To whom it may concern, On January 18th and 19th I placed orders in which I'd selected items from the deli that I paid for but didn't receive. I've also received botched orders. I've try to reach them by phone several times, to no avail. When I've called before 1pm, and asked for Tony, my call was put on hold briefly and then disconnected. I even sent an email to their corporate office, but have not heard back from them either. As a long time customer and someone who has benefited from them greatly over the years, I am really baffled at this version of customer service which seems to be only a disservice after all. I am so very sorry that it has come to this. Maybe somebody in a position of authority will see this lonely email and helped rectify the problem. I truly hope so!! Very truly yours, Lisa K read more

So we recently heard about the new ownership & we decided to give this place another shot. & OMG the changes are amazing. They remodled the counter which looks so nice! They brought in soooo much more liquor, bourben, beer, craft beer, slush beer! Dont get me started with the deli food. They got new meat although its the same menu they make the sandwhiches more stacked and its just really flavorful now. I spoke to the owner and they said there would be a lot more remodeling being done & that they added a phone so you can txt your orders then come pick it up so you arent waiting around for your food wasting time during your lunch break. You guys got me hooked all over again. Esspecialy Tony he is a gem! -Noa from Monday night read more

Store 2 Door - a wide selection of beverages - Grocery Near Me - Burbank, California

I wish I could give a 4.5 but since I'm stuck with whole stars, here we go. My husband and I ordered their breakfast burritos without meat. They were made fast, served hot, and super tasty! They're very simple - eggs, cheese and potato - but can be wrapped in a tomato or spinach wrap. We opted for spinach and it didn't disappoint! A very reasonable price point and a generous amount of food. It's served with a miniature tub of salsa. I've also had the breakfast bagel sandwich here and it was awesome, too. They have a variety of deli sandwiches, loaded baked potatoes, salads and the usual convenience store additions. I only deducted because no one here was wearing a mask, despite the city ordinance to do so. The back door was also open while one employee smoked, so the store reeked of cigarettes, which was unappealing. I didn't talk to the staff long but they seemed congenial. It'a really close to the Burbank airport so I'd recommend this place to anyone needed a breakfast on the go or a meal when they land. read more

$16 tuna melt consists of microwaved bread and cheese, an opened can of tuna tossed in it.... So disgusting, I'm dry heaving from the smell.

Best turkey sandwich, hands down! Haven't gone in for much else, but the sandwiches are fantastic!

I ordered an Alaskan salmon Cesar Salad and when I got my order, I got a salmon salad with balsamic vinaigrette. When I called and spoke to the owner, he told me "Well our salmon Cesar salad comes with balsamic vinaigrette" this is the most idiotic answer I've hear from a restaurant owner! Even under Atlantic Salmon Cesar salad it says "CESAR SALAD with Salmon" For him to tell me their Cesar salad comes with balsamic means this guy does not know what a Cesar salad is. Either Google cesar salad so you know how to make a real cesar salad or change your description to cesar salad made with balsamic vinaigrette (which would never be ordered) this dud was rude, NO ONE ORDER FROM THIS PLACE!!! read more

Store 2 Door - Their Alaskan salmon Cesar salad... no cesar dressing... comes with balsamic vinaigrette... wtf?!?! - Grocery Near Me - Burbank, California

I used to love ordering from this place and enjoyed their baked goods, but sadly got disappointed when I found MOLD on my slice of chocolate mouse cake. I ordered a chocolate mouse cake and had it delivered to my home, and like always the service took less than 30 minutes, so I was very excited to have my treat. When I had opened the box my cake came in, I was shocked to see MOLD on my slice of cake! The cake was upright and there was a very visible piece of MOLD and webbing on top that is nearly impossible to miss! I immediately called the place and made a complaint and the person on the phone was very monotone, it didn't even seem like a big deal to her. She said that she will send the delivery guy back and pick up the cake, but didn't offer any type of refund or apology. Shortly after the phone call, the delivery guy came and asked to see the cake. I showed him the MOLD and all he gave me was a simple "sorry for the inconvenience" and gave me my money back. It didn't seem like a very big deal to these workers that there was MOLD and webbing on the cake and acted as if it was only a slight inconvenience. I'm wondering how long this cake was left out and under what conditions, and how was it even possible to miss it. Considering that we are in COVID times, I am wondering how well they practice safety precautions. read more

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The guy charged me $20 for a breakfast burrito. They covered the prices on the menu board so they can rip off you like that. Get your breakfast a few yards down at Little Nelly or Porto's. read more

