too or is she actually going somewhere else or was it a heat of the moment", no it was not the "heat of the moment", I have been going there for 7 years and have never missed an appointment and they want to disregard my time. I live 45 mins away had I driven to the dentist it would have been a waste of time they did not even care to let me know they gave up the appointment. I will be going to Franklin Dental who did a MUCH better job fitting me into their schedule.