We have rented on separate occasions and the staff has been courteous and helpful. Facility is…read moreclean and safe, with various unit sizes that are easily accessible.

It's not the same without the original management. Their customer service is horrible. The place is…read morenot kept up on the outside filthy dirty. Go rent somewhere else he probably be happier. And their district manager she's a snot

Gates been broken for months, perimeter fence as well. And they increased rates. Not cool.read more

It would be real fucking nice if you could be open during your posted hours. Your sign for modified…read morehours says 2 pm- 6 pm on wednesdays, I've been waiting 30 mins and nothing, you're costing me fucking money because now I have to Uber halfway across town! You left me stranded

The property manager never answers the phone and never gives a return phone call. Even if it…read morerelates to a billing issue they do not call back. Causing potential late fees and over unneeded stress. Do not use this business unless you like poor customer support. Also for not having any climate controlled units they grossly overcharge in my opinion. Had a unit there for three years and they never plowed the snow or made it safe for customers until last minute.

No issues with our use for the first 3 months. Easy access and seemed safe/secure enough. Luckily…read morewe found a house and didn't have to pay the 4th month that they jacked up by $57. In the contract there is nothing deterring upping the price besides a month's notice. I've heard it's pretty standard in this industry, though. Recommend for short-term use.

Price increase less than one month after signing up. Not recommended I would tell a friend to look…read moreelsewhere. Not up to par.

Hell of a service provider and Yhan was super easy to work with! So glad we chose to go with…read morestorage mart! 10/10 recommend and access is even easier

I stored my RV at the location off 7 highway in Kansas. The gate was broken many times. I almost…read morecouldn't get out one time. I asked for some sort of a refund for my last month and was denied. I asked to be called about this matter and no one ever called me. I finally got an email and feel the customer service is poor. They do not care about their customers and the safety of their property.

We rent a unit from the Paradise, MO location and had been told by others who rent from the same…read morelocation that they had gotten notifications 60 day in advance that their rent was increasing. We kept waiting for the notice via email but didn't receive ours until April 28th at which point we were notified our rent was increasing $70.00 per month. We started looking for other storage facilities and then reached out to ask for a price match from RecNation which took a few days for them to respond and then they still weren't going to match the price we had. We then emailed to say we would be moving out before June 1st as the original rental agreement said we had to give 10 days notice. We received an email back saying that as of January 1, 2024, there was a change that a 30 days notice was required. We never received notification of this change. We didn't have time to give them 30 days since we only got our notice 34 days in advance. We feel that RecNation has deceptive business practices. Ironically, we get emails all the time from them about giveaways, must be why they raised their prices so much.

The manager Diane was so nice and very helpful. I would highly recommend this facility for your…read morestorage needs!!

I am a person who has used storage facilities on and off for the past 15 years. A few months ago,…read moreI contacted this facility by phone and spoke with Diana. She was extremely kind and helpful, asked me questions that helped choose a unit that would best suit my needs. She picked one close to the elevator so I didn't need to walk far, which I really appreciated. I was impressed with the level of detail she provided along with the great move in special rate I received. I was equally impressed when I went in to sign paperwork. The guy covered every detail and answered every question before I could ask it, he was kind, professional & very informative. As for the actual storage, you will not find a more safe, secure, clean and well kept facility. I was extremely impressed with the actual facility and my space was immaculate. Each building contains 2 carts they allow you to use at no extra charge, so I did not need to purchase my own. The climate controlled unit, cleanliness, helpful & professional staff and security are well worth the money. This is the "Cadillac" of storage facilities in my opinion & I highly recommend this facility. This is the BEST storage experience I have ever had, best service and best facility. Everything stated in my reviews are based on my personal experience & are truthful facts + my own opinions. I am not affiliated with Storage Mart, except for being a happy customer.