Most disrespectful burrito I have ever received (see pics attached ) I thought when you ordered burritos with vegetables they are supposed to be mixed together and at least warm when you receive it. Looks like they chopped a bunch of vegetables together and threw it into the tortilla and then added the egg on the side. Will never order from them again their review on the burrito on eat24 is pretty bad also. read more

Store 2 Door - Horrible burrito. Veggies were supposed to be cooked with egg. Instead we're cold. - Grocery Near Me - Burbank, California

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So my family decided to order breakfast this morning through Eat24. Our delivery was a little over twenty minutes late and when we called to inquire there was no apology what so ever. The delivery arrived with still no apology for the wait. The food : The mashed potatoes were good but bland. The salsa that came with my burrito, at least I think it was supposed to be salsa. It was flavorless as if it was plain tomato sauce. My burrito was good though. I ordered the spicy works burrito and even though it wasn't really spicy I enjoyed it. read more

It's been a SUPER busy week for me. I got home from work today and saw I had half a bottle of wine left. I figured that would be good, so I walked to Poquito Mas to get some food to take home. As I'm relaxing, eating and drinking, I realize that 1/2 bottle isn't going to be enough. Lol. There is a liquor store about 3 blocks away, but I'm tired and hot, and I don't want to walk again. #FirstWorldProblems. So I go to Store 2 Door (I don't do postmates for a number of reasons) and order 2 bottles of Pinot Grigio for delivery. Note: if you order booze, you need to go to their website which is linked here. Just under 20 minutes later, they are here! Yay! Lovely person who made the delivery. This is a small business, so an extra plus in my book! I will DEFINITELY be ordering from them again! Especially with football season coming up! read more

Great food, delivered so rapidly you'd think they used a Star Trek transporter. The delivery people are always so sweet! Do not hesitate to get one of their delicious turkey sandwiches, especially if they have whole grain baguettes available. They really pay attention to what you order and how you like it. read more

Pro: Got food around 30 minutes after order; no minimum amount to order (although you do pay for it with delivery fees, but hey, that's the price of staying on the couch) Con: Breakfast burrito (egg, cheese, ham) was extremely gross. DO NOT RECOMMEND. Very low quality ingredients; I threw out most of the burrito. I'd maybe try again with another item, but would look elsewhere first. Or try to plan ahead more hah! read more

I have lived in North Hollywood 20 years I have depended on STORE2DOOR many late nights, early days holidays breakfast lotto tix steaks mexican coke you name it they got it . And DELI SANDWICHES!! And there FRUIT SALAD is my favorite for 10 years When I moved they still deliver to me . Family owned Dad does deli read more

What can one say, but YAY! I recently discovered this place while looking for a good salad to go pick up. Well. Not only do they have great salads, but they deliver! It was a hot Sunday afternoon by the pool and I did not want to cook. After searching around I stumbled upon this "delivery" place, kinda like Pink Dot, and was weary, but more lazy. Me and Hubby ordered a Mile High Club Sandwich and a Cobb Salad... a bottle of Jack and a bottle of wine as well :-D They said 30 minutes, but got here in 20! Both the Club and Cobb were waaay beyond any expectations. Really. The Cobb - $7.49 - Better than Jerry's Deli and 1/2 the price! Tons of real Blue Cheese, almost too much bacon, if there is such a thing, the deli turkey was moist and tasted freshly sliced, a whole hard broiled egg and fresh tomatoes. Oh, and the greens were a nice spring mix. We has ranch dressing. It was great, hugged the food and not watery at all. Yum. The Mile High Club Sammy - $7.49 - Foot long and delish. Fresh baked bread, not too hard, thick or chewy. Filled with fresh deli meats, again with the BACON, perfect amount of dressing, tomatoes and lettuce. Yum. We had originally ordered the salad for me and sandwich for him, but the sammy looked too good, and too big, so we shared it. We were both full! Had to save the salad for later..... again, shared... and full. That's about it. Good food, better than most sit down places for a salad and Club. Great service and EASY. A note to the owners: Great job! Please don't change a thing. Love your business model as well as your execution. (Right word?) Your care shines through. Oh! and I have pictures!!!! read more

Store 2 Door - Mile High Club - What's left.. $7.49 - Grocery Near Me - Burbank, California

