We hired 777 for a move across the country with some intermediate storing of our belongings.
Very professional sales process but be aware of a lot of liability exclusions. The price is very high, which they base upon high reliability and professional service. When it comes to signature, you will be rushed through a lot of electronic documents on an iPad. Take your time at this step and do not get rushed. Things to look at are (amongst others):
- an excessive number of liability exclusions
- your declared move in day becomes the first day of a 3 week window
- there is lots of implicit language that only hints at what is not being part of the contract without stating it - the company will refer to it and insist that they are in the right
Note, the quoted price of more than 24,000 got increased by additional 3,000 on the day before delivery as their truck couldn't get into our residential neighborhood.
During packing they marked basically all furniture as damaged to further reduce their liability. You will see this only when signing the bill of lading. Do not accept these markers without any evidence, e.g., detailed fotos, which are regularly not supplied. We had first breakages already during the packing process. Also take note of any remarks that say that furniture will not be reassembled. We had 2 beds marked as "IKEA, will not be reassembled". We do not have IKEA beds, only one desk, which was not marked as such ...
During delivery, there is no information on an ETA whatsoever, just the repetition of "you agreed to a 3 week time window" with your given date being its first day. There will be a call by the driver one day ahead of delivery. In our case this was when we learned about the additional 3,000 to be paid. Payment is due before they start unpacking, taking away all leverage that you may have.
Unpacking left a chaos, more than necessary. Boxes have been distributed randomly, reassembly happened only partly (note, of the furniture that did NOT have a marker "will not be reassembled"). Reasons given were "we do not do IKEA" and "we do not do shelves". Others were just not done, like a big garden umbrella. The team caused damage to our hardwood floor. Packaging was haphazardly dropped into the garage, on top of boxes and other belongings that still needed unpacking.
A week after, we still haven't found all of our belongings.
Before being done with the job (still some box sorting and reassembly needed), the team vanished. An immediate call to. Triple 7 went nowhere. "The team is already too far away. You need to submit a claim."
The claims process is organized in a way that you can submit exactly one claim. The wording is: "You can submit a claim". This makes it impossible to gradually identify problems or get urgent ones done fast (like the missing but paid for reassembly).
All in all, a totally unpleasant and expensive experience. This was not our first long distance move, actually our 5th one (add a few short distance/regional moves) - but by far the worst.
We are now well in the claims process. As stated in my earlier review, there has been considerable damage to our belongings, some damage to the hardwood floor and a number of things not being assembled.
The claims process, so far is more than unsatisfactory. 777 is consistently taking their time while putting time pressure on us. The person handling the process cannot be described differently as rude - of course, she says the same thing of us ...
It is our impression that the overall process is set up in a way that the customer is consistently put on the back foot and it is "my way or the highway", i.e., we feel like it is created to make it as hard as anyhow possible to claim something successfully.
I can only repeat my earlier assessment: If you are looking for a reliable partner for your interstate move, look somewhere else. read more
