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Infinity Custom Cabinets

5.0 (1 review)
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1 year ago

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Trusst Builder Group - Rust stain on sidewalk

Trusst Builder Group

(9 reviews)

Someone once told me that a builder is only as good as their worse subcontractor. Hence why I gave…read moreTrusst 2 stars. . I have been in my house for 3 years. Where do I start? I won't go into the awful experience with the sales guy. He soon after left the company. Good news for them. The only thing I found that went well (uneventful) was the design phase because I knew what I wanted. However, since it was my first home build, I didn't realize everything would be builder grade. After all, I had heard Trusst was such a good builder that I did expect junk. Live and learn. For starters, I wanted a few things done or not done -- like no chair rail in my dining room, and a zero-entrance shower. I was told by the design staff to let the project manager know at hand-off. Fine. I did what I was told. At that time, the PM did say that he couldn't do a zero-entrance in the shower (he wouldn't be able to keep water just in the shower area), but would make it lower. Fine. He didn't. I visited the build about once per month. I reminded the PM several times (even in writing) about the chair rail. When we were doing our last walkthrough, the chair rail was installed. When I told him he was not supposed to install that, he told me it was standard and he works by contract, not by emails. All of my handles on my kitchen cabinets were crooked. The towel rack in my bathroom is still not level...The carpet is awful. Most people have replaced theirs in a year. I will be doing that this year. There was paint sprayed all over the floor. I moved in June of 2022. The following summer, my AC stopped working. My air handler pan kept filling up and shutting the system off. Long story short, and after spending $500 for the original installation company to service it, the issue turned out to be a loose connection inside the air handler that was done during install. The return air duct had 5 gallons of water in it - water that had been accumulating for a year. When I was in the garage storage area one day about a year ago, I noticed a wet spot around the main water valve. The connection was loose. Last year, when I had additional insulation installed in the attic, the contract pointed out a leak over the lanai. After contacting a roofer, I found out that the shingles were not installed correctly around the skylights. Plus, the proper membrane was not used under the shingles (not code). I had to have the roof over the lanai replaced after year 2 -- over $2,000... Recently, I was sitting on my front porch and looked up only to see a water stain around one of the can lights. The roofer fixed a nail pop with hopes that fixes the problem. If not, that roof will have to be replaced since, again, the proper membrane was not used over the porch. At just about the end of the one-year warranty period, I discovered the front porch was not graded properly (not away from the house). The guys handling the warranty blew me off. Finally I got to a supervisor and he came out and said that I was correct. He worked with the contractor to fix it. The contractor had to redo it twice. At that time, I pointed out that my driveway and sidewalk had rust stains. The builder blamed it on the lawn maintenance company. I checked with the company applying the fertilizer. He said they stay away from driveways because they would be spending a lot of money cleaning them. It wasn't from fertilizer. In fact, my sidewalk is not close to where the fertilizer is sprayed. It is definitely from rebar. Picture attached. Trusst had a good price point, which is why a lot of people have used them, and it was the reason why I used them -- that and they were known (at least in the past) as a good builder. Maybe they are better than some others. But I am sure there are others who are a lot better. I would definitely look elsewhere if I were to build in this area again.

I've built five houses the best house and home building experience was delivered by Trusst.read more

Markraft Cabinets

Markraft Cabinets

(3 reviews)

This is an absolute garbage company with a garbage product. I'm the original owner of a house that…read morewas built with Markraft cabinets in 2021. I wanted to do a quick kitchen refresh and get new cabinet hardware. What should have been a 30 minute project turned in to an impossible task. The existing hardware has a standard 3 3/4" hole spacing. The new hardware I bought has the same 3 3/4" spacing. Imagine to my surprise that the holes drilled by Markraft installers are all over the place! They're 1/16" off here, a 1/16" off there, all of which results in the new hardware not fitting. How was the old hardware installed you may wonder? Well, much like the quality of the install, the hardware is complete trash and can be bent easily by hand. The installer bent the hardware to fit whatever haphazard holes were drilled in the wood. In addition to the random hole spacing (random despite templates being used and readily available!), some of the original hardware was secured with screws that had so much torque applied they were stripped to the point of having to be drilled out. If you're building a custom house, find a different cabinet supplier. This one is no good. If buying from one of the big builders where you don't have a say in the cabinetry, check for these things at a minimum (I'm sure there are other issues to look for that I have yet to discover) and get them corrected while the house is under warranty.

Not happy!! Had bathroom vanities and mirrors installed by…read morethis company this year. Vanities were no better quality than could've gotten from a large hardware chain store. Paid for custom framed mirrors. Installed in March, one mirror had glue over applied, seeping out onto mirror. Took 7 months of constant calling to get mirror replaced. Replacement is worse!!! No glue seepage but the corners of finished wood frame have paint rubbed off!! Will never recommend to anyone!! Don't waste your money

Infinity Custom Cabinets - cabinetry - Updated May 2026

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