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I ordered food through the iPhone app: GrubHub! The delivery gentleman showed up before the ETA given by GrubHub, the food was hot, and the service could not have been friendlier! The actual store is just down the street! YES, how incredibly lazy of me, I know. However after a week of working hard, it was time to do something nice for ME. Comfort food! 1) For tonight: Chicken noodle Soup! 2) Hot Dog Sandwich: for lunch mañana! Oh yeah, and Funyuns... 3) NY bagel sandwich (salmon, red onion rings, cream cheese and capers): for tomorrow's breakfast! -- I think they have a different name for it, but you get the idea... 4) an 8 oz container of garbanzo beans to use with a recently discovered recipe! Guess WHAT? For this particular place, you are able to pay via PAYPAL! Hooray! read more

Store 2 Door - Hot Dog Sandwich :) - Grocery Near Me - Burbank, California

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When my boss said "you have to go to that liquor store off of Screenland to get a salad", I was like uh no..food from a liquor store,thats not EVEN happening..So she just went and got it for me one day..1/2 of a Cobb salad with Dark greens and spinach on the bottom, then big cheddar cheese slices, tomato, sliced egg, the crispiest best bacon (and i don't even like bacon), a half avocado and deli turkey meat topped off with a side of ranch dressing-i barely even got to the actual salad on bottom for all the stuff on top! Seriously, you cant beat that and for the price. My boyfriend got the green veggie salad the other day and it was huge also-he couldn't even finish it..which is unlike him. They also have wraps, breakfast burritos, sandwiches, fruit trays, cookies and really a whole menu of stuff. This place is a liquor store but they have everything that a convenience/drug store would have too like toothpaste, sodas, band-aids etc..and get this - they deliver! Ahh my new favorite salad lunch take-out place ;) Yay! I tried the turkey sub and it was decent, nothing spectacular. Just your basic lettuce, tomato, meat and mustard spread but they did load it with about an inch of deli turkey meat. read more

Store 2 Door - Half of a Cobb Salad - Grocery Near Me - Burbank, California

Had a large order my husband placed honestly this place is great for the late and I'm desperate and hungry late at night no other option they serve rotten spoiled food and it's quite upsetting ! Especially because our orders are always pretty large and over $50 you should not send rotten rancid minestrone to you're customers not ok!! Also the tuna is pretty dry and gross beware!! Middle eastern seasoned food aka Israeli spices it's a no go for me I prefer my American style minestrone- the rotten veggies and soup... I can't even complain because they look like the types who'll spit in you're food Ps better vibes for you're clients the guy who picks up the phone (Israeli or Armenian dude so not welcoming and his mom who prepares the food never smiles at customers you won't last long in Buisness this way!! read more

These dudes suck. I asked if they have Everclear and they looked at me like I was crazy. "Don't know what that is", head shaking around all hostile. I get you don't have it, but you're a liquor store, you know what it is. read more

Damn. This place used to be my 1st choice back in the day I don't know what happened. Sandwiches used to be A1 now they are just a pile of Sh!z. Employees don't know what they are doing. It took the a cool 10 mins for them to realize we are trying to order something. Then we asked them to take out the insides of the bread out and they didn't. My cousin order a Pastrami sandwich and when he took the first bite he threw up. We opened up the sandwich and the meat looked like it was a month old. I will be reporting this place to the food inspector. NOBODY ORDER FROM HERE. Unless you would like to get food poisoning I recommend going to another place. read more

Since giving this restaurant and Maddy (manager) a 1 Star review on 01/03/21, this business has created a service area map on their Yelp page to reflect they only service the "Burbank Area." However, their website still shows my address is within their service range. read more

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I'm not sure where to start with this review. Been a customer for years and they recently changed management, which is cool because the inside of the place was outdated, but this is where the good part ends. I went in during my work break to grab a sandwich from the deli when I realized some things aren't right, employees were smoking inside the store those vape things, they were joking and laughing in some other language. Seemed like a very unprofessional workplace. I ordered my sandwich when some lady there who wasn't even wearing protective gear like a mask, hair net, or gloves starts making it. I should have ran out then and there, but I had already paid for the sandwich. The worst part is when I started to eat, I realized that there was mold on the bread, so I had to trash the entire thing. Very shameful experience. Would not recommend. read more

I have been coming here for the past 10 years, but the recent changes made under the new ownership has really made all the difference! The store looks brighter and better with their more open layout and new countertop! The customer service is wayyyyy better than before! The Deli menu stayed the same and you can still expect the same quality of food, which I was very happy about! I am very excited to try out their new "texting" telephone number, which will allow me to text my order instead of calling. I think that's genius! So give the store a try!!! Can't beat the convenience! read more

I love Store2Door - thank goodness for the service they provide. They have really come through for me when I couldn't get out to buy some necessities. Also they are so nice, friendly and just plain great! Try the egg sausage sandwich - yummy! read more

Terrible place!!!!!! Bad food service and attitude. Don't shop here. Management is rude and not wanting. To help.

