Even during the construction process, Honda has streamlined and maintained great business. Signage…read morepointing on where to go and easy to follow. Got an estimate that the work done on my vehicle would take 2 hours and got called/texted that it was done sooner.

Wonderful team and nice make shift area for wait room. Can't wait to see when it's fully renovated.read more

I saw a listing for one of their cars on Ebay and reached out to the dealership for a potential…read moretrade-in. I was trying to do this from out-of-state so I wasn't sure how the logistics would work. The service from the very beginning was top notch. Doug got me a fair value for my trade-in, arranged for the pick-up of my vehicle and the delivery of my dream car. I wasn't buying the most expensive car on their lot by any means, yet Doug treated me first class from start to finish - excellent communication, very personable, couldn't ask for better service. I would recommend them to anybody in-state or out-of-state! I will definitely plan a trip to check out their amazing showroom.

This place doesn't answer nor return calls. It's a business but they use a VoIP phone service…read moreinstead of a real phone line. I've memorized their voicemail message and that I'm supposed to press two for service. Scope out a businesses maintenance department before you deal with sales, it'll give you a hint of how they really are. I had this experience with the last car I bought as a preceived cash buyer at another dealer.

I just bought a new X2 after 18 months of searching for the right car for me. Bill Earnest at Bill…read moreJacobs was great! He periodically sent emails with options of cars, and once I decided, the process was seamless. it was a long distance purchase since I moved out of state 5 years ago, but have always trusted Bill Jacobs. This is the 8th car I've purchased from them.

I purchased my first BMW x3 from Bill Jacob's BMW in Naperville last week and so far I am blown…read moreaway by the ease, the attentiveness, and the general service of all of the staff at this wonderful dealership. I have grown up going to car dealerships with my father for the second half of my 49 years on this planet and I feel like I know a good dealership when I see one. From the moment I walked into the dealership and was introduced to Michael Fontana, I felt a sense of security in my mind and in my heart as I went through the entire purchasing process with this fine gentleman. He made my car purchasing experience seamless along with the other staff at Bill Jacobs. I hope I do not sound overly dramatic, but I felt compelled to write an outstanding review so that others know what a fine dealership this is. It is extremely difficult to find a good combination of respect and excellent customer service these days especially in a car buying environment. I will certainly be telling everyone I know about Bill Jacobs...truly a class act! Thank you!!

Bought a 2024 Audi A5 in June, 2026: Here's my experience:…read more POSITIVE Saw the car I wanted on their site and because the make, model and color would be snapped up ASAP, they grabbed it right away and it was transferred from another city/state within a week later. At my request, they held it for me for 5 days until I could get there from my home 90 miles away. The salesman was nice, personable, accommodating and answered all my questions. He should get a better job elsewhere. The car was in pristine condition - inside and out. They attached one license plate for me and gassed the car before I drove it off the lot. As I'd been renting a car from Enterprise, I was able to drop it off there (different location from the rental origin) without an extra charge. NEGATIVE They will push the warranty, even if it includes flirting shamelessly! It could be that I was in a hurry, but they should have attached the second plate. Now I've gotta pay someone to do it - I'm not handy. I was paying cash for the car which at first, I going to do via wire transfer. However, telling me it would take a day for their "corporate office to receive the wire transfer", they wanted me to do the wire the day BEFORE I was scheduled to pick it up. While I was 95% sure I wanted the car, I'd only seen it online and I wasn't about to pay for it until I'd seen it in person and test drove it! It's 2026, folks and wire transfers are immediate! Don't test our BS meter. I paid by cashiers' check instead. Also, because I wanted to get miles on my credit card, I asked to put $10k of the $34k+ cost on it, but $5k is the most they'll let you put on a card (obviously, they want every opportunity to finance the cars they sell. One day soon, someone's going to challenge this in court and win). They wouldn't even let me put the warranty (which is a separate purchase) on my card. (the two points above are likely not under the salesman's control) Finally, and the most disappointing part of the experience: Once I bought the car, I immediately drove it to a mechanic I'd made an appointment with to have it checked out. They spent several hours inspecting it and told me that Internally, it was all good. BUT, while it was up on the lift, they saw it had been in an accident: the passenger door on the driver's side had been replaced and cheaply done with 'Bondo'. Sure enough, the paint doesn't exactly match. No accident was reported on the Carfax report. I called Enterprise Car Sales to discuss this with them and the dealership manager said: If it's not on the Carfax report, we don't have to tell you about it and we're not responsible for it. FYI: Don't trust a Carfax report.

These people are full of shit. They lied over the phone, just to hit my credit and ask for $5,000…read more They talk shit about other car dealerships, but they're doing the exact same thing... Pathetic experience. Very undeserving. Negative five stars.

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

Just bought a car today and it could not have gone better. Literally the best car purchase…read moreexperience ever. Alfonso was our salesman, simply off the charts. I can not recommend him enough, he did every single thing he said he would. Last mention would be Mo in the finance department, as smooth as they come. Bottom line, Fair Oaks is awesome and Alfonso is the best!

Just tried to call in for a CARFAX of all things for an old vehicle we purchased back in 2005 and…read morethe GSM gave me the run around on how he didn't "feel comfortable" and proceeded to call me a liar and down played everything I said. After I asked to speak with his director he then told me none of them were in which I know is BS because I'm an active advisor and I know someone from management is always present. Thankfully I was able to call Joe Rizza Ford in Tinley Park and they were able to provide me with what I was looking for... STAY AWAY FROM THIS PLACE and watch out for that LYING POS crooked GSM.

Diamond Motorworks made the process of getting my car so easy! Not only was the car exactly as…read moreadvertised, it looked even more beautiful in person. I was nervous to buy a car sight unseen, but honestly everything was so well documented and Tyler answered all my detailed questions about the car, so it put my mind at ease. The signing of paperwork was extremely easy, just a few signatures and done, no upsells, hidden fees, or anything like that. The price is the price and that takes some stress out of the process. After sending the money over, the car shipped two days later and then arrived two days after it shipped.The transport company was great as well and let me know in advance when they would be dropping the car off. Within a week I had the title in hand and was ready to register in my home state. For anyone looking for high end, classics, or just super well maintained vehicles, Diamond Motorworks is the place to go! Thanks again to Rami, Tyler, and the rest of their team!

I stopped in and was immediately welcomed by an exceptionally friendly and professional team. The…read morestaff was attentive, courteous, and went out of their way to make me feel comfortable. The showroom was beautifully maintained; immaculate and thoughtfully arranged. I had a truly outstanding experience and would highly recommend this dealership to anyone in the market for a vehicle.

Great customer service. From start to finish, a great experience. This is our second car from this…read moredealership, and both times our Sales Consultant Mike Beck provided us with great no-nonsense service. What more can you ask for...a great automobile AND great customer service! Highly recommend Toyota of Naperville!

To begin, I bought this car brand new at Toyota of Elgin, but every time I go in for a simple…read moreservice, they give me a dozen things it does not need and make it imperative that I have them done asap plus do not check for what I want done. And, the service check takes forever (think 2 hours on a Saturday): 1. New tires (I went elsewhere for half the price, but that place told me i had at least another year on the old ones, so I was switching them out early) $2500 at Toyota ($1130 for four locally, better brand, original equipment). 2. Brakes: they did not check them even though they said they would. Instead tried to sell me a front caliper cleaning $117, rear caliper $117 nope. What I did need was the supposedly free brake check that they "forgot" to do. At local shop, told I have 80% wear left. Free check. 3. Rodent Deterrent -$303 nope don't need that. I use bait boxes in garage. 4. A/C Heater Cleaning $205 nope, don't need that 5. Fuel Induction Clean $299 nope, don't need that 6. Wheel Alignment $159 nope, don't need that 7. PCV Valve Replacement $142 huh? 8. Brake Fluid Exchange $267 yes, local shop said I could use that but they charge $140 9. New rim (it's a large scratch, who cares) $994 So, I came in for a brake check that they forgot to do, windshield wipers, and a tire check, and they wanted to charge me $4143, but I got out for $77 for the wipers and what they termed a "basic car check" that does not include checking brake pads. Who can afford this larceny? And, how can a "basic car check" not include the size of the brake pad remaining? My car has 35K miles on it now (it had 33467 at the time of the Toyota basic car heck). Guess where I'm not going back to today, now that my car keeps saying I need the oil changed? And, how do I need the oil changed when it's only been 2000 miles. I'm guessing that's because it's been 6 months. So okay, that's fine, I had it done locally for $95.00 and $38 to rotate my almost brand new tires. At least Pinnacle will do the brake check for FREE. Note that terribly damaged (not) rim in the photo on back tire. If you buy a Toyota, do not have it serviced at Toyota of Naperville, unless you like throwing cash out the window.

We worked with Elena Gicheva and Mark Ortiz in sales, and Liz Aguirre completed the sale and…read moreprocess. They answered all my questions, and located a car with the features we were looking for. The whole team was very professional, helpful and made the purchase seamless and enjoyable.

Purchased a 1 year old vehicle and they sold to us with a bad title. Title has wrong milage so it…read morelooks like we rolled the odometer back. I'm discovering this 4 years later when its time to trade in my vehicle and no one will touch it with a 10 foot pole! Mercedes claims they are 'working on it' but its been over 10 weeks. The Secretary of State says they are still lacking paperwork from Mercedes. Everyone at this branch hates us and is refusing our incoming calls. I never thought Merceds would do me like this. Skip buying a Mercedes and go buy a car from anyone else. This proves you won't get any special treatment just because you buy luxury. Matter of fact, it seems to prove the opposite. They will avoid you if anything goes wrong. Oh...and i also own a second Mercedes. Thats right, I have 2 Mercedes vehicles. Still treated poorly. If Mercedes gets their act together and moves quickly!!! I will remove this review.

[Edit: The regional mgr issued a refund of the last month's rent, which is appreciated, and for…read morethat action I'll move the 1 star to a 2 star, even though we suffered far more financial loss than that one month due to staff errors.] We'd never rent here again! We have been on the road for several years and couldn't move out of this location, otherwise we would have. The staff cost us a LOT of money! We moved from a small unit to two larger units, then had relatives come by and take things out while we traveled. When they got us down to one large unit, we asked staff to make sure that we had the same gate access code. The person we talked to (Leo?) assured us that would be the case. A family member rented a truck and brought a friend out from Chicago to pick up some things. They couldn't get in, and since it was the weekend, nobody was in the office. So they wasted the cost of the truck rental and their time. Then after we got that straightened out, we were able to downsize to one smaller unit. I called Leo again, and he assured me that the gate code would be the same. Again, the relative rented another truck and got a helper - guess what, the gate code had been changed again, even though Leo promised us it wouldn't be. Asked point blank, Leo said he had no idea that gate codes changed automatically when renters moved into different units. It wasn't until AFTER this that we were told about the kiosk in the office entryway, but that might not have helped because when our relative arrived, we were out of cell range and couldn't have provided login info. Then when we finally left the facility completely, they wouldn't pro-rate the month's rent (we left on the 3rd). "Company policy!" I guess company policy overrides the money and time we wasted believing your staff when they said we could use the same gate code. And again, they had raised the rate on us. The new place we rented with a competitor cost us less than half what we were paying at Global Storage, and it has far superior carts for moving items into/out of storage. We often had to go hunting for carts because there aren't enough spread around. Also, the exterior doors have door stops on them, to prop open the doors - and most of those door stops are broken! The last day, when we moved out, a man was cleaning fishing equipment and other stuff right in the main entrance near our unit. He blocked access for about 45 minutes, so we had to go the long way around to our stuff. Staff should have noticed this on their video system and asked him to move. Currently, there are a lot of empty units at this storage facility, and now I know why.

Super friendly employees, helped us find what we were looking for. Really helped us out. Highly…read morerecommend!