Very helpful staff... Came in to get our strollers tires repaired for some reason worker explained to me my tire pressure exploded from my airplane flight. Make sense. They were very friendly and quick on repairing my tire. This place even has a bathroom for your convenience!!! Five star bike repair place in BURBANK!!! They know what there doing when it comes this things.. read more

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Super helpful and friendly! Quick and efficient repair service. Definitely experts at what they do!

I just went in to look for an item (bug spray, yes, I am actually going up to the mountains to BIKE and I get bit) The other recreation stores are super busy right now so i decided to try the local shop across from Big5. Apparently, that was a laughable situation & humiliated me in front of several customers (all of them were men) after he realized my question was serious. My boyfriend went in a couple weeks ago & they were dumbfounded because he asked for an air pump for his BIKE tires. Besides the hints of sexism.... Maybe these employees should learn some customer service & possibly have some of the accessories for biking. read more

I came in here looking for a standard lubricant for my chain and the gentleman who helped me decided to tell me how the lubricant I use is bad and how I need to buy this twenty dollar lube. So I start asking him tons of questions about all the different lubes and he consistently tried to BS me because I'm a woman. Eventually after I explained to him how the two different lubes are exactly the same (they obtain the same ingredients) he kinda just stayed quite and let me buy what I wanted read more

I've checked their store a couple of times already, and when i brought in my cruiser bike to have the inner tube replaced, they told me my bike needs a tune up and it might take a few days before it gets done, so i left it but then after an hour, they called me and said its ready for pick up! i got so excited to get it so we went right away and oh wow they really delivered!!! i am super happy with how my bike turned out, it rides so smooth and just looks so perfect! thank you Mike for being so nice and very helpful all the time! I wasnt able to get the guy's name who fixed it, but I am very thankful for doing a great job with my bike! We will definitely be back for repairs, tune up or even a new bike! read more

I never write reviews..but felt compelled to in this case based on my recent experience... support this shop. Rob the owner takes good care of his customers and will not nickel and dime you on stuff, like some of the more commercial bike shops (to be kept nameless). Some of the bigger shops have a business model... which is on service, they will look to replace something that may not necessarily need replacing....They are out for $$$ only, no matter what. There is another way...Treat your customers correctly and they will return and repay you with loyalty....This guy gets my business...And it is local and down to earth. Support your small businesses. read more

I had been somewhere else for a bike fit after knee pain and it got worse. Came to Stotts or H&S an got a fit and now I able to ride again. Thanks read more

Worst customer service! I called in to see if they were able to build a complete bike and they straight up said, "We don't have time for that." They didn't tell me to come in another day or try and schedule for another day or time to come in. I'll gladly take my services to another shop. Fuck this place! read more

If you like that your presence is not acknowledged - then go to this shop. If you like to be ignored for a long time even though you are the only customer - then go to this shop. If you like to be talked down to - then go to this shop. If you are ok being ridiculed for your question - you found your shop! They are not knowledgeable about bike adjustments. My bike was bought there. It did not feel right and I came back for adjustments. I wasted my time there: not getting any help and being treated poorly. I went home and watched a few videos from true professionals explaining how to determine which adjustments are needed and how to do them. I made three DIY adjustments: raised the seat 1", adjusted the seat to the right position based on a gender and moved it back. It made all the difference. I do not recommend this business. read more

I decided to buy heavy duty tubes for my mountain bike due to occasional flats. I want to Stotts to purchase and installed them (front and rear). After getting home if found the front tire was nearly flat. Next day, I took back in. They said they couldn't find anything wrong with the tube or the tire. But they said they replace the tube anyways. Long story made short after three trips and both tires don't hold air. When I went in for the fourth time they said there's nothing more they can do. I decided to go to a mom and pop store in Eagle rock. They found one tube had a leak and the other was a bad presta valve stem. Since then I haven't had a problem. Stotts bike store seem to be a pretty, cool laid-back bike place. The owner (or at least I think it's the owner) was a very nice, cool kindaguy. Having said that, and I used to work in a bike store many years ago, this is rudimentary troubleshooting and I was disappointed that this shop couldn't figure that out. I am also out the $60 for tubes and installation. Not the best experience. read more

