This is just a warning for all elderly and or disabled that need their groceries delivered to their door. Not in the home but just to the door. My mother who is 90 years old has been shopping at Stop and Shop for at least 30-40 years. To this day she still spends $175-$200 per week. We put in her order every week online for delivery. Stop and Shop asks for specific instructions for the driver, we fill it out every week to be delivered to her door, 2nd floor in an apartment. She also includes the tip online and the 1 time in the last 7 weeks the driver followed the instructions and my mother gave him an additional cash tip. Yes, you read that right once out of the last 7 times. Drivers have been rude and have blatantly ignored her request a couple of them just said no, but still got their online tip. Today was the last straw not only did the driver drop them in the lobby and then ignore her call. The bags were ripped and damaged. She had to go down 3 times with her small cart take the groceries out of the damaged bags an take the up with the cart. Like I said shes 90 years old with 2 bad knees., its just not right. Tomorrow, I will call again for the 8th time, I dont want a gift card, I want them to refund her $15 tip is all. We will move on from Stop and Shop. I know they really dont care, because they have enough sheep that go in there on a weekly basis. Pay their high prices to get treated in this way. I dont Shop there for my family as I said prices are high and selections are low. I have tried to convince my mother to stop shopping there and today she finally sees why. They dont care. Dont put driver instructions online if they aren't going to follow them. I am going to put this information everywhere I can. So if you have elderly parent(s) or a disabled family member. Take my advice Look elsewhere! Or do what I'm going to do, just Shop for her (NOT AT STOP AND SHOP). Dont believe what they tell you on the phone, all the fake niceties, they dont mean it its all BS. read more

Staff behaves like they are doing you a favor - incorrect prices ring up on register every time - customer service closes early for staffs convenience not for the customer read more

I went in just to grab some bananas and I ended up spending $65. They had a couple things that looked really good. A lot of the protein was on sale the bananas the organic ones were super fresh. I like to buy them a little bit on the greener side. I found a new item grass fed meat balls. I figured I would try them. They had organic chicken on sale for approximately a third off and the wild caught fish for more than half off. I had to grab those, plus a few other items. Everyone is telling me stop and shop is very very expensive but I got some great buys. However, the produce did seem to be at least 25% overpriced according to Market Basket prices, but it was all super fresh. I'll still walk through and see if I can get deals on the proteins from now on, as for the store super clean, the clerks were extremely polite clean and very helpful. The parking lot is huge so you'll always get a spot. I would definitely shop here again. read more

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Such a awesome store to go to! So clean and the employees are so nice. Stop &Shop always has my back! Also their store brand stuff is to die for. If you need a grocery store with good prices and sales, good quality items, and awesome service? Stop&Shop is the place to stop and shop. P.S the wing bar is top notch read more

I would give zero stars if I could, everything is awful!! Employees, meat, produce, deli. The worst one.

stip and shop Saugus dirty rotten fruits and vegetable's service very poor I gave up on this place market basket is the best

This location now charges .10 for a paper bag. ARE YOU KIDDING ME? They already have the highest prices in the grocery business as well as the most lazy ignorant workers in the state. NEVER again, I will drive the extra 5 minutes to go to Market Basket. You will be out of business soon!!! read more

Took "advantage" and I use that term loosely of the $2.99/pound cherry sale. We LOVE cherries. Alas I digress. Bought 2 bags... came to $18. I honestly don't think I had 6 pounds worth but again I digress. Got home. Cleaned them... threw out approximately half of them bc they were rotting before my eyes. Kept the good ones and the very next day most were "fuzzy" with mold... should they have gone bad in less than 18 hours. I think not. I also had to self check out while a young girl stood there probably to make certain I wasn't going to steal their .10cent brown bad (hindsight I should have just taken one.. checking my own groceries-bagging my own groceries AND then paying for my own bag... when do I get paid??? Never again stop and shop Saugus. Shame on you !!! read more

