Miles of storage recently bought the Bloomington storage facility we use and that is the one and…read moreonly reason we have ever done business with them. Since they have taken over, the security gate remains open, the security cameras are pointing in the wrong direction. Several locks insode the facility have been cut and items stolen. Our locker included. We have reached out to the call center several times with no response other than the rep saying our concerns will be forwarded to a manager. We cant speak to anyone with any authority to fix the problems they caused. I attempted to contact them through their website only to be given an error message stating the site is not safe. When I continued to the site and accesses the contact us link, I was unable to send the message. The company is a scam and only wants to collect the fees from tenants.

From the owner: Searching for secure and accessible storage units in Indianapolis? Miles of Storage, ideally…read morelocated on Epler Ave (just East of IN-37 & South of I-465), offers premium self storage solutions in Indianapolis with unmatched peace of mind. Our fully fenced storage facility features 24/7 security cameras, electronic gate access for controlled entry, and convenient paved drives throughout. We specialize in a variety of storage options, including personal storage, secure vehicle storage Indianapolis, spacious boat storage, accessible trailer storage, and dedicated RV storage Indianapolis. With a wide range of unit sizes, we cater to all your Indianapolis storage needs.

This place is a disaster, avoid them at all costs. I should've known their $1 for the first month…read moredeal was too good to be true. I booked a 5' x 5' unit online and they charged a $29 admin fee, $22 to buy a lock (which only appeared on the last page of the buying process), and $20/month for mandatory insurance. That should've already been enough red flags... When I arrived, my storage unit didn't have a lock inside like it was supposed to, so I left and talked to an agent in a video chat in the office. The office has a desk and chair but no one was there. They told me to open and remove a lock from an unused nearby locker. I found it there but when I then realized that my assigned unit was filthy, covered in spiderwebs, dead bugs, and dust. It was clear this unit wasn't ready for someone to use so I put my stuff in the one I took the lock from because it was the exact same size but actually clean. I went back to the office and talked to a different agent in a video chat who told me I can't use the other unit because it's not applicable for the $1 initial month deal. I told her that my assigned unit was dirty and unusable and she offered me a different unit but I would be required to pay $1 (The amount is insignificant, but it's absurd to ask for more money at this point). I then just said this is such a hassle so I wanted a full refund and she said I could be refunded everything except the $29 admin fee. I asked to talk to the regional manager but she said it wasn't possible and said they would review my case and contact me and I'm waiting for them to do so. If you rent from this company be prepared to clean your unit and have a bunch of extra charges thrown in right before submitting payment info.

This was my first time using a storage facility, and I'm really glad I chose Public Storage…read more Everything was super easy and convenient--I was able to do it all online. Property Manager Chris reached out to me a few times throughout the process to make sure everything was going well. She was very sweet and welcoming. 10 out of 10 highly recommend !

Reasonable rates, very accessible, nice people, very accommodating…read more Flexible with no hassle.

I hate that I have a storage unit but sometimes it's necessary but this storage facility is really…read moregreat the staff is great and very understanding especially during these hard times the world is facing . The place is gated but it's 24 hrs and you need your gate code cause each storage unit has an alarm that is set when you exit and turned off when you enter into the gate I love how close it is Tom my house it's a good safe place to store your things . The new owners are great people

DO NOT store anything here! My unit was infested with mice. That's probably why they're Under New…read moreManagement but the new management has no sympathy for its customers. They wouldn't even give me a dollar for what got ruined, the manager wouldn't even call me back . I had to replace my furniture because it was covered in mouse piss this mouse was in my unit when I opened it up. And every box was covered with mouse poop.

Easy, bluetooth entry!…read more I rented a 10x10 unit online. When I arrived, the staff kindly checked my order and then explained how I could simply drive around and would find the lock I already paid for inside the unit. When I saw the unit I realized I had underestimated the amount of space I'd need. I returned to the office and then switched me to a 10x15 within 5 minutes, with no trouble at all. This time, I decided to rent a bluetooth unit for ease of access with their app. The app allows you to open the entry gate, exit gate, and any bluetooth units you're renting. Easy peasy! Unfortunately the bluetooth wasn't registering my new unit (the one I had just switched to) quickly, so I could not use the bluetooth for a couple of hours. I called the office while standing outside my unit, and Keith walked out to meet me and explained that the unit was already open, and I could manually lock it, so it did not prevent me from putting items inside and securing them during my first visit. Easy! I was surprised he walked over to tell me himself - very kind. I returned the next day and the app worked as expected.

Nice employee (Tammy) in office- easy to set up the app & she helped me on my phone with a problem…read morewhen I was there to put things in my storage unit. The unit was clean & the lock purchased from them was easy to install. Only negative was some extra fees I had to pay initially- but the special price on the unit helped balance it out some. First time I've rented a storage space so probably should have researched that more (my fault). Overall- glad I decided on this place- its close & Tammy was very helpful. Good experience!

They say have temperature controlled units, but I paid for one and it's so hot in there it feels…read morelike a sauna. I used the thermometer today and it said 33°C, which is over 91°F! Why bother paying for temperature control when it's just as hot as outside. I have electronics in my unit that I can't store in there anymore because of the heat. I don't feel any AC in these units. Also, there are no lights in the storage units here. There is a physical light with a string inside my unit, but when I called them to tell them it's not working, they said it's not supposed to work and that they don't provide lighting. Also, the doors don't fit well on the hinges and they're a big gaps in some of them. I got a three month introductory rate, but they are almost doubling it next week so I'm moving out. I'm moving everything to Fairview; and there are several other places close to here that have much better features like lighting, door alarms, better parking, and actually are temperature controlled, for cheaper. They try to get you with the introductory rate and then they hike it after three months to be more expensive than all the better places that don't hike their prices. ExtraSpace storage is a shady company. I don't recommend them to anyone.

This storage stupidly High do not recommend this place wish I hadn't put my stuff here they put a…read moreauction fee on to gain more money im only late one month and they are charging me a auction fee they will not work with people got to get my stuff out of this place deserve 0 rate