This grocery store is nice from a visual standpoint. It is well lit and stocked, and is also well maintained. My disappointment is with the staff. Being new to the area, I have been trying different grocery stores to see which would be my go-to store. I was pleased with my experience here until time to check out. The cashier was doing something with the machine in front of her so I waited for a minute and then asked her if it was ok to put my items on the conveyer belt since she didn't really acknowledge me. She said that was fine so I unloaded my items and she started scanning. While waiting for her to finish, I noticed the sign referencing the customer rewards card. I asked her if I needed to go to the customer service counter to get one and she responded that it was a card for customers to get discounts. I acknowledged that and again asked if I needed to get one at customer service. She didn't respond. The bagger then said he would get me signed up. He then smirked at the cashier who then smirked back at him. At this point I felt like I was the butt of an immature teenager joke. And no, he did not sign me up. But it doesn't matter because I will probably not return. And this is unfortunate, because everything about my experience was good until time to checkout. Bad employees cost companies money... read more

I recently had a horrible experience, this moldy hamburger was sold to me at the Plainville location. When I went into store two hours after buying it the manager and customer service was not surprised and said they have had other returns with same problem. What was more upsetting is the ground beef is still being sold, they did NOT pull it off the shelves. I will never purchase meat from them again. Customer service seems to not exist with this company. Don't buy your meat there. read more

Stop & Shop - Moldy ground hamburger - Grocery Near Me - Plainville, Massachusetts

Order pickup included a loaf of bread that rodents chewed threw, with rodent droppings. read more

Stop & Shop - Rodent chewed through bread. - Grocery Near Me - Plainville, Massachusetts

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AVOID. Overpriced and rotten produce. Expired canned goods. Make the drive 30 minutes east to Market Basket in Bridgewater where you'll find fresh clean produce and significant savings. One example: S&S brand spring water, one gallon = $1.89. MB brand spring water, one gallon = .89cents. Nice people at the Plainville S&S, but only one or two registers ever open, so expect to do self-checkout. One star because the system here requires something. Otherwise, minus-ten stars. read more

I stopped in on Wednesday of this week, I wanted some flowers for a friend. Nothing nice in the display case, and many open holes in the precut bouquets. No one was at counter to help so I decided to get the flowers somewhere else. On a upnote a nice lady named Deb in front of store, asked me if I needed some help on my way out. I told her I wanted a unique arrangement for a friend. She offered to try to help me, but I was ready to go. I usually go to the Westborough store as it is close to all the errands I run and near my church. That store has phenomenal floral arrangements, its my go to for anything florals. I wont be back to Plainville for anything. read more

This store has got to be 150k sq ft, and there's no butcher shop... REALLY?! There are always tons of registers not manned, so the checkout lines are slow. Its just a bad operation. Parts of the store are fine. The produce isn't bad, the deli is okay. The meats are so limited though, service is weak, and it aint cheap. If you can go somewhere else, do so. read more

150k square feet, and no butcher shop. :/ At least a dozen registers up front, 2 open. :/ It is unfathomable that with that much space you can have such poor assortment. Worst Stop & Shop in the entire area. read more

I have been shopping at this store for more than 10 years, and I was very happy with my experience prior to the remodel. I stuck it out through the dreadful experience of the remodel, assuming that it would be better once things settle down. Unfortunately, it is worse. Even though it is been relatively stable for weeks now, I spend at least twice as much time trying to find things as I did previously, and always leave not having found what should be reasonably common items. The store staff is friendly and tries to be helpful, but they seem as lost as the customers. I am about ready to find a new grocery store. Any store that thinks fruit juice and holiday cards go together, or decides that cheese is not dairy is clueless. I will miss the staff, but I leave every week frustrated and angry. read more

This store is old and needs to be remodeled.. The bathroom is old, smells very strongly of urine and has graffiti on the walls? How is this possible in this day and age. What manager would allow this? I'm a store full of food? Shame on you. read more

So, in my post I mention how the 1-800 number rings and rings, your response is to tell me to call the same number I just complained about? It's good to know that your takeaway from my post was absolutely nothing. Keep up the good work. read more

When reading some of the negative reviews I disagree . Employees are very helpful been shopping here for seven years never disappointed .

