Never showed up the first day. No explanation or apology. Gave him a second chance the next day…read more Set time for 2:00pm. Showed up 1/2 hour late, again, no apology or explanation. I decided then not to use his service. He then called me a needy mo;$er fu$&er, jumped in his truck and left. I will never call him again.

I have used Northern Chimney now for four years they installed my woof insert done a beautiful job,…read moreand he is always available. If I have any problems, I would highly recommend him. He is very reasonable and personable.

Your service men did a wonderful job of installing our new electric fireplace. They were very…read morepersonable and hard-working. We know we will enjoy this new addition to our home so much. Sincerely, Steve and Becky Sarles

Called The Grate Haus for cleaning and servicing our gas Heat-n-Glo fireplace. Dylan from The Grate…read moreHaus was timely, courteous and professional. A deserved 5-star rating as the unit now looks and works as good as the day it was installed.

Used them for several years to clean chimney with no issues. This year, to beat the rush, I called…read moreto schedule in July and got a date in early September. The day before, they called to say that I was the only appointment on that day in my area, and they wanted to reschedule to mid September when they could group several appointments together in my area. Ok, that's well before the heating season, no problem. Then, a couple days before the second scheduled appointment, they called to say they had a covid outbreak among their staff and wanted to reschedule to late October...two months after the original appointment! I called a different company and they came out two days later and did the job.

We have a woodburning stove. I run my fires hot, but decided to have it cleaned after a very…read morewoodstove winter. The technician and the back office said I was getting tier 2 inspection(which includes a video scope) for a 10% discount at $315. When the techs arrived, they said they could not inspect with a video. I called and inquired as to whether this would lower the price. "No". Ok. They had to move my stove, which rests on granite tiled floor. An awful grinding noise, (which I should have immediately called out). I wanted the techs to show me how dirty it was and their first pass had just a bit of creosote. But they made sure to mention that it was "really" dirty and that I should schedule once a year. Ok. But, I used to do my own at a previous home and compared to that, it was NOT really dirty by any means. They were done in 10 minutes. Pushed back the stove and I paid them cash. In doing so, they charged me $300. Thank you. However, when they left, I gave everthing a closer look. The original debris that came out of the pipe was still on the floor behind the stove (Are you kidding me? Your vaccuum was right there and could have sucked this up in under 5 seconds) and then I noticed the crazy scratches on the granite. I called back office; sent in photos and explained what happened. I demanded a fix (Not rocket science, as the stone has to be sanded and polished), but is it my responsibility to do the job correctly that I paid $300 for)? The back office asked me if I had pictures of the floor before the techs scratched it? Ah, no. Supposedly I'm to expect a call back from the owner. Been a week and 1/2. Crickets.

Worst experience of my life, after a no shows, finally roof is installed. Damage done to my…read moresiding, soffit, multiple leaks. Staff members Kevin and Lori, both super rude, in fact called us a liar when called regarding a leak to our 2 week old roof. NO professionalism from the crew, caught them on my home cameras riding my kids bike, caught them multiple times in other parts of my yard for no reason. Billy Wright himself was contacted about our concerns, he pushed back with physical threats which upon we had to contact the authorities and seek a PPO.

Discovered our roof was leaking at my building. Never fun but they made the process quick and easy…read more Their response time was impressive and they had someone out right away. They came highly recommended by a bunch of people on Facebook and I have to agree. Great pricing too from comparing to 2 others I called.

I was very disappointed with the customer service I received from Chimney Rescue Squad. I had been…read morein contact with the owner, Chuck in regards to a part he was going to order for my gas fireplace. There was no followup whatsoever, and no return phone calls or response to text messages that I sent over a month and a half long period of time. I finally had to find another company that has since come out and fixed the problem. I was recommended to this business by a close friend and I would not recommend them to anyone.

Came out for a cleaning two days after I called them. Friendly and thorough. Great response. I…read morerecommend to anyone.

Kevon recently fixed my gas fireplace. He was very professional and considerate. I have three cats…read moreand he let me know each time he opened the front door. He explained the repair and provided the complete report to me with pictures. I'd definitely recommend Doctor Flue for fireplace repair.

We have been working with Doctor Flue for 35 years now. They installed our original unit and have…read moreserviced it on a regular basis since. They were a much smaller operation then. They were kind, helpful, trustworthy, efficient, knowledgeable, and reasonably priced from the beginning. Many companies as they grow have growing pains and periods of lowered standards and inability. That was not the case with Doctor Flue. We have been consistently happy with them. They may not be the cheapest service out there but I can tell you they are worth every penny.

Very impressive family owned & working company. Right from the git-go, they said what they could…read moredo and did exactly what they said. They were on time, fast, efficient & oh so polite. The men seemed to enjoy their work and had very positive attitudes. They were friendly & I enjoyed talking with them. I am very happy with the quality of work they did and highly recommend them. I'm sure you won't be disappointed.

From the owner: Dennis Hearth & Home LLC brings family-owned craftsmanship to homeowners throughout Battle Creek…read morewho want a fireplace that fits their lifestyle and Michigan's demanding climate. Whether you're adding a new gas fireplace, converting an outdated wood unit, or planning an outdoor kitchen, you'll work with a team that understands rural homes, lake properties, and the seasonal heating challenges unique to this region. Every project starts with a clear plan, honest timelines, and solutions built to last.

GREAT outfit! The service team is courteous, efficient, and professional. This company goes above…read moreand beyond including things like taking all the register covers outdoors to be cleaned and disinfected before reinstalling. They are very careful in your home and did an excellent job. We had the HALO-Reme units installed and have noticed our indoor air is much fresher. We recommend Breathe Free without hesitation!

From the owner: Breathe Free Duct Cleaning is an experienced and knowledgeable duct cleaning service serving South…read moreCentral Michigan. We specialize in residential and commercial indoor air quality . We also provide dryer vent cleaning as well as air purification system installation to protect your home for years.

They did not do anything. They came to tell me what is wrong with the chimney and told me do not…read moreneed cleaning and I never cleaned it in my life. I noticed few companies that do that to get a service call hoping to sell additional services and if not they got a service call fee and did nothing. But the guy who came is very nice and professional.

They were a no show. After waiting all afternoon, the technician did not call or show up for my…read moreappointment.