Best Self Storage and U-Haul rental around! Great location, very clean and well maintained, great…read moresecurity, and amazing staff. Kris and Ruth are always very friendly and helpful. Would highly recommend!

We've been with all storage. I want to say almost 3 years now maybe a little longer I know Debbie…read morerecently lost her husband, but the place never looked better. She's definitely got hands-on and keeps the units looking amazing. Every time we go in there she has a big smile on her face and she just makes us feel like we've known her forever. Where can you go to a storage business where the Manager really makes you feel comfortable? , There we know our stuff is safe and clean. We don't ever have to worry about the items in our unit getting stolen or broken into. The grounds are always clean! There's times where we have forgotten to lock our unit and Debbie will make a phone call to me and let me know that I need to come back and lock the unit. She looks out for us. We really really appreciate her. There's times where she's actually driven her little cart over and chatted with us and makes us smile because she always has something funny to say. I feel like we have made a good friend in Debbie and I know that if she wasn't there, we would be looking for another storage unit. It's amazing how one person can make all the difference. With all that being said, it's pretty obvious we love her to death and you're very lucky to have someone like that working for you!

Great having the courtesy and attention to detail offered by the team at Ace Self Storage on Lamb…read moreBlvd in Las Vegas. They always have the place very clean and Accessible....and their professional, positive energy is a pleasure every time. Thanks to Sue , Beth & Darryl for the Great Work over the years !!! Kyle Turpin Sr.

I have rented a storage unit from Ace for over a year and I couldn't be happier with the service or…read morecost. Last year during a microburst storm, they called me while it was still raining to say they noticed water pooling in some areas; wanted to let us know in case we wanted to check our unit. We went right over and everything safe and dry. All the staff were working hard to clear puddles. Beth and the other lady who works in the office are unfailingly professional, and courteous. I should return the courtesy by learning her name! Thank you for your excellent customer service & security measures.

The staff is extremely nice and so helpful. My daughter is a UNLV student so the storage facility…read moreoffers a student discount with ID. For the space she needed to store her stuff for the summer, it was perfect.

This storage facility is the best ! I have been renting this space for almost 5 years and I…read morecontinually have a great experience. The area where this facility is located isn't the best but you would never know it. Upon entering when your passcode is entered at the entrance it automatically lets your personal alarm know that when the unit is opened it is YOU opening it and not someone else. Also there is a manager in site with security cameras in every location. Did I mention the staff and the cleanliness this place has? Well the staff are just so nice and helpful with carts available upon request to help load ur things. Also the units are climate controlled . This is great especially during the summer when temperatures far exceed the 100s in summer. I just would like to say thank you Storage One. You guys are awesome!

Always great service here from Diane & Ron ( on site…read moremanagers)Have rented short term & long term. Currently I have my RV stored. I am very comfortable with their care & security. Value is good & I am a customer because they treat us well & appreciate the extra care they provide us Highly recommend if you need storage in Las Vegas@ a central location!

I've had my things here at Stor-it Mini for over 7 years! Yes, 7 years. If you're looking for a…read moregreat, reliable & super genuine storage company, this is the place ! Their spaces are affordable & clean. Also, they're safe. I've never had any issues with them & Diane (Manager) is literally THE BEST! She'll always go ABOVE & beyond to help. Sadly, I've grown up (LOL) & I have a bigger house now to Store my belongings. I only wanted to write this review to tell DIANE & THE ENTIRE STOR- IT MINI STAFF THANK YOU FOR STORING & PROTECTING MY BELONGINGS.

This young lady at the counter is great knowledgeable and fast great work good pricesread more

Update on 9/17/2020…read more Brian, It's not about a new policy related to Covid-19. The website says "Long-term Discount" and the manager knew nothing about it, including the fact that it is on the website. He ever said that he worked for this company for a few years but was never aware of it.

Zippy Shell is the best because of its amazing staff. Its support and customer service is by far…read morethe best I have experienced in the moving business in the last 10+ years. Their Customer Care and Delivery Teams were fantastic, including Aaron (who picked up my Zippy Shell container at the destination). I have moved items from the West Coast to East Coast and back several times over the years. It is not easy moving a lot of items over a long distance without paying an arm and a leg or losing/breaking things. Zippy Shell gave me confidence that my belongings would arrive without issue (and it did). I initially signed a contract with a full, comprehensive moving service, but after hours wasted on multiple phone calls/no-shows, I ended up cancelling the service due to lack of reliability and trustworthiness from their staff. In contrast, the Zippy Shell agent on the phone worked to make the service perfect for what were important to me: budget and reliability. I wish I could remember the name of the first person that helped me at Zippy Shell in the Customer Care team. He was fantastic and gave me the confidence to go sign the agreement that day even though it was not the cheapest quote I had received. There are always little hiccups (e.g. the Zippy Shell and Pack Rat systems don't seem to play nice), but Zippy Shell has been fantastic overall! Most importantly, I felt assured my belongings would safely arrive. They will be my first call in the future.