Driver was very nice. He also wore gloves and a mask. One of the best Cobb salads in the neighborhood. There were two items missing from my order. Requested the amount to be added to driver's tip (refund couldn't be processed right away). Grapes were brownish. I was charged delivery fee for a $176 order. So I requested a refund by email. 3 days later I called the store. The person that answered said 'It's not automatic. You have to apply coupon code.' read more

Great service. They delivered quickly and had many items we would have normally purchased from a larger chain. Very courteous too. Definitely going to shop with them again. read more

When you don't want to leave the house/apt & need some beer & food to hunker down, you call Store 2 Door. Fast delivery within the hour. You don't have to schedule a 4 hour block of time in the next 2 days like other grocery delivery apps. They carry a couple Golden Road Beers as well. read more

Do not order their deli food. It is not made of food. The "mashed potatoes" are made with a powder, NOT real potatoes. So gross. They also completely ignored my special requests, which is a real problem if you have allergies! Bananas and mangos were extremely green, not ripe, nowhere near ready to eat. They never did get ripe. They just went from green and hard straight to rotten. If you like to fill your face hole with chips and soda and crap like that, then this place is probably great for you. But if you like actual food, avoid this place at all costs. read more

This place has the best food and they deliver everything from cough syrup to cereal, booze to tampons! lol They deliver it super fast too! But seriously the food is great, lots of meat in the sandwiches and amazing greens in the salads. My faves are the turkey avocado on wheat, italian on wheat, breakfast burrito, croissant sandwich with bacon and the pizza bagel! It tastes like the pizza bagels i would get in elementary. lol Sooo yummy! Cobb salad is great and the fruit bowl is soooo fresh and delicious! Give it a try, they are open late until 2am and they also have another location in Van Nuys. read more

I'm new to the area and have used them several times. I love the convenience but the customer service is awful. Armand has promised to rectify wrong orders but when the time comes to do so he doesn't remember. This is a great service but they cheat you out of promised orders which you already paid for items. The owner should really know what he's doing. Please please honor money already paid!!! Sergi!!! Please pay attention!!! read more

This review is about the turkey sandwich this place has the nerve to pass off as food for humans. this was overwhelmingly gross. this sandwich had more mayo on it than i have in my house. this sandwich was awful. my stomach hurts now. i can't try the potato salad now. my stomach is aching from all the mayo. im afraid to touch the potato salad, honestly. ive had subway sandwiches better than that blob of mayo, bread, lettuce mixture situation. i actually like mayo, usually its ok. but this sandwich made me feel as if the bread was injected with mayo. i was so hungry i tried to eat as much as i could and now my stomach hates me for it. im not sure if there are really people in this world that like their sandwiches with that much mayo, but this place is still open, so im guessing, yes? clearly im surrounded by people who hate themselves. im going to be smelling mayo in my sleep, im sure of it. im never eating here again ever. if this sandwich was free, it would be over valued by $50.00. although, there is no way id eat this sandwich if i was paid 50 bucks to take a loss like that. i feel like im going to vomit. i am very disappointed. this has been my biggest eat24 fail, by far. i wish i had more hands. 1 thumbs down puts this sandwich in a light that its not good enough to peek at. im so very hungry still. thanks for ruining my night guys. read more

Anything that makes life simpler, I'm a big fan of. When I first discovered Pink Dot I thought that life couldn't get much sweeter than that. Then I realized that while insanely convenient, their food leaned more heavily to the crappy than delicious end of the spectrum. (the pizza there is horrendous) But my fault really. Why order pizza from a grocery store when there are countless other places to call. Now that I reside on the opposite side of the hill, I realize the the laziness gods have smiled upon me once again, but this time with a seemingly 2.0 version that factored out some of the Pink Dot weaknesses. I give you Store 2 Door. Same schtick. Whatever you need (for the most part) groceries, delicious cold cuts and cheeses, all varieties of booze (hoo-ray) and some pretty good meals, ranging from sandwiches (awesome BLTs w/cheddar), soups, great salads, and breakfast stuffs. Just about every thing I've ordered has been satisfying and on par with a decent delivery restaurant. Also, they've always been spot on with the delivery time. When they've told me 30 minutes, they mean it. If they're busy and tell me 40 minutes, that's when I expect them. Only caveat, and that goes for all businesses of this nature, is you'll be spending more cash. But on more than one occasion when we've had people over and been running low on the sauce, they've kept the party rolling without anyone getting behind the wheel. And that is always worth the extra expense. Give them a try, if you haven't. Try the BLT or a breakfast burrito. (decent salsa, believe it or not) And let me know what you think. read more