I considered myself faithful to another local Burbank Bike shop, but, with the recent health pandemic forcing my local shop to close, I went to Stott's today for a new rear tire and tube. The gentleman qhobworkes on my bike did so in a quick and effortless manner. The professionalism quickness, and attention to detail impressed the hell out of me. I will definitely be returning to them for all my future bike needs, including purchasing of my new bike. I suggest you check 'em out! read more

Paid $180 to have my bike tuned up. After putting on new tires, I noticed that the bike dragged and there was a lot of resistance coming from the new tires slowing the bike down. Come to find out, they installed mountain bike trail tires instead of road tires!!! When I went back to ask about it, the owner said they were not inflated enough and just needed air. Of course, that did not fix the problem so I didn't ride the bike for a few months. When I did finally make it back to the shop and told them that they sold me the wrong set of tires, they seemed indifferent about it and would not correct their mistake. Such bad business practice and I'm never going there again. read more

Superb customer service! They made sure my kid's bikes were safe and aligned after buying them and added the training wheels. I felt safe afterwards. Fast forward a year and now no more training wheels necessary and taken off no problem. So friendly and kind. Super knowledgeable. read more

Great shop! Great people! Just got my Giant 'cross bike and they were very helpful and knowledgable! I love stopping by and seeing what new things they have plus They put on rides all the time! read more

Stotts Bicycles - Bikes Near Me - Burbank, California

Great Shop! Fun group rides! They'll take care you really well.

Just want to say thank you to Rob for taking care of me of the fly he did a quick tune and adjustment while I waited really appreciate the good honest service! read more

I've been going to this shop now for about 3 years. I currently coach the St. Francis Mountain bike team, and Rob and his staff have been a wonderful resource for the teams. From helping riders pick out bicycles to repairs and maintenance, it's always handled professional, correctly, timely and in a friendly manner. No bike snobs here, just people that like bikes and helping other people with their bicycle needs. It great having a resource like Stotts Bicycles that support youth cycling and the SoCal League that's all about getting kids riding bike and building a healthy life long habit. read more

Really appreciate Stotts' Bike shop. I bought my bike a while ago from Stotts and I have been really happy with it. I recently took it in for a tune-up and runs beautifully. Everyone in the shop are friendly and knowledgeable. read more

Awesome staff. Super helpful, I tried different bikes and they were patient and enthusiastic!

Was having some shifting troubles and stopped in. They did some quick tweaks, adjusted my front brake that had become unsafe, did a couple trial and error rides and re-tweaked it, didn't try to sell me anything I didn't need, and charged me nothing but the cost of my time to write this Yelp review. Good guys. I'll come back and actually spend some money. You should too. read more

Great local bike shop. Great Service.The owner and the staff were really helpful with setting us up with a bike that fit properly along with spending some time teaching my wife basics. They host group rides which is really cool as well. read more

Can't really say anything about their service, (I prefer to do everything myself) but I came in here asking if I could borrow a lock ring spanner wrench and some grease to transfer my lock ring/cog from one wheel to another. The two guys working there at the time lent me everything I needed and I was in and out in 5 min. Also, they were all wearing masks. Nice local shop. read more

H&S is everything you would want in a local bicycle shop. They are friendly, approachable, lack attitude, and clearly know their way around a bicycle. I favor H&S for a number of reasons including fair prices, excellent repair services, and top-notch customer service. If you're looking for a bike shop to have a long-term relationship with this is the one! read more

Super helpful and knowledgeable. Easy going and you get what you ask, no bullshit kinda people. Honest. Love it!

