We checked in a car trailer then our truck a few days later. We also rented a tree trimmer from the…read moresame counter guys at Home Depot. Everyone we worked with was extremely nice. I'd recommend renting tools or Penske equipment here. Helpful and easy to work with.

I have to give the Penske truck rental one star even though we had the worst service I have ever…read morehad! It was not the Home Depot employees problem it was the Tacoma dispatcher. We reserved a 22' truck for 8:00am. this morning. It wasn't there by 8:30. It was not even arranged!!! I called the district office and was purposely disconnected 8 times!!! We found out that the closest 22' truck was in Nevada! We were sent a 26' which was way to big and we didn't want because my adult daughter was not comfortable with the truck that big. We were desperate so we took the huge truck. The Home Depot employees in Bonney Lake that we were dealing with directly were very helpful. We were given a big discount by the Hone Depot employee. We finally got a truck delivered at 12:00 noon! We had a crew of 10 friends sitting around for four hours waiting on the truck.it only took us 2 hours to load the truck. If I was to do it again in WA I would go with U-Haul. So glad this day is over!

First of all, I would like to say thank you to the store manager Darrell. If you want a no hassle…read moretrailer rental, this is the place to go. I called before I came to check availability and Darrell was very knowledgeable and provided me with all the information I needed to select the correct equipment. After my arrival to the store it literally took about 10 minutes to get to the point where my equipment was ready to drive off. Lastly, I returned the trailer only to find that a pin was missing. Not only did Darrell not charge me. He allowed me to go home and see if I could find it, I did not, I called back, and Darrell said that I didn't have to worry about it. He didn't charge me. It's little things like that that make the big difference for me. You could go to other places, but I guarantee it wouldn't be this convenient and I guarantee you're not gonna meet another Darrell..

Every time I have a project, not sure what instruments to use. The staff is knowledgeable and gives…read moreme the right tool for the right job. The pricing is more than fair and I saved a lot doing it myself.

Used them three times in last six years. Other friends and family also used this business. Always…read morehelpful and kind. Love them and using them again with a smile on my face. Great prices too. Check them out.

Be very careful to review the final charges if you rent from this Budget location. I was…read moreincorrectly charged for refueling, and even when I provided documentation that the truck was returned refueled, they still refused to fully correct the bill. I was quoted an estimated total of $43.07 for a local truck rental, but after returning the truck I was charged $93.34. The charge included 24 miles and 2 gallons of gas, despite only driving 22 miles and returning the truck fueled above the full marker. When I presented my drop-off photos and fuel transaction, instead of simply correcting the bill, they offered a partial correction. They refused to remove the 2-gallon fuel charge and acted like they were doing me a favor only partially overcharging me. If you rent here document everything and do not assume that they will correct the bill willingly.

good place to get an equipment quickly and efficiently. the person in charge is helpful and make…read moresure that everything is attached properly.

Watch out for being nickel and dimed by this place. We rented a truck in Everett where we were told…read morethat if we brought it back with the gas at the same level, we would get a $10 credit back. We returned it over what it was when we got it and didn't get our $10 credit, but we're charged another $10. Then basically was told where I could shove it and I had to contact Uhaul to get the refund. I am a business owner and never want a customer to leave unhappy... this place cares more about $10 than customer service. Make sure you're there when they check it in.

My partner and I were met with absolutely unnecessary advice and attitude from the front desk…read moreattendant when we came in for a service. Along with that there was a small misbehaved dog loose in the office and it smelled terrible! I was fine with the dog at first when it was just barking at us but what crossed the line is when it lunged and bit my partners leg as we left. That is totally unacceptable and I hope it is addressed before someone else has a poor experience like I did.

We have had a storage unit here for several years. We use autopay, but their system glitches often…read more They will send an email stating that you have 10 days to pay or else...They also flag your account so that your code won't open the gate. So frustrating when it's supposed to be automatic. They also don't reply to emails, so you have to go in during office hours.

Stay away from this company and don't rent any Uhaul products from them. This company give you the…read morerun around and has horrible customer service. Showed up to pick up a vehicle transport trailer and was told even though I had reserved it here I would have to drive a mile back where I had just passed another Uhaul and get the trailer from there. Get there and found the trailer to be inoperable and in disrepair. Was told to go back to original location so I did and surprise surprise trailer is now available. But at both locations all the employees and argumentative and have horrible customer service. Was told if I didn't like it to call the Uhaul 800 number.