I have been going to this particular Stop & Shop for over 15 years. It isn't far from my home, and I've always been able to find what I need. I buy a ton of groceries every week so my cart is always quite full. I often shop there 2 or 3 times a week. Recently I have had the worst experience w the deli counter and the checkout people. The people behind the deli counter could not be more slow. They literally move at a snail's pace, and nothing gets them moving faster, even if the line begins to get bigger. Sometimes there is more than one person behind the counter, but if there is a large line, the deli workers don't care. No one ever jumps in to help! Last week I waited to order some cold cuts for about 10 minutes, but ended up leaving because I couldn't wait any longer. The woman behind me in the deli line stayed and she was just getting served as I was finishing up all of my shopping !!! I think she must have been there for half an hour.
The checkout situation is even worse. I was in the store recently and because it was close to Christmas, I had a huge amount of groceries. The guy who was working the register was picking his nails and barely acknowledged me when I started unloading. Then, when he was finished running everything through the register, he STOOD THERE WITHOUT SAYING ONE WORD while I am huffing and puffing and trying to bag all of my groceries and not keep the person behind me waiting too long. The cashier could have cared less. I was literally sweating in my down coat trying to bag and organize while the cashier stood there. Never one offer to help. Today I went back and got the same guy and it was the same treatment. Next time I want to see what happens if I just stand there and hand him my bags after he's checked everything out and see what he does. Also, in the checkout aisle next to me today was a sweet older woman who had the same experience of no one helping her bag her stuff !! Ot was outrageous.
On a positive, there is one checkout cashier who is great. He is young and cheerful and helpful. I would only go to his aisle if possible. Also the guy who manages the meat dept is so friendly and helpful.
These people are in a service business so they really need to gain better skills. And just FYI: this would never happen at any of the area ShopRites. Their employees are amazing. I just might have to shop exclusively at ShopRite from now on. read more