This place is now called Stolts or something but after going in one time and asking some questions of the owner, I will never return or buy anything there. I came in talking, joking around, and being friendly like a normal human being but this guy treated me like I was bothering him. I will never, ever, under any circumstances, hand one dollar to somebody who can't smile at a customer. read more

These guys really helped me out when my bike wasn't working properly. Fast, friendly and helpful, perfect stop for all your bicycle needs. Support this local small business! Great team here. read more

I walked in to buy something and got a free sample -- and all I needed to fix my problem -- instead. Now that's a neighborhood business to support -- I'll be back! Thanks H&S! read more

Today I purchased a KHS Vitamin A bicycle. Rob is incredibly knowledgeable and delivered quality service. Rob went above and beyond to help me. Mike was also incredibly helpful and patient. Stotts is the best bicycle store in Southern California. 5/5 Highly recommended. read more

Thank you guys for fixing our kids training wheels and putting some air in the tires. A++++

If you're looking for great bike shop !!! Look no further !!!Amazing customer service with fast turnaround and so detailed and efficient. I had my bike stolen recently I was given a bike which needed a tune up ... I went to two other bike shops in North Hollywood one shop owner was an absolute jerk the other shop owner said that I wouldn't get my bike back for another nine days so I ended up coming over to this place and Dodger wearing guy (I forgot his name) was not only so pleasant and patient on the phone he told me to bring my bike in and he would do a quick assessment... When I arrived he was super funny and nice, he explained everything to me and was really trying to save me some money...price not bad he's returning my bike on Wednesday.. I was very very happy and this is what you call great customer service read more

The employees are cool, the owner is not. He has an attitude as if you owe him something

Stotts is an amazing shop. I have closer bike shops but have had such great experiences every time I go in that this is the only bike shop I go to. The staff is friendly and knowledgeable and they often help me out with minor adjustments for free. I've recommended many friends who are getting into cycling to come here and they've all had great experiences too! They're doing it the right way here! read more

Terrible, as soon as we entered the store we over heard a employee brag about beating a woman in a drinking game he did not say woman though and used a very derogatory term. We asked another employee about the price of a inner tube and he responded with a ridiculous price. We told him that we would pass and he responded in a very sarcastic tone. As we took a look at some of their bikes as we were leaving, the employee came up and took a look out the window at our bikes and proceeded to insult 2 of my firend's bikes. Horrible employees and prices. read more

If society found it acceptable, I'd egg their faces. Upon entering, three younger guys bantered behind the counter, apparently uninterested in anything beyond their private bubble. Don't get me wrong-- I don't expect anyone to follow me around and kiss ass, but at a minimum, a "hey," a "let me know if you need help," or if you're just too dumbfounded to speak, a simple smile, or eye contact would suffice. And this pristine example of douchery was no fluke; I went in a second time (only out of dire necessity for a one-piece crank) and found the same sub-par employment. The prices aren't competitive either, and most maintenance items are ticketed $5-10 more than the local average. I even spotted an Elecktra cruiser being sold at $499, when the same model was at Sport Chalet for $350. I'm all for small local shops, but I can honestly say I wouldn't be heartbroken if this one went under. Okay, enough. I'll head over to Metropolis for all my bike needs from now on. read more

I absolutely hate this place. Terrible customer service. The first time I went in, I was absolutely ignored for a good 15 minutes before I left. I shrugged it off because I was only window shopping. I decided to give them another shot when I needed a new crank for a cruiser. I got the same crappy treatment. I wasn't helped until I interrupted one of the four people working at the time from their conversation. And then to actually pay for it, I had to interrupt them again. Lol. I've gotten more awesome service from vending machines. To sum it up; horrible customer service, other shops in the area deserve your business way more than this place. Avoid it at all costs. Other bike shops are just around the corner. Go to Burbank Bike Shop instead. read more

Most reliable and friendly bike shop out there. I am new to bike riding, but I am not made to feel like an outcast here. It has a really friendly vibe and the staff are knowledgeable and sincere. I had bought a bike off Amazon that is having some problems, but Rob (+ crew) have helped me out tremendously by working their magic. The prices are extremely affordable and I have never been waiting more than 5 minutes to be helped. I know this will be my go to bike shop fot years to come. Thank you Rob and crew. read more

