I still try to comprehend why we went from roughly 8 hours estimate to pack and download to 13.5…read morehours. Multiply that by 250$ Kevin the owner is not good at providing proper estimates. Very polite and I am sure he will politely respond here as he did privately. The 1/2 drive charge before and after is a cost that is being added after the fact not in original discussions. (Happened both for packing and move) After my correspondence with him on the extra hours he turned the blame on me that the packing was not done right (unorganized) and the van was parked a bit further away from entry for download. As per packing, his own team were involved in packing majority of our stuff. They spent 5 hours the week before. Furthermore the big portion of our stuff was already stored in their pod since July. Yes They were still many boxes left in our house but very little furniture to move: - piano, dining table, 3 disassembled beds, 1 sofa, 1 coffee table, 2 bed side tables, 2 book shelves, one drawer, 3 chairs , one bbq , one lawn mower and one tv So I still don't get why it cost us this much time and money. Yes we were in unfortunate state that the spot in front was taken. That for sure slowed things down, but not 4-5 hours extra. Yes I made the stupid move to watch my kids around 6 pm instead of watching them for entire time so I let them do the download on their own. Did the download actually took from 3 to 8 pm no breaks?! I would like to believe they were truthful. I tried to resolve this with Kevin privately. . We ageeed that the guys worked hard and took only their claimed 30 min break! I raised the issue of lack of management and proper estimates and that needs to be fixed and for that I need to be compensated. He offered me future discount for a future move !!!! (Which basically is a very pretend polite way of dismissing me) I moved with this company 20'years ago. I was happy enough. That's why I went to them this time. But I will never recommend them again as it will turn to be very costly.

I would recommend them. Although they don't have professional packers, some warehouse guys for…read morepacking but they did ok with packing and good with loading the stuff in their boxes. But I can't blame them as it was a last minute call to get them do this job. Came right on time for loading and delivery as well. Unloaded and to my surprise, nothing was broken and nothing was missing (as mentioned in previous comments). Cost of moving from BC to Seattle was reasonable. All togather I would recommend them! Thanks guys!

Our family has used Maple Leaf Storage in West Vancouver for more than ten years. The facility is…read moreconsistently clean, well lit and secure, with no food waste or anything that might attract pests. My wife and kids, from high school through university, have always felt safe dropping off or picking up items on their own. The staff is friendly and accommodating. The units are bright and airy, which makes it easy to see what you're doing and reorganize your belongings. The halls are wide, so moving larger items is straightforward. The covered loading bays are a lifesaver when you're hauling out Christmas boxes on a wet December night. In summer, the units stay cool enough that heat and humidity have never damaged anything we've stored. Highly recommended.

My brother and I have rented a storage unit at Maple Leaf Self Storage in West Vancouver for 14…read moreyears. The locker housed the entire contents of our late mother's West Van home. We trusted this facility to provide a safe, clean environment--but that trust was seriously violated. Our unit became infested with rats. We first reported this to the front desk in 2023 and never received a response. With no help from the facility, we brought in our own shop vacs, industrial cleaning supplies, and rat traps to clean and sanitize the unit ourselves. We also noted that the door's rubber seal had been chewed through, leaving an obvious entry point. When we returned in 2025, we raised the issue again with two staff members, Daniel and Sonja, who said they would "just shove the rubber back in with a screwdriver"--a completely unacceptable and temporary fix. The infestation destroyed some of our belongings. We had to discard all the blankets and linens that had been protecting furniture due to extensive rodent feces and contamination. Pictured. We cleaned the unit ourselves and even installed our own traps. I emailed the site manager, Chris Wasney, with clear photo evidence of the infestation and damage. His response? He refused to speak with me at all, citing that only my brother's name is on the lease--despite the fact I am the one actively managing the situation and have been on the account as a secondary contact and access for 14 years. There is no reason Chris could not co-ordinate solutions with me directly. I could not imagine seeing these photos and not responding with kindness and professionalism. Maple Leaf's handling of this issue has been completely dismissive and unprofessional. After years of loyalty, this is how long-term customers are treated. I strongly caution anyone considering storage with this company--especially if you're storing valuable or irreplaceable family belongings. If something goes wrong, you may be on your own.