This Stop&Shop has really gone down hill fast and it seems it's not getting any better. It's not the employees who work here - not their fault but definitely a couple of managers show no leadership on how to make the experience better for me the customer and the employees who care about their job and the business Stop&Shop has put on this store. Terrible when you get home to eat the food to find out inside the bag of or bunch of fruit is already going bad ... same with their deli bologna. I paid with hard earned money, prices at a rate that's already gone higher each visit. The customer service hours never are consistent - the manager blames it on not enough personnel and people calling out - it's called hire people and pay them a decent pay rate. Then the manager blames corporate but don't say anything to corporate about real customer concerns. If you don't make corporate aware of shortages on good food to last and customer service needs to help, then you as a manager aren't doing your job! What kind of leadership is that to show your employees, particularly those who really care? Usually there are clean aisles and carts available. That's a small plus. Ask corporate to get on the same page with their customers and employees. It's insulting to charge 10 cents a brown bag, when I'm already doing self checkout (optional) and bagging because I like to do it. I say to Stop&Shop don't force your costs onto me, your customer! Who's running the business these days? There are options out there, and that's coming, because it seems corporate to the managers don't care about food quality, customer service and prices. I feel for the people older and or less technical these days, because you have "digital" coupons that if someone doesn't use them but think they're getting a sale until they're at the register and don't get the sale because they don't have a smartphone or don't know how to use this coupon. Your sale prices should be honored not matter what. You can see, this can go on and on ... read more

Well I love this location because they offer plant based proteins but vegans, vegetarians and anyone wanting plant based foods beware--they have chicken and turkey and other meats in the section specifically labeled plant based (see pictures)! This is very discouraging especially for someone who cannot eat meat!! I did give this place two stars because of the fresh baked bread in the bakery. It smelled amazing and tasted even better when I had it at home! read more

Stop & Shop - Top row-claims to be plant based. Zoom in-it's turkey patties and chicken!! - Grocery Near Me - Saugus, Massachusetts

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This store has gone downhill fast. The last 2 trips in have been brutal.i get people want to automate the experience but this store has gone too far. One of the cashiers gave me attitude because I didn't give her my card....note there were no baggers and I was doing the bagging when she asked. Long lines every time, management doesn't seem to care. There are plenty of options in the area and my Loyalty only goes so far when the customer experience is so poor. read more

Been going here longer than I can remember or care to admit. I don't think they could have made the aisles any narrower and stayed within fire codes. I'm sure all those point of display displays they have clogging the mentioned aisles does violate fire codes. I used to like the Boar's Head cold cuts until I started shopping at Pace's in Saugus. The Boar's Head ham within 3-4 four days would start smelling like ammonia, so I would toss it. The Dietz and Watson cold cuts I buy at Pace's after 3-4 days smell like cured ham. Awesomeness I buy only dry goods at the Stop and Shop now. But the experience is generally unpleasant, I'll probably start going to Hannafords. One of the good things about this location is that they hire mentally disadvantaged people. I consider that a big plus and like to support businesses that do something like that. read more

WTF no carts in store, had to go out and get one from parking lot. My biggest frustration is that lack of cashiers to take my hard earned cash. A wrecking ball will help this store. Rip it down dirty and antiquated read more

I really hope a store manager or supervisor reads this. Not because I want something for free or because I feel entitled but because the employee behavior was simply unacceptable. If you hate your job that much, please quit and save everybody from having to deal with your miserable attitude. The entire experience was completely and totally awful. From people taking up several parking spaces, as well as parking in the fire lane, to store layout and cleanliness, this Stop n Shop has a lot to be desired. The 2 deli associates ignored me while I stood (as the only customer) for over 5 minutes. They continued with their personal gossipy conversation and completely ignored me. I did not end up getting any deli items bc of them. The produce section is not only horribly laid out but half of the selection is already rotting and there are many many fruit flies. Several of the other customers were opening packages of strawberries, eating some, and tossing the moldy ones aside. Why does the store allow people to touch packaged fruit? And then throw it on the floor?! GROSS. The organic selection is pitiful at best. The few organic items they did carry were past the sell by date or already going bad and visibly mushy/moldy. I did my best to make responsible, nutritious, healthy choices. They really make it difficult for you here! Once I made my way to the cashier, the light was on however she refused to make eye contact or acknowledge me. I said "hello" as Pam the frumpy middle aged cashier continued to ignore me. I repeated myself except much louder this time, "HELLO!". Pam now looked up at me, furrowed her eyebrows, wrinkled her nose and said "What!?" I replied "I am simply saying hello. Maybe you should try to be a little nicer to people: especially paying customers." Chris, the teenage bagger looked up at me with blood shot squinty eyes and smiled. Pam scanned my groceries with a frown as Chris bagged them with a stoned smile. I paid for my items and as I left I turned around and said "I hope you both have a great evening! And hey, Pam, life is too short to be this miserable, smile!" She snorted as Chris giggled. Filthy dirty store, unsanitary mouth breather customers touching every piece of fruit, absent managers, terrible produce, simply awful organic selection, and VERY rude employees. One star for ample parking and one for being open late night. Avoid this SnS if you can! read more

