Hands down had the best experience renting a unit from Heather today! She was very professional,…read moreextremely welcoming and kind. I just moved here from the west coast and am grateful she made the process simple and smooth. I probably called her 4x before actually committing to a unit and she was very patient and answered all my questions without hesitation. I plan to be a long term renter and appreciate the customer service experience!

Mixed feeling, I…read more missed a payment due to my credit card number being changed by the bank. the payments kept going through, it didn't occur to me that the autopay would stop suddenly, They did reach out to me by text, But i missed it, Then got his with a whopping 50 Dollar penalty, I simply find that excessive. They did forgive the penalty, but it left me upset.

Just amazed how they do this, you can store your items here, and on the weekends sell the stuff you…read moredon't want with the flea market they have every fri sat and sun. store it and sell it ! very fun people there always, must check out this place, new in town and really inexpensive.

Abbey was fantastic. Very knowledgeable and easy to work with. I would recommend this facility.read more

Clean and well supervised , highly recommend this facility for storage. Flexible hours of…read moreoperation!

I give ZERO stars For the past two weeks we have been coming there to pick up boxes, tape, bubble…read morewrap. In that two weeks, we spent over $250. Today, Justin, who was lazy, and rude, told me he was giving me two dish boxes (my total this purchase was $80). When I got home I found there was only one. I thought ok only $6.50, I'll pick up a new one in the morning or get a refund. i called over and Justin proceeded to tell me "he knows how to count", "you are mistaken", "i gave you the box" I said I just spent $ 250 over the last two weeks plus $80 today, can't I just get a new box. His response was "I have to check the video tape". For $6.50!!! I couldn't believe it! The other day the other gentlemen that worked there and the older woman both helped us to our car. He didn't even offer. I await to speak to his manager Dawn to let her know the poor customer service over $6.50. Justin - you behaved like a jerk. And you want to know why you had no Boxes??? Because my Mother has been the one buying them. How dare you speak to me and my 65 year old mother the way you did! That is why I called you a prick, which you are. Shame on Monroe storage! We will never be back again other than to speak to management!

If I could give 0 stars I would because the customer service is horrible. I was a paying customer…read morefor 4 years 200.00 per month ... I went to my storage on yesterday and they locked me out of both units because I needed to pay 48.00???? Eventhough I have auto payment through my bank that was withdrawn the day before.. Anyway Georgette is her name. She must have something really wrong mentally with her .. She is the absolute worst and needs to lose her job. After paying 65.00 when she said initially I only owed 48.00. After 1 hour of dealing with this dingbat I decided to go to another facility rent a Uhaul come back and empty out both units. I will never do business or recommend. The definitely don't know what customer service is about. Georgette needs to go to a school and learn what customer service is about. She's CLUELESS. Don't go there!