Thank you Ventura Stonefire Grill I had a late Large Take-out order request I tried using the online order process But it was too frustrating for me at the checkout process. I called in for help, 805-620-1400 Employee Chloe was Perfect she was very accurate and easygoing . I ordered 3 Family dinners and some extra sides and Ribs. Chloe was Excellent and the food was done actually way earlier than requested. We had 15 people for my 73yr. Birthday dinner read more

I've only done delivery orders in the past so this is my first time dining in. I was surprised by how spacious it was inside. Other than the huge seating area, there was also a big kitchen and a section to get your drinks, utensils and condiments. It feels more like a table service restaurant. Their lunch specials are a great deal! It comes with a side and two breadsticks. I got the Tri-tip with roasted vegetables and it was cooked to a perfect medium rare. My friends got the grilled chicken breast with garlic mashed potatoes, and pesto pasta with garlic mashed potatoes. As we arrived just before the lunch rush, our food was served relatively quickly. We all really enjoyed our meal. read more

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Food quality: This 4-star review is specifically for the delicious onion, tomato & cheese pizza and Caesar salad dressing, which earned my highest recommendations. Overall, the food is fairly tasty for a 12-restaurant operation. As for the tri tip, which I also tried, eh, it could definitely use more spices and it was a little too chewy for my taste, so I would not recommend it. On the upside, my BF flavored it up for a delicious second-day reheated meal. Customer service: Giving a 5-star review for the warm staff welcome & service - wishing them a happy holiday. *Note: There is plenty of indoor seating available, which makes it a good place for a large group road-tripping through the area. This restaurant is located in a plaza filled with a few solid dining options within walking distance, if Stonefire Grill doesn't suit a particular taste for someone in your party. Bon appétit. read more

Food was ready at take out counter, the cashier was pleasant, food was delicious, and the visit went seamless.

This is not a full table service restaurant. You order at the desk, get your own flatware and drinks. The "special" are not listed on the menu, so taking up space to figure out what everyone wants is a hassle. The food is OK, nothing to rave about. The prices are the same as full service restaurants. Food was delivered sporadically, one had finished the meal before the last dinner was brought to the table. Food items were missing. The ambiance is more like a fast food place. This was my first visit here and underwhelmed. It wasn't busy at all and I understand now why. read more

The food was so good and the place was huge. The portions were huge and the quality of the food was fresh.

It has been awhile I have ordered out I was in the neighborhood and ordered the the lunch special of strawberry salad, rigatoni with meat and baby back ribs with side orders . Love the friendliness and suggestions to pick a side.I will definitely come back to try other menu. read more

Happy New Year! I order from here often especially the stimulus package and I usually really enjoy the quality and value. Today I decided to splurge on the $15 family roasted vegetable plate, and honestly... wow. This has to be a joke. The portion and presentation were extremely disappointing for the price. I appreciate the other food I've had here, but I hope others are aware of what this looks like before ordering. read more

Stonefire Grill - Looks like I missing $15 worth of vegetables unless this is the usual. - Barbeque Near Me - Ventura, California

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I ordered a several salads for lunch for my clients and picked these up from this location. The process ordering online is easy and efficient as my order was almost ready when I came to the actual location to pick these up. The staff who helped me that time were friendly and provided helpful service. They made sure all my orders were in the bags and also tried to ensure I got all I need. I called up the store after a few days because I lost my receipt which I needed to submit for expense reimbursement from my company. The lady who helped me was Chloe and she was very pleasing on the phone and got all the information from me she needed to be able to help retrieve and send me a copy of my receipt. She successfully helped me with this all in less than 10 minutes and she did it with courtesy and efficiency. Chloe is a lifesaver and I am sure she is highly customer-service oriented with her role with her job. Because of Chloe and my experience, I give this Stonefire Grill store location this great review and 5 stars! Thank you! read more

The service was quick and excellent. Loved the grilled vegetables as a side. Customer service was top notch. Will go again

the bar b que chopped salad for 2 is enough to feed 4 and it is so delicious!! I get a salad when I'm out shopping and too late to cook. The staff is always great and I recommend this to everyone I know. read more

5 Star Experience! I ordered a Baby-back meal takeout... Armando hit it out of the park, he got my order in and food out to perfection. Great service, the food was hot and delicious when I got home! read more

Ordered take out. Super fast service and everything was perfect. Food was hot and delicious!

Another overall nice experience at this reliable eatery. Enjoyed the tri-tip dinner with, for the first time, the cornbread casserole - WOW! My wife had the Pesto Penne Pasta. Pleasant, attentive staff and quick service. Light rock music playing and not very loud. About 5:30 on a Sunday. Only demerit would be that they were out of the cabernet my wife had ordered. Her second choice, a blend, was not that good. My fountain drink was great. read more

Being thoughtful & generous we provided an 18% tip as we ordered our family meal for the parents and 5 children. Ready to go doordash or uber meat, salad, breadstiks were thrown onto heated pans and run over to our table and just literally "dropped" off. A glass of wine served in an unwashed glass. But the children's cheese pizza never showed up for nearly 25 minutes after our getting the attention of 3 servers and the host cashier who witnessed first hand our generous "to insure prompt service" tip. Finally we got the attention of the Asst. Mgr. - who disconcertedly "threw out" we'll credit out the pizza - when our kids still hadn't even been served any pizza. All they had was breadstiks. This was our 2nd terrible experience with Stonefire Grill. This is a doordash facility at best. Ventura has numerous excellent restaurants with BBQ: WoodRanch, Marshalls, Stephens, et al all great settings for family dinner - avoid Stonefire Grill Ventura at all costs. It's terrible!! read more

Loved the Pasta dishes and ADORED the carrot cake. Best Carrot cake in the county. Very pleasant and polite staff as well. read more

This is the fifth time i have visited a StoneFire Grill. Once was in Pasadena, once in the West San Fernando Valley, and the other times were in Ventura. This review is for the Ventura, CA restaurant. I will comment on the food, value, service, ambiance, and overall experience that I had today. I went for lunch and ordered a lunch special: BBQ chopped salad and tortilla soup and used my birthday free dessert for cheesecake. I enjoyed each part of my meal. The salad was fresh and flavorful. I added tri-tip to the basic main course option. It was good i did as it boosted the protein level of the meal. The tri-tip was well cut up so mixed into the salad well. The tortilla soup was a creamy/milk based version. It has a little kick to it. I countered that by eating a bread stick and salad with it. My only little quibble is it is called a BBQ chopped salad (I believe) and there is nothing BBQ to it unless you add the optional protein. I availed myself to the available BBQ sauce available at the island where the drinks, utensils, extra plates, and napkins were laid out. I added the BBQ sauce to the meat and tossed it together and replated it so I could mix it all together. The cheesecake was rich, but not overwhelmingly so. It followed the meal nicely. I would order everything i had again next time I visit. There was a very good amount of food for the cost of the meal even adding the tri-tip to the cost. I believe the soft drinks/iced tea are also offered for a reduced price from the regular price, but i did not partake. *** Service was excellent. The person at the eat in the restaurant order/pay line was kind and resourceful and went out of his way to say happy birthday to me. He did not have a name badge, so perhaps was new. He quickly created a positive first impression. While he did not know how to do part of the transaction, he quickly reached out to the manager who fixed the situation and graciously taught him what to do the next time the same issue arose. The manager herself was highly professional and efficient. She knew her job and everyone else's as well. My food was delivered to my table quickly and was nicely plated. The servers Abby and Jasmine checked on me at my table multiple times. They brought me what I asked for with pleasant attitudes. It was not very busy when I arrived, but I have been to many full service restaurants that the service was not nearly as good. I was happy i had tipped well! Every surface I saw was clean including by the BBQ sauce that is self served. The tables were clean as was the floor. It was pretty quiet when I was there, but was getting much busier as I was leaving. I really like the model of ordering food at a central location with food runners to deliver the food to tables. It is efficient. As an aside, the restaurant 's regional facilities manager was in the restaurant addressing a facilities issue. He was very pleasant as i briefly engaged him as he had remodeling plans spread over a couple of tables. I went by myself today so could o serve more than if I had been with others. I enjoyed my mea and will encourage having other meals at the Ventura Stone fire Grill with my friends and family in the future. (I was not compensated for this review.) read more

Worst service I have every had, no help at all!!! You have to order at a counter, and pick it up yourself!!! Extremely small portion of any thing you order! Youwluldget better service and food at Taco Bell....this place is really horrible!!! Go somewhere else!!! read more

had the best Easter lunch! food was great and ready with good contact keeping me updated on pickup! 10/10.

Great service, food tastes amazing! The restaurant was very clean and the employees are all friendly.

Dinner was very disappointing. I did not know they didn't have table service anymore. My chicken was undercooked, and I literally had to walk to the kitchen to ask them to cook it more. The food was mediocre. The chicken tasted like it had come out of a bag. My husband's steak was not hot. I remember it used to be good and the coleslaw was much better. We will not be returning. read more

Stonefire Grill has been a go to for us for years. We've noticed that the quality and consistency has gone downhill in the last couple of years or it's the location in Ventura that is subpar. I am writing this after another disappointing meal. We take out occasionally and would have mentioned these issues if we were in the restaurant. Thinking it could just be carelessness with the takeout. We order our standards BBQ Chop Salad and South of the Border Salad w Chicken. There were a few pieces of chicken but it was hard to decipher from the rest of the vegetables. My wife's salad had ingredients that were not listed on the menu and very little of what was supposed to be included. I don't think we will be returning any time soon. read more

Important to note that at this restaurant you order when you come in prior to seating yourself. I wasn't aware and with their large menu it made actually getting in and seated a ridiculous wait (everyone takes time at the register to review the menu and order thus holding up the line). After ordering, we went to get fountain drinks. Iced tea was old. First few soda selections were out of syrup. After we found an empty clean table, we went to find the restroom-no signs anywhere pointing to a restroom and with the staff hustling around it was hard to get someone attention to ask where it was. Thankfully the restroom was clean. Food was served quick enough. It was basic and just alright. Watching the staff run around was chaos. Won't be back and I'll be surprised if they can keep staff, as it seems they set it up to not be very efficient. read more

Everything went well. Could not be happier with food, service Placed an order for 12 for pick up. Exactly ready on time and everyone raved about the food. read more

Amazing always fresh and tasty food at a great value. Who knew you have delicious pizza well.

As always the food in the service were hot fresh and delicious My favorite, always being their salads read more

Just picked up my to go order and the girl working the to go counter treated me as if I didn't exist. My order was the ONLY order to be picked up and she never acknowledged me. Never looked my way. I made sure that she could see me. Now she was being super friendly while helping a man and his toddler with their order. When she was finished with their order she asked the toddler if he wanted his apple juice now and he did so guess what... she turns to go and get his drink. She still does not look my way. Again my food is the only pickup order there. So before she walks away to get the toddler his apple juice I had to almost demand that she hands me my order. Who knows how long she would have ignored me. read more

we had a pleasant birthday dinner! The staff was very busy and yet very helpful. We were eight and they made every effort to get our food out and they did check to make sure everything was complete very pleased with the delicious meals. This is a family favorite spot and never fails. Thank you very much. read more

Great service and good food. Online orders are quick and on time. Also placed an order for a party and there was plenty of food. read more

5 Star Service Experience: On Friday, March 6th I called right at opening (11am) for a last-minute change on my pickup order which was 15 minutes after opening. I called three times and each time there was interference on the phone and unable to get a clear connection. JOEY I. saved the day. He called me back from his personal cell phone and obtained the request in time and with a great attitude. When I arrived to pick it up, he greeted me with a big warm smile. A BIG Shout-Out to Joey I.-Thank you for saving the lunch experience! read more