Second time winning a storage locker from this location…read more It's a really good central location. Walking distance to Capilano Mall. Most of the staff are excellent! Extremely friendly and helpful. They take care of the auction paperwork quickly and efficiently. The office is cozy. They have chairs for everyone to sit in and a hot tea station with cookies ! You get a temporary code which allows you to access, clean and remove the storage contents until 10 pm which is so very appreciated. They take a cash deposit for the locker, which is returned to you upon emptying and sweeping it out.

Great units at a reasonable price. Central location. Easy In and Out. Good Hours from 7am or 8am…read more(?) to 10pm, 7 days a week/365 days a year. Exceptional staff that are friendly, helpful, kind, professional and always willing to find a solution, regardless of what your request/need/issue is! They are great about pro-rated days when beginning or ending your tenancy. They also are flexible if an unforeseen situation occurs and are happy to accommodate any needs you may have. They expertly and flawlessly guide you through their storage options based on your needs and budget! Their website provides tips, tricks and visual examples of the size of their units together with an estimated price per month! They also offer lots of well priced moving supplies, including mattress covers, tv boxes, dish packing kits, glassware kits, wardrobe boxes bubble wrap, tape, brown packing paper as well as markers, packing tape, various size standard boxes and to top it all off, they even sell excellent locks - it's a one stop shop. There are flatbed dollies on site to help you streamline the process. They also have resources on their website to help you plan your storage, what's allowed to be stored and gives you estimated prices, whether it is drive up, upper level, ground floor, car storage, camper storage, mailbox size or upper level (ladder accessible for light objects.) The best park about this place is the employees! If you're looking for storage, don't hesitate to pick up the phone! They are happy to answer ANY AND ALL QUESTIONS you may have and will guide you through the whole experience. They also have a great payment reminder service [if you're like me and tend to be a tad forgetful ] I have rented at quite a few places and this is by far the best one I've ever rented at! Couldn't ask for a better business! They are excellent communicators, always available to help and run like a well oiled machine :) great local business. Keep up the great work Advanced Storage North Van! You rock :)

Carmen (and Stella!) deliver consistent, kind, top notch customer service!…read more If you're looking for personalized service on the North Shore, Lion's Gate Mini Storage is the best. Staff who treat you like family. Thank you! C

THIS PLACE HAS TOP NOTCH CUSTOMER SERVICE! I cannot say…read moreenough about their kindness, helpfulness and the value of what they offer. The rates are competitive, but that's not why I am renting from them. I am renting because of HOW they treat their customers. 5 stars to the awesome woman working weekends (gosh I forgot your name!) and the two gals that work weekdays are also amazing, but I don't see them as much. THANK YOU for making my experience as easy as possible. I really appreciate you! Especially when I didn't lock my door properly, and you immediately put a temporary lock on it and called me to re-lock (without charging me). You're the best! :-) Sandra Kroeger

Max and his crew are the best! This is the second move that we have used Madden Solutions for…read more Max's communication is great leading up to the move, and day-of his problem solving skills take the edge off so I'm not left a basket-case. The team is pleasant and actually make the experience as enjoyable as moving can be. Your belongings are in safe hands. I can't say enough good things about the guys- stop searching and begin the process of hiring them as team, it's one thing off your list you won't have to worry about!!

Moving homes is classed as one of the most stressful experiences for us First Worlders. Throw in my…read moredad's anxiety disorder and you basically have his living hell. Enter the fantastic Mr. Magic Max Madden, and all that stress just goes away. He is very well organized, an excellent communicator, is exceptionally amiable and highly efficient. Plus he has lots of strapping young lads (all of them careful, conscientious, polite & pleasant) and several trucks. It may sound too good to be true, or like I am being paid to give an effusively great rating, but seriously, I was so happy with the service start to finish, I simply had to share. The rates are not rock bottom, but I've done that in the past & got the two really old smokers who can't do stairs or carry more than one lamp at a time. With Madden you get more than what you pay for.