This location is having some issues.. If I could give a negative rating I would. I have been doing curbside pick up here for a few months. I understand that Covid has placed everyone in a trying situation. Understatement I know. The employees who deliver to my car are phenomal. Polite. They aren't the issue. I keep letting things slide because I'm trying to be understanding. Wrong products altogether. I let it go. This time I can't. Expired products is where i draw the line. They gave me curry powder that was expired 6 months ago. My husband went in to to exchange the spice and bought coconut milk. Got home and the coconut milk is dried up. Both of them! I don't know what's going on in this store but this is unacceptable. We are trying to stay out of stores altogether now he has to go back again! I spoke to customer service and they said there's nothing they can really do. They need to be more diligent. We are blessed to have a car and go back. Some people don't have that luxury. If you are using their delivery service, curbside or shop there please check your items. read more

This store is terrible! It's one of their newer locations so the layout of the produce and bakery are nice but the isles are narrow and there are never enough cashiers. I went on a weekday at 2pm recently and the two registers that were open were backed up as were the self checkouts. It took me 20 minutes to get one item and check out. Oh, and there were not any plastic bags at the meat to put the chicken in so I have to carry the packaging as is. Talk about cross contamination. Yuk. Glad I didn't have a carriage and be forced to mix items. read more

I haven't gone into at this store for quite some time due to the staff attitudes. No one smiles or is helpful or polite. Unfortunately I had to stop in. Seriously I was hating going in because it's as if the place is filled with dread. My granddaughter and I were at the self check out and the register read "please remove item from scale/bagging area". Mind you we hadn't put anything down yet. So I was a little annoyed because something always goes wrong with self checkout. Then my granddaughter put her doll down and the employee said "it's because her dolls on the scale!" Excuse me? No need to be rude. No it's not, it was like that. Now mind you she looked annoyed because she was busy with another checkout register acting up and there was a 3rd acting up across from me. Instead of saying excuse me nicely to my 5 year old granddaughter she said very annoyed "EXCUSE ME, EXCUSE ME". Mind you it was so crowded my granddaughter really had no where to go. The employee couldn't get the register to work and as she walked away leaving me to figure what to do, it magically cleared and worked. As I left I heard her saying she can't wait for her vacation and she seemed very blunt about it. I understand people are overworked, but it's not what you say sometimes, it's how you say it. I'll never go back. read more

It's a typical strip mall supermarket. Boring. Nothing bad, but nothing exciting or special. read more

Stop & Shop - Stop & Shop Plainville - Grocery Near Me - Plainville, Massachusetts

Worst butcher shop meat. Do not buy from here. Ruined multiple meals because of terrible quality meat.

It makes me sad that this very nice place has 2.5 stars. An abundance of natural light makes this clean and spacious store quite pleasant to walk through. The local youth employed by the store had every reason to be lazy and absent-minded but was in fact earnest and helpful in assisting me locating my hummus. read more

First of all, there is no fish dept they have wrapped fish in a refrigerator and frozen fish in a freezer but no fresh fish and no lobsters. The store needs a makeover. It looks tired. The lighting is poor and the roof leaks when it rains. I'm not impressed. read more

Boring , plain, reliable , predictable and good sale prices. Once you understand the layout, I can be in and out in less than 10 minutes with my stuff. read more

The store itself is clean and the people are very nice, but I give it three stars because every time I try to order something from peapod, there's always one or two items that they tell me are "out of stock", and when I go to the store, they have it in stock. No idea what's happening, maybe the peapod employee isn't looking too hard, but it's a little a annoying. read more

Most times staffing seems adequate but they just don't do anything. Especially the front end staff. One particulate instance they had one register open with people waiting with large baskets of groceries. There were a group of employees a few registers down and i asked if they could open a register. I was told they were making decorations for the store and that someone should be off break in about 20 minutes. I am not going to make Stop & Shop go under, but I will never shop there again. read more