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    StorageMart

    5.0 (1 review)
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    Updated over 3 months ago

    Services - StorageMart

    Vehicle storage

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    5 years ago

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    Samantha L.

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    U-Haul

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    Staff tried to charge me for fuel and related surcharges (over $100) because the person who…read moreinspected the truck upon return couldn't be bothered to do their job properly. After complaining they double checked and then adjusted my invoice to remove the unnecessary charges. There was no apology for the mistake and the staff working seemed to not care that they'd made a mistake. If you rent from this location make sure to stay and get a paper receipt so you can double check that they aren't trying to over-bill you. Staff also admitted that they don't actually put any gas in the trucks when they're returned so their fuel fee and surcharges are basically just them charging you money for nothing if you let them get away with it. Vehicle was fine but the return experience wasn't a customer friendly experience.

    You can not trust this uhaul location Second time I used…read more used them First time very disorganized. Despite confirming three times. Price more expensive than expected. $130 for one day the advertising is not accurate. Misleading. It reads $19.95 plus mileage. You don't expect it to be well over $100 the second time the phone reservation was a waste of time Truck not functioning well or properly serviced Display area for mileage shows error messages. Tires not working How can they estimate my mileage if you can't read the screen Charged me 150 kilometres even. Estimate?? It is usually an uneven number No one to take truck back. I had it just over four hours. Local areas $220+++ The $19.95 truck rental was charged $109 or $119. They have my visa. Shane in them. Worst experience I will be calling the head office of the President.

    Best Way To Move - North York Moving company

    Best Way To Move

    (13 reviews)

    I only have good things to say about Best Way To Move. From my first call to pick up to drop-off of…read moremy items, I received excellent service at great price. The team from the company were polite, helpful, prompt and efficient. Michael A.

    I saw the reviews left here and also received many positive reviews from family members that had…read moreused this company previously. I therefore felt no hesitation in using these movers. That was a mistake. The movers showed up on time but it was quickly clear that their punctual arrival was going to be the highlight of the day. One of the movers was perfectly fine but the mover who made this into a shitshow was beyond incompetent. Here are just some of the obnoxious things he did. - Repeatedly asked me if I spoke Hebrew (I do and was not offended by the question but to hear it 6 or 7 times was a bit much) - Repeatedly asked my girlfriend if she was Moroccan (she is not) - Tried to prop open doors with a quarter on multiple occasions (this did not work on any of the occasions) - Dropped a box on his foot because of his carelessness - Insisted on showing me the Donald Duck impersonator he hired for his daughter's birthday (I have no idea why) In addition, the move was incredibly slow. I spoke to the owner of the company - Serge - at the end of the move and he told me it was because one of the two buildings from which we moved had very long hallways and two elevators. I agree that this made things more difficult but the move could still have easily been completed more quickly had we had two competent movers who spent a few minutes planning things out and showed just a little bit of urgency during the move. Finally, they did not have basic proper equipment including something to hold open door (they spent 5 minutes at each building breaking up pieces of cardboard) and enough shrink wrap to cover two mattresses. I'm sure that, based on what I heard about them previously, this company is perfectly competent on a good day but our move was not that day and I wouldn't risk your move either. RESPONSE TO JOSEPH While I appreciate that Joseph took the time to respond to my review, the response completely misses the point. It is true that nothing was damaged and that movers need to pace themselves. It is certainly not true that no expense was incurred. Despite the challenges associated with the elevator and hallway in one of the buildings, there is no question that this move could have been completed in 6 or 7 hours. I've moved apartments many times. I know how fast good movers can typically get stuff out of and into an apartment. These guys were moving at a glacial pace by comparison, leading to an inflated bill. Joseph mentions that Serge (the guy managing the move) rounded the number of hours down from 9.5 to 9. This is true but in no way did it bring the bill to anything remotely reflective of the number of hours that should have been worked. UPDATE Without any prompting on my part, Serge reached out to me on June 11 over text and offered a $200 refund. I appreciate the gesture and think that it speaks well of the company that they made the offer without any prior commitment on my part to update this review. As such, I've changed it from two to three stars.

    StorageMart - selfstorage - Updated May 2026

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