DO NOT HIRE THIS COMPANY!!!…read more I have to move every 2-5 years, and I can honestly say this was THE WORST MOVING EXPERIENCE OF MY LIFE. Normally, I write positive reviews for my movers, but not this time. Unfortunately, my favorite moving company closed down after COVID, so I was forced to find someone new to move my stored belongings from North Vancouver to Los Angeles. I was all set to use PODS, but at the last minute, I found out my storage unit wouldn't allow overnight parking of the POD, and PODS doesn't have same-day drop-off/pick-up. In a panic, I called around to find an alternative. All the good companies were booked (that should have been my first clue!). The owner, Joe, who is a GREAT salesman over the phone, agreed to do the job ALL IN at $8,000 CAD. I gave him a deposit of $2,000 on a different credit card, and he sent me a picture of the receipt via text. We confirmed over text message that there would be two stops in LA: one at my apartment and one at my storage unit. This was even written on the receipt he sent me. Here is what transpired: Joe called me the week before my move, complaining about not being able to take a rental truck to the U.S. and becoming really busy, implying that this trip was getting in the way. He even asked if I could delay getting my things until August, after we agreed upon the date of July 17th, and I had changed my plane ticket to come back early to receive the truck. Upon arrival on the 17th, Joe constantly complained about his workers and let me know that he couldn't find anyone decent. He was slow and inefficient, spending a large portion of his time either answering his phone, making calls, or telling me stories about how feared and revered he was by the border agents or how badass he was when he was in the military (psychological tactics to try and make me feel intimidated). My boyfriend had to jump in and help unload the storage unit and carry things to the truck, or else we would have been there an extra 2-3 hours. After loading the truck, Joe presented me with a bill of $7600 CAD instead of the agreed $6000 CAD, adding $1200 for mileage and gas and $400 for taxes. When I questioned him, he threatened to unload the truck and leave my belongings on the road if I didn't pay. Under duress, I paid the extra $400. On the day of the move: Joe texted me at 6:39 am saying he was 5 hours out but arrived 4.5 hours late at 3:11 pm. He arrived with one other person because he couldn't find another worker with a passport and complained about having to move items himself, which he said he no longer does. Half of the items meant for my apartment were packed at the front of the van. Joe agreed to return to my apartment after the storage unit drop-off with the items he didn't want to find. Inside my apartment, he didn't have any tools to assemble my bed as promised, so I had to provide my own and help his worker, Hammas, while Joe berated him and did nothing. At the storage unit, I ended up moving half the furniture myself because Joe and Hammas were slow and unorganized. Joe stayed in the truck for the first few hours, complaining about how long it was taking. Around 7:00 pm, Joe abruptly decided to leave, citing low blood sugar, and left my furniture in the street, parking lot, and hallway. My boyfriend had to leave work to help me, and we didn't finish in time, resulting in a $100 fine for being locked in the storage facility. I have filed a credit card dispute for not completing the job, abandoning my items, not delivering items back to my apartment as agreed, attempting extortion, and the time and effort my boyfriend and I had to invest to finish the job. Save yourself the headache and find a reputable moving company. North Van Mover is not it.

North Van Movers made our moving day so much smoother than I could have hoped. The team was…read moreextremely professional - on time, courteous, quick, and treated our stuff with the same care we'd treat it with. We were moving out of a 4th floor heritage apartment walk-up and they didn't have any issues. The owner even stopped by an hour into the move just to make sure everything was going okay. Would use again and recommend to anyone looking for reliable movers.

Good value and good storage options. We have one the size of a closet which is the right size…read morealthough hard to navigate as it is very tall and we are disorganized! The facility is secure and protects against things like rodents and whatnot, which is great. The only minor problems are that when it gets busy, the parking spots fill up and it's hard to move large/heavy items to and from the car. Also the units would benefit from some sort of lighting. But otherwise, no real complaints!

A very clean, friendly, very secure, safe and private storage business.For personal or corporate…read more This family run business have been around for something like 25 years. I like the fact that the storage lockers have roll up garage style doors, and you need access codes to get in. Its very close to downtown and always easy parking without issues. The rental rates are all very similar to most any other average storage company... but this is not an average storage facility, its above average.

I would like to thank Stephen, from Vancouver Rupert location, for always being so efficient and…read moreproviding extremely helpful information to clients. I just rented a new unit.

I was looking for a unit for professional purposes in Vancouver, from the Toronto area and many…read morestorage facilities were unable to accommodate our needs and in-unit delivery without being on-site. Michael (Property Manager, and his staff (Tayfun, specifically) have been INCREDIBLE to work with and have gone out of their way to accommodate our needs and ensure we were all set with exactly what we needed. Their communication has been prompt, polite, and customer service-oriented without a single challenge. I highly recommend this property and appreciate the pride that Michael and his team take in their work.