Meh. I've experienced better. Well the only reason they're not getting one star is because there are guys back there who know what they're doing, but there are also lackadaisical ones back there who don't respect your bike or parts of your bike and that to me is only one of the major bad things about the shop. When I came in they were lounging around, every one of the front and back people and it was like I caught them and all back to work they went. I was talking to a guy and I was quoted for $15 to do a spoke job and simple true. Shops will try and tell you it's a major thing, but it's really not. You just have to know what you're doing and have the skill. Don't let them fool you. So from the moment I walked in there it was like he didn't welcome strangers in his shop and I sure felt it. I told him I called and came because it was a good deal, and then he turns around on it and says "his guys aren't supposed to quote prices over the phone." Now what that says to me is that if you can't give me a simple price range for a simple fix of something that's not banged out of reason, then you shouldn't be in business. Because then it just sounds like you're going to vary your price greatly depending on what he thinks you're willing to pay based on what you look like you have. Now mind you I'm not about to let his $5 surcharge to do it phase me (he wantyed $20 in total), but if I can't trust the guy to quote me a right price and then look at me and ask for more, then I'm not really going to want to trust him with my bike. He sounded great to the pretty girl that walked in, and what seemed like his friends and regulars, but if you're not a friend, prepare to get hustled. Prices are a bit high it seems like to pay off his new sign he got out front. Unnecessary in my opinion. It was just fine as it was and a shop needs to be judged based on workmanship and reputation not a shiny new sign when the inside still looks as old as dirt. I wouldn't trust him, the owner Rob. At least he didn't ask too much extra and so I had to finagle out of him some chain lube but it's not him who does any of the work so it's not like he would pay the mechanic more or less. Shady, shady. Hopefully others will learn from my lesson and stay far far away. read more

Just got back from shopping in this place and it was a bad experience. I wanted to look at road bikes and got terrible help. Hey you guys just lost out on an EZ sale. I live close to their store so it would have been nice to get a bike here to get service too but no such luck. I look forward to telling all my friends who ride not to go here. Bad attitude, bad service. Stay away. read more

Generally speaking, this place is alright...a little spendy, but I like to support the local Small biz. Went by this weekend though, horrible experience! The "Kid" behind the counter was demeaning and had no social skills. I came in asking about upgrading my front fork and the kid tells me that it's not worth his time. I should buy a new bike. What a joke! He didn't even see my bike! I went in willing to drop 600-800 on a nice front fork and was brushed away. Nice work, guy! I will say, they are very helpful when you walk in wanting to purchase a 3k bicycle though! Wonder why? read more

We'd picked up a vintage Hercules City Bike on Craiglist. Because we're newer to the Burbank area, we thought we'd give H&S the business. We'd dropped off a brand new Fixie project i'd been amassing for the past year, the same day, at a different shop(Metropolis). When we walked into H&S, it took them a couple of minutes to help us, despite it being a single aisle shop and 4 wrenchers behind the counter. What we needed was new cables/housings, tires/tubes and a general lubing. Pretty basic work. They directed us to an older gentleman named Bob in the back and said "he knows the old stuff." It took Bob about 5 minutes to get up and start talking to us. Should we have walked out at this point? In hindsight, yes, knowing now how long it would take to get the bike back. Bob quoted us $140 for those parts and labor. It was a Sunday, and Bob said he should have ot ready by the end of the week. He said he was heading to SLC for three weeks on Saturday and if he didn't get to finish it up, someone else would. On the Tuesday of that week, we picked up my fixie project. So it took Metropolis 2.5 days to build a bike from scratch for $100. They even threw in the price of the brake cable and housing under that $100. On Friday we called, since H&S hadn't yet. Bob was there and told us that there's about 4 hours of work left and he'd leave it for the other wrenchers to work on over the weekend. 3 weeks and ZERO phone calls later, we finally picked up the Hercules. During that time we called, on average, every three days. Never once did they give us an accurate estimate of when it would be ready. They always talked out of their ass and when we called the day they said, it wasn't. We stopped by once and my girlfriend chose a new saddle to add to the project. When we picked up the bike and brought it home for an inaugural ride, I found that the idiots didn't even attach the saddle to the seatpost, it was just resting on it! The final cost ended up being $210, including the $30 new saddle. I have no idea what my girlfriend paid so much for. Thankfully she was just satisfied finally getting the bike back. I see absolutely no reason why they should be in business. Our next project is a vintage tricycle we picked up. Metropolis or someone else will get our business on that. read more