We have rented on separate occasions and the staff has been courteous and helpful. Facility is…read moreclean and safe, with various unit sizes that are easily accessible.

It's not the same without the original management. Their customer service is horrible. The place is…read morenot kept up on the outside filthy dirty. Go rent somewhere else he probably be happier. And their district manager she's a snot

Great customer service, competitive rates. Very clean storage area and business office.read more

Had a storage unit now for one month. Mike was exceptionally helpful with the registration, payment…read moresetup and details of the unit. He is a template of how all Managers should provide customer service. Very personable and accommodating. Would and will recommend this location to all.

Andrea was very helpful in selecting the right unit for my needs. She is friendly and welcoming,…read moremuch appreciated.

Very easy to get the unit, and I loved the easy access 24 hours a day! The unit was clean and…read moremanagement was friendly. And the location was great since it was right off the highway. I'd definitely use them again if I need storage.

Moving in: Manager Sarah gave us a warm welcome, and was very helpful in every way! She found a…read moregreat deal for us on a 10 x 20, and we appreciate her cheerfulness and friendliness. Thank you, Sarah! Moving out: I want to commend and express appreciation for SHELBY who went the extra mile regarding getting us some needed reimbursement as out time came to a close today. I definitely will be glad to use them agsin whenever needed in the future, and recommend them to others. Warmly, Rob

I rented a 24-hour access unit at the Public Storate location at 12716 W 63rd Street in Shawnee…read moreKansas at the end of March 2026. Marcia informed me that I could use the lock I'd used at a previous storage facility - not necessary that I use the lock provided by Public Storage for a fee. I moved approximately $2,000 worth of power tools into that storage locker within a couple of days of renting it and secured the door with the lock I possessed. A week later I returned to place more items in the locker. My lock had been drilled through and all my power tools removed. The attendant's comment: "You should have used one of our locks. They have added protections." So, my items were not secure for even a week. I wouldn't recommend anyone plan on storing their belongings at this location. Fortunately - or so I thought - I had retained PS's insurance on the unit - up to $5,000. Shouldn't have a problem, right? Well, now their insurance company is requiring me to provide proof of ownership of each item - receipts, owners manuals, photos, etc. Some were gifts, and several were acquired more than 10 years ago. I couldn't be more frustrated with this situation. I counted on the facility to secure my items. They failed. I then counted on them to make me whole, and they're signaling an unwillingness to do so. Feels like they're hoping to not have to pay and want to make the claim process difficult enough for me that I'll give up and they won't have to. Strongly suggest you avoid this place. You're items will not be safe here, and their insurance will not protect you unless you've kept detailed documentation.

I have used Extra Space Storage for my storage needs for a few years. I have felt safe when there…read more The property is well maintained and there's easy access. I have to say that the property manager, Cody has been great! Any time I had a question or a problem , he would take care of it or get back to me quickly. Thank you Cody for all you have done to make my experience a good one.

I was with Extra Space Storage for six (6) years…read more I bought the insurance, expecting to collect because I believed something would go wrong. Well, nothing went wrong. My 6-year experience with Extra Space Storage at 7880 Mastin was perfect. I recommend this location if you're in the area. They have a courteous and helpful staff and making the monthly payment was fast and easy. Thank you Extra Space Storage.

Terrible experience. No one is available when you need them. And when they are available, the…read morerefuse to talk to you. They'd rather call the police than talk to a customer.

I'm a pharmaceutical representative that used this storage and I DO NOT recommend this storage…read morefacility to anyone in my industry! Poor customer service. The manager Stacey R. Would not let my husband into my unit while I was on maternity leave. She also turn away several deliveries to my unit. Plus the PRICE GOUGING. For these reasons...IM OUT and so should you!

Friendly and helpful. Easy to rent, good app, on-site help from Kevin was great the day we moved.read more

I've used storage spaces around town before but this is my new favorite. I didn't know I had a…read morefavorite until I talked to Joshua and met Matt. Two great folks and I felt like they cared. Every other place felt like the manager found an easy job in exchange for a free apartment on site. Anyway. Filling this one up quickly. I'll probably get another here. Also - best price in the area that I could find.