Anthony and his helper did a great job. Very professional and very clean. Definitely would…read morerecommend them.

Karen was a great help with our selection of design and features. The installer was quick and…read morecareful about not creating a mess. He took his time to explain the operation abs maintenance of the gas log set.

Highly recommend. TV hung, chimney swept(it was bad), and painted the inside. The guys were on…read moretime, polite, cleaned as they went. Definitely earned a return customer.

Very happy with the service. Received prompt service when I requested a quote to replace my…read morechimney. It was one of the least expensive quotes I received. They showed up on the scheduled day, replaced the old, deteriorating chimney with a clean, and neat one that will last for many years. They were fast and cleaned up all the debris.

They did a great job cleaning my chimney and when I was having a problem with a Smokey smell in my…read morebasement they called me back while they were on vacation to try and help me figure it out and put me in touch with a great mason for some tuck points. Will always use these guys

Al arrived little early and gave me heads up when he was on his way. He was very down to earth…read moreperson. He explained everything and answered all my questions. He inspected and cleaned our chimney for first use and there was not a single dust left when he was done. They were very responsive when I messaged them on Yelp and when I called. Chose them because they are not just a great family-owned business but do a professional and clean job. They will have my business when I need anything done with our chimney. Thank you again!

Your service men did a wonderful job of installing our new electric fireplace. They were very…read morepersonable and hard-working. We know we will enjoy this new addition to our home so much. Sincerely, Steve and Becky Sarles

Called The Grate Haus for cleaning and servicing our gas Heat-n-Glo fireplace. Dylan from The Grate…read moreHaus was timely, courteous and professional. A deserved 5-star rating as the unit now looks and works as good as the day it was installed.

Used them for several years to clean chimney with no issues. This year, to beat the rush, I called…read moreto schedule in July and got a date in early September. The day before, they called to say that I was the only appointment on that day in my area, and they wanted to reschedule to mid September when they could group several appointments together in my area. Ok, that's well before the heating season, no problem. Then, a couple days before the second scheduled appointment, they called to say they had a covid outbreak among their staff and wanted to reschedule to late October...two months after the original appointment! I called a different company and they came out two days later and did the job.

We have a woodburning stove. I run my fires hot, but decided to have it cleaned after a very…read morewoodstove winter. The technician and the back office said I was getting tier 2 inspection(which includes a video scope) for a 10% discount at $315. When the techs arrived, they said they could not inspect with a video. I called and inquired as to whether this would lower the price. "No". Ok. They had to move my stove, which rests on granite tiled floor. An awful grinding noise, (which I should have immediately called out). I wanted the techs to show me how dirty it was and their first pass had just a bit of creosote. But they made sure to mention that it was "really" dirty and that I should schedule once a year. Ok. But, I used to do my own at a previous home and compared to that, it was NOT really dirty by any means. They were done in 10 minutes. Pushed back the stove and I paid them cash. In doing so, they charged me $300. Thank you. However, when they left, I gave everthing a closer look. The original debris that came out of the pipe was still on the floor behind the stove (Are you kidding me? Your vaccuum was right there and could have sucked this up in under 5 seconds) and then I noticed the crazy scratches on the granite. I called back office; sent in photos and explained what happened. I demanded a fix (Not rocket science, as the stone has to be sanded and polished), but is it my responsibility to do the job correctly that I paid $300 for)? The back office asked me if I had pictures of the floor before the techs scratched it? Ah, no. Supposedly I'm to expect a call back from the owner. Been a week and 1/2. Crickets.

Great fast service ! Our tech did an amazing job. Walked us through everything and answered…read morequestions. Call JW for your fireplace needs.

20 year old gas fireplace sudenly would not turn on. Called JW Fireplace and not only did they…read morefigure out what was wrong they fully cleaned including, glass and painted the back area that had gotten white ash over the years. It looks brand new. Great value. I'm going to have them come out annually to inspect and clean up. Great Service! thank you Jack and John. Highly recommned this company.

They did not do anything. They came to tell me what is wrong with the chimney and told me do not…read moreneed cleaning and I never cleaned it in my life. I noticed few companies that do that to get a service call hoping to sell additional services and if not they got a service call fee and did nothing. But the guy who came is very nice and professional.

They were a no show. After waiting all afternoon, the technician did not call or show up for my…read moreappointment.

I was very disappointed with the customer service I received from Chimney Rescue Squad. I had been…read morein contact with the owner, Chuck in regards to a part he was going to order for my gas fireplace. There was no followup whatsoever, and no return phone calls or response to text messages that I sent over a month and a half long period of time. I finally had to find another company that has since come out and fixed the problem. I was recommended to this business by a close friend and I would not recommend them to anyone.

Came out for a cleaning two days after I called them. Friendly and thorough. Great response. I…read morerecommend to anyone.

Used Hearth & Fireplaces to service a preexisting gas insert. They were awesome. Helped to fix an…read moreerror from the original installers that caused it to be unstable. Looked beautiful and brand new when they were finished. Will 100% use them again each year for a cleaning, and when we decide to replace the wood burning insert in our second fireplace with gas. Very fairly priced for cleaning, service, and repairs.

I had them come by to inspect my fireplace. I was told the base price covered the inspection, if…read morethey had to do something unexpected it might be more. The guy who should up started cleaning the glass, vacuuming the hearth stone, stuff i didn't ask for, then he spent 30 minutes trying to start a fire (not exaggerating, he went through 5 fire starters), AFTER lighting paper to see if it leaked smoke, then charged me an additional hour. I called to talk to the manager, Jaime. She promised she would take to the serviceman, then call me back the next day. I have her 3 weeks before I cake back, asked to have her call me back. She never did.

Kidder Heating was the only place I found to fix my gas fireplace. Thankfully, it was an easy fix…read more The technician, Chris, knew a lot about fireplaces.