Waited an hour and a half. First they said they waited for ten minutes, when I communicated via Eat24; when I called myself, they changed that story to waiting 30 minutes. I was in my living room the entire time, no one came to my door. Nope nope nope. Maybe the food is awesome, maybe it's horrible, who knows, but I won't be giving this place another chance. read more

So this is like the 4th lie from this company. I was supposed to have a credit and was told there's no credit whatsoever from the guy Steve who's working tonight, who says he is the manager. So they've got a bunch of people calling themselves managers and nobody taking care of any customers. He said he was aware of my last review but only offered to wave the delivery. So apparently the owners don't trust their employees to do good customer service or maybe they just want to screw the customers. Who needs return customers, right. Especially a first time customer. Wouldn't you want to make them happy instead of have every employee lie to them. Nice business model. I suggest using any other delivery app like doordash or playmates. read more

----------------------- EDIT: (1/25/2018) I have used store2door an embarrassing amount of times since I posted this original review. I do a lot of outdoor work (machining/powdercoating) on my days off and I simply cannot disrupt my workflow by making food. Sometimes all I want is a sandwich and a beer, and this is the krux of what makes this company my go-to on those days. Their website has improved vastly and I'm thankful that my criticism wasn't met with base insecurity, but rather, a constructive improvement. If you appreciate store2door for what it IS rather than what you think it should be - you'll be happy. ----------------------- Honestly, I was happy with them up until the 4th order. I think that their website must be having problems - but regardless of where the problem IS when I called about a missing item in the order, they took zero responsibility and claimed that the error was completely mine and it was their FIRST time hearing about it. Maybe if the staff would read some of the comments here, they would considering doing some due diligence in their logistical process. Here's the thing, I've used the exact same coupon code ("IFT" free turkey sandwich with an order over $30) on a previous order and entered it with the exact method (meaning I simply added the coupon code at the end and the item appeared in my cart). The guy on the phone (who I will not call out because I understand what a customer service job is like) claimed that I was supposed to add the item first, and THEN add the coupon code after. Btw my order number is # 83184 if you want to check it out yourself. I was then told that there was nothing that could be done about it because all of their drivers were "busy". Fine. I'm not the type of person to call and "bitch" just for the sake of letting off steam. I was just hoping that they would give me the benefit of the doubt in the effort to retain a customer. Without embellishment, their delivery guys are regular working class people like myself and I always tip them out at least 20%. They aren't shitty teenagers but more like middle-aged dads who are trying to get by and I respect that - so I don't want to jeopardize their ability to make money. I'm not putting down a 1 star review because I don't want other to simply dismiss what I have to say. Credit is given where credit is due - but simply denying all responsibility instead of considering the fact that there may be technical issues is sort of a crappy way to deal with any problem. Yes, I will use the again. I hope they see this remark and genuinely consider what I have said. Spend some time/money on modernizing your website. This is 2016. read more

Just ordered a basic breakfast order, paid for with my Amex. Delivery guy comes and states he can't release the food unless he sees the actual card and takes an impression. I told him new card is on it's way (it was lost)and show him the receipt FROM store 2 door PAID on Apple Wallet. Says its not good enough and tried to leave with the food! Had to get on the phone with a manager, use a new card and finally got my food, which is now cold and soggy. They should have stated a card would need to be presented at delivery beforehand, or better yet update their system from the 1990's and have an online payment system that doesn't require scratching a card onto a piece of dead tree. Terrible system, terrible customer service, and antiquated system of doing business. Will not be ordering from them again. read more

I love the salads, my fav is the Cobb salad - I order for work - enough for two days lunch beautiful!!!!!

Rude person answering the phone on Thursday nights! It's convenient to order from them because they deliver and they have a lot of items in stock, but it's best to order online and not have to deal with rude people on the phone. When you call they make you feel as if your business is an inconvenience to them and clearly taking them away from whatever they're doing! Good luck... Don't call - Order online!!! read more

If I could give it less I would let me start by saying I've ordered from this place so many times and it's been fine never a problem but today the driver was late I opened my stuff to find my candy bar that had been charged as a king size which is what I wanted was just a normal one and cherry on top of it all the raspberry cheese has four green moldy spots I'm an honest person so when I called about it he guy who answered was nice but I won't be ordering from this place and shouldn't have even tipped the driver a penny read more

Store 2 Door - Below is my receipt and what was wrong with my order in my previous review - Grocery Near Me - Burbank, California

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