On May 9, 2024, I reached out to Zippy-Shell, dba Pack-Rat ("Pack-Rat"), and spoke to company…read moreemployee, Ray Gudeman. He emailed me a generic price page for local moves, then directed me to Forrest Maynard, Long Distance Sales manager for Pack-Rat, out of the North Carolina headquarters. My request was for a move from Henderson, NV to Marcola, OR. At the behest of Mr. Maynard, I completed a reservation form and locked in the price of $11,248.00, to which we had agreed verbally. On May 20, 2024, Mr. Maynard offered me a senior discount, lowering the price to $10,750, which I accepted. He also advised me that my move would require only 4 containers. Within a day or two Pack-Rat sent at local "expert" to my home to do a walkthrough to determine if 4 units were enough. The expert's walkthrough was, in my opinion, very thorough, and included view of some large items, e.g., 7' work bench, patio furniture, 6' x 36' dog run, three 50-gallon water barrels, and three horse watering troughs. From the walk-thru it was determined that a 5th container would be required and that the new price would be $13,680 (this was later adjusted to $12,500, given that we chose to move to a destination which shorted the haul by several hundred miles). Mr. Maynard advised me via email that we would be packed up on January 17, 2025, and that we would be furnished with unlimited moving blankets and given 1-month free storage in Boise, ID, our destination city. No other changes were discussed nor were any other changes brought to our knowledge. My husband and I were shocked on the January 17th moving day to learn that Pack-Rat then determined that it would not only take 3 more containers to move us, but that we would have to pay for those containers as well. To our added surprise, not only did Pack Rat not move the contents of the dog run (we moved it), the workbench, the water barrels, and the horse tanks, but their actions demonstrated that the so called "expert" walk-through was without credibility, given that ultimately the company required the use of even more containers. Clearly, the original estimate, as well as the walk-through, were little more than a guess or a low-ball. Then, once our items arrived at their storage location in Boise, Pack-Rat refused to release those items to us until we paid the full balance they claimed was owing, bringing our total outlay to $20,100. In order to get access to these items, I had to pay Pack-Rat the final balance. Notwithstanding promises made to the contrary by Mr. Maynard and company agents, Pack-Rat committed other offenses as well. By way of example, and not of limitation: a) the company attempted to bill us for fuel charges, stair charges at the new residence, blanket charges, and various supply charges; b) they refused to repair or reimburse us for a cracked-in-half oak kitchen table, broken floor lamp, smashed collectable mugs, a hole kicked through the back of a hardwood bookcase, and c) they managed to lose a number of valuable items. My attempts to communicate with personnel of Zippy-Shell/Pack-Rat were not only incredibly disappointing but became increasingly frustrating to the point of maddening. I was treated with disrespect and passed from one person to another, none of which brought to me the satisfaction I sought, so desperately needed, and deserved. Management personnels' smug denials with regard to their failure to adhere to the agreed upon pricing and services, their condescending treatment of me, and their dishonest act of holding our goods hostage, not only speaks to Pack-Rat's total lack of credibility, but it smacks of what I have concluded, was dishonest intent from the start. Based on my experience, the buyer would do well to pass on what is, in my opinion, a classless organization, as it will likely result in the buyer's peril.

They often raise their prices. I wish I had read the reviews prior to getting a unit here.read more

Exceptional Service Experience at Storage One…read more I recently had the pleasure of experiencing outstanding service at Storage One, and I am compelled to share my positive feedback regarding the exceptional assistance I received from one of their employees and I am delighted to share my positive experience with this storage facility. The location of Storage One is incredibly convenient. The facility is easily accessible, making it a breeze to get in and out. Whether I needed to drop off items or retrieve them, the proximity and accessibility of Storage One played a significant role in enhancing the overall convenience of my storage experience. Security is a top priority for me when it comes to storing my belongings, and Storage One exceeded my expectations in this regard. The facility is equipped with security measures that provided me with peace of mind. The well-lit premises, surveillance cameras, and secure access control system all contributed to creating a safe environment for my stored items. Knowing that my belongings were in a secure facility added an extra layer of confidence to my storage decision. The convenience of access was another standout feature of my experience with Storage One. The facility offers flexible access hours, allowing me to retrieve or store items at a time that suited my schedule. This flexibility made the entire process exceptionally convenient and accommodated my evolving storage needs seamlessly. From the moment I walked into the facility, I was greeted with a warm and friendly welcome. However, one individual truly stood out in terms of their dedication, professionalism, and customer-centric approach. I had the pleasure of working closely with Sue Chavez, and their commitment to ensuring a seamless and stress-free experience was truly commendable. Sue went above and beyond in addressing all of my inquiries and concerns. They demonstrated an impressive knowledge of the facility's offerings and provided valuable insights to help me choose the most suitable storage solution for my needs. What impressed me the most was their genuine interest in ensuring that I felt confident and satisfied with my decision. In addition to their expertise, Sue exhibited excellent communication skills. They explained the rental process in a clear and concise manner, leaving no room for ambiguity. This level of transparency and clarity instilled a sense of trust and reassurance, making the entire process remarkably efficient. Furthermore, Sue showcased a high level of patience and professionalism when addressing my specific requirements. They took the time to understand my storage needs and offered tailored solutions that perfectly aligned with my preferences. Their attention to detail and commitment to customer satisfaction were evident throughout our interaction. I believe that exceptional service should be acknowledged and celebrated, and it is with great pleasure that I express my gratitude to Sue for their outstanding contributions. Their dedication to delivering an exceptional customer experience has undoubtedly left a lasting positive impression on me. In conclusion, my experience with Storage One, and particularly with Sue, surpassed my expectations. I wholeheartedly recommend Storage One to anyone seeking reliable and customer-focused storage solutions. Please extend my sincere appreciation to Suefor their exemplary service, which undoubtedly reflects positively on your organization.Storage One has proven to be an exceptional storage solution that combines accessibility, security, cleanliness, and convenient access. I highly recommend Storage One to anyone in need of a reliable and customer-oriented storage facility. My experience with Storage One has been nothing short of excellent, and I appreciate the peace of mind that comes with storing my belongings in such a well-managed and accessible facility. Thank you for providing such a high standard of service, and I look forward to continuing my positive relationship with Storage One.

First thing that really was a bother was facility is only open for 12 hours a day and 11 on…read moreweekends. From 6am-6pm m-f and 6am-5pm Sat-Sun. Really makes storing stuff and retrieving stuff inconvenient. I was willing to over look that. Next they have a policy that they enforce about entering and exiting the facilit. If you enter the facility you must use your authorization code. Understandable, now when you leave if you do not use your code they contact you and tell you that you have to use your code before exiting the prem or you will be fined for non compliance with their rules. Seriously, I received a couple of not do kind notices. This facility has issues and does not want to be placed in a position as to where they may have to do actual management duties. i paid my rent every month i was there on time. My bad i failed to read the part of the contract woth them that upon terminating rental agreement i must inform them 2-7 days before and that i will not receive any of my monthly payment back for days I no longer am using the unit. Even though the unit will be rerented out during the month I moved out of it in. That's them getting paid twice for the use of a single unit and that is illegal. If I do not get reimbursed for the days that I no longer occupy a unit I rented and they rent that unit out after I leave, then they are receiving double rent for that unit. To rent a unit to two separate individuals without their consent is against the law. No matter how m nicely it is written in the contract. This facility is ripping people off and so far is getting away with it because of the way their contract is written. The management is rude and lazy, they fall to inform you that they are raising your rent and they are illegally making a profit off the units. Rent here at your own risk, I can guarantee that you will not be happy with this storage facility.

Needed to change to a smaller unit and Courtney was excellent. She helped me no problem. Explained…read moreeverything and showed me everything I needed to know. Love this storage over anyone. The sweetest person ever.

THANK YOU!!!! What a clean and professional office. Ruthie and Hugo were prompt with the process…read moreand a smile. Rented a Penske truck and ended renting a storage unit as well. Customer service was 5 stars and they also have a complimentary coffee bar with snacks! Moving made super easy!

In and out in five minutes and the lady running this place is a gem. Thank you!…read more She also must have a CDL for that dumpy truck in the back