Very disappointed. The lot was not plowed 2 days after snow. I fell twice trying to unload vehicle…read more I tried to call corporate office and was hung up on.

Staff was very accommodating and helpful both at move-in and move out…read more Facility is well maintained, storage items safely secured, and overall facility is clean and orderly

Rented an outside storage unit & this is what I got. Broken walls made of drywall only. Literally…read morezero reason to even put a lock on this when anyone could just squeeze right in, not to mention critters and bugs

I have never used a storage facility before so this is a first for me. I set up everything online…read moreand it went smoothly, everything has been extremely convenient and the app is so useful to have. Being a first time customer I did have a few questions to ask and so I called the office on Ogden in Naperville and the office manager Sallie, I believe that was the young woman's name, was very helpful and informative, sounded as if she had been there for a while. She answered all of my questions and more. I'd highly recommend, going forward I'll continue to use their facilities.

The staff is incredibly helpful! Working with David as I navigated renting a much smaller unit was…read moreso easy! He showed me the different sizes to help me decide. He then helped choose a space close to my existing unit for a MUCH easier move. He helped me save money, was encouraging in my goal to really downsize, and came by my locker each day I was cleaning out to say a quick hello, and offer encouragement on what was a very large, and long overdue on my part, sorting through of my things. Thanks many times over to David! I know the size of the new space is a much better fit for my needs - a great value! More for me to do to split things out between my daughters, but a MUCH more manageable task now. I am a very happy customer!​

BEWARE AT ALL COST! DON'T EVER USE THIS COMPANY, MY STORY WILL BE HEARD…read more 1. December 7th,2023, I informed the staff of mice feces on my car and on my property in unit 0082 and was provided four small poison mouse food to just throw into the unit 0082. There was no urgency or care on their part to inform an exterminator even though I requested one. 2. December 9th, 2023, Property manager David was unaware of the situation because the staff didn't inform him. He informed me that he would contact an exterminator and call me so I can open my unit(s) so the exterminator can enter it. I found out that wasn't the normal protocol that was supposed to happen as you will see below. 3. The property manager in addition told me not to worry because if there is no food in the units they will die. That must be the most ridiculous statement I have ever heard. 4. December 11th, 2023, Property manager David informs me that I must change the lock with a key access and one spare key to be provided to him to allow the exterminator in. 5. December 14th, 2023, a key was dropped off to the property manager to have access to Unit 0082 and I requested an update of when the exterminator was going to come out. I was informed by David he had placed a ticket request with the district/regional manager, and I quote "there was nothing else I could do". 6. December 14th, 2023, I called customer service 1-800-688-8057 only to find out that in truth the property manager David never placed any request to the district/regional manager. Customer service told me they would escalate the situation but couldn't inform me when the situation would be addressed. 7. December 15th. 2023 I called customer service again asking for the regional manager to call me and when would the exterminator be out to resolve the problem. 8. December 17th. 2023, I had to go to unit 0082 and install by own mouse traps a total of ten with bait. Order of rodent feces and urine is unbearable to breathe. See Amazon order on page three with copy of order placed. 9. December 18th, 2023, the district/regional manager Scott McBrian left me a message that he was informed by customer service of a complaint. Keep in mind he received no information from anyone on the property of the rodent issue. 10. December 19th, 2023, I spoke with the district/regional manager Scott McBrian at around 6am and basically, he informed me they sent out a pest control company on December 18th called Terminix and that mouse traps were set up. 11. December 19th, 2023, I visited unit 0082 and discovered that there were no mousetraps from any pest control company that I could visually see. Photos were taken and only mine are there. In addition, I could hear rodents moving around my property. 12. December 19th, 2023, I called customer service again and they said their computer systems only says that a pest control came out. It doesn't specify if they only did an inspection or if they did any work by setting up mouse traps. 13. December 21st, 2023, Spoke to Terminix and their customer Service department informed me that if they go to a commercial/business site that some type of rodent control trap would have been left. Further lies by Public Storage. Visited the units and the smell alone is unbearable and there are rodent feces all over my property. 14. December 23rd, 2023, Due to the lack of support from Public Storage I was forced to remove my property that was undamaged and store it in an indoor storage facility. Damaged property was left in the unit, and I made the district/regional manager aware I wasn't removing it due to the lack of effort on their part. 15. December 23rd, 2023, Photos below shows that there were rodents in the unit 0082/0083 since I caught one in unit 0082 and I could hear them running around in the units next to mine. Photos below show rodent urine, feces, and property that was chewed up and destroyed due to a lack of effort from the merchant Public Storage. 16. The financial impact to me that day was being forced to rent a moving van from U-Haul A DAY BEFORE Christmas eve, a day before flying out for the holidays, fuel and move into a storage unit that would cost me monthly more money.

I have a storage unit in Secure Storage in Waukegan, Fountain Square. I initially had issues with…read moreprior owner due to neglect on considering my concerns of the condition of my unit. The roof was caving in and particles kept falling on my items, mold was atrocious. Obviously, if I store it, it is important to me. However, not to them. The mice were also entering and eating any bags or boxes. It was very upsetting. Thank goodness for new owners. I was going to move the next hike in price when I decided to voice my concerns with new owner. Right away, Pricilla, property manager reached out and immediately moved me to a better, clean and close by unit. As difficult as it is to move, I immediately started to move before my belongings completely got destroyed. This new owner is awesome. Really know what customer service is. Comforting because customer service has long been gone and non-existent. Thank you, Priscilla. I was definitely on my way out to a new storage facility, however, having heard my concerns definitely made me stay here. Would definitely recommend, now.

Amy was so helpful with every issue we had, even when it was busy! Very thoughtful and kind!read more

Easy in and out. They have moving platforms to transport your items to your storage space. Elevator…read moreaccess is easy. Prices are very competitive. Very simple sign up. Email communications are quick and easy to follow. Website information is straight forward. After a month I have no complaints I am not in a heated space.

Be advised- I rented a unit with them and just a few short months later they almost doubled my unit…read moreprice. Now I'm stuck paying this much more expensive rate or have to move all my items out after just moving in. Quite scammy.

Everything is inside so nothing gets stuck in the elements when loading or unloading Very clean…read moreand staffed by some really nice and knowledgeable people.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 1255 S Naper Blvd is no exception. Our Naperville storage facility offers a large selection of unit sizes with convenient options like climate control and drive-up access. Located near 75th St and Naper Blvd, we're trusted by neighbors in Downtown Naperville, Woodbridge, Bolingbrook, Darien, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

I was hesitant to store my possessions in a storage unit but it was so easy. You can come and go…read moremost hours of the day with your code, it's to get in and out quickly, they're nice, I love it -Lydia

I've rented here (for far too much longer than I should have), but I will say that their prices…read morewhere fair and their customer service was spot on. I've never had an issue.