I waited almost 15 minutes at the deli to order my food and still had to remind them that i was still waiting. Tonight was one of the bad nights at stop and shop and I really hope it gets better. I have never seen stop and shop like this. Please get better stop and shop. read more

I stopped in to pick up some soda, chips, and ice while camping in the area. The store was set up very well. Several Stop and Shops have been placing low coolers across the back of the store which block the easy flow between aisles. This was not the case here. I also discovered they carry beer which is not the case in the stores in Western Mass. Check out was easy. The problem happened when we went to leave and we're accosted by a protester who was camped out by the exit door. I did not give the woman the time of day but clearly management should have moved her along. read more

Just left Saugus Stop and Shop. I observed many people with no gloves or masks on and many customers disregarding the "one way" markings on the aisles. When I complained to the manager I was told that she, the manager, did not have to deal with this issue or be berated by a customer such as myself. Wake up Saugus Stop and Shop. We have a serious health issue going on in case you haven't checked the news. Potential customers, do yourself and your family a favor and shop elsewhere in a much safer environment. read more

The layout of this location has got to be the worst one I've been to. This place is always packed with cars and it's difficult to find parking during a majority of the day. I believe this can be attributed to the fact that it's one of the few on the strip and the other being Whole Foods which is expensive. The layout looks like a child put it together and there is always clutter about. I've visited a lot of Stop & Shops in my day and this one just seemed to be the runt of the litter. Besides that, this is basically your run of the mill grocery store. One last note, avoid this place from the hours of 4-7 because the traffic around it is horrendous. read more

One of the worst Stop and Shop stores around. Run down, poorly stocked, rude help. I try to avoid going there even though it's very convenient. Went to the deli for the first time in ages the other night. Young worker was cleaning equipment and ignored me for several minutes. When he finally decided to wait on me, he put down his spray bottle, adjusted his mask, and pulled up his pants. I asked him to change his gloves before cutting my order. He did so reluctantly, after giving me guff. Unacceptable. I hate this store. High prices and low quality. read more

Dirty. Smelly. Canned goods over a year old. This place acts like there's nobody running the show.

Rancid meat even tho the sell-by date is two days from now. Selling questionable meat because they don't want to throw it away? Bad refrigeration? Inept workers at the butchery? I dunno, but: bad bad bad. read more

The cashier Pamela was drinking her soda and eating potato chips in between scanning my groceries with her oily fingers. The line was held up for over 10 minutes with a price issue, the manager Junior shows up first about 10 minutes later irritated and says to the customer in front of me WHAT. Surely, he is lacking proper etiquette, he does not have the customer service skills needed to run a Stop & Shop supermarket and needs customer service training. read more

I was at Stop and Shop today to buy garlic. Looked to find the best one so I thought! When I got home and opened it it was rotten. This is not the first time I bought rotten produce at this Stop and Shop but it will be the last! read more

Terrible customer service on a consistent basis. I'll go here in a pinch as it is the closest grocery store to me. But if I have the time I will drive further to go to a store where employees actually are willing to help you and talk to you in the checkout. read more

Open till 11 pm. Prices ok. Service ok. It's ok.

I'll start on a positive note. Sto Sho is open till 11 which is convenient. They also carry Boar's Head products. Besides that I really don't have much to say. Everything I buy is cheaper at Hannaford and the produce selection at Hannaford is a million times better. read more

Check every single expiration date because time and time again I've picked up food that is expired! I feel like none of the leafy vegetables ever look fresh... they're always already getting soggy. Some of the people that work there are very kind but some aren't- typical of people in general, nothing new there. Usually very packed and sometimes no carriages inside, but not always. Honestly I'm just here to complain about the expired food, I'm sick of it. It seems that it's mostly the organic as well as gluten free foods in both the freezer section and health food aisle. I can understand it's not a hot sell at this store but that is no excuse to have so much expired food. read more

Personally I feel like corporate should stop by unknown because I feel like higher management dosent treat the employees with respect enough on the many occasions I've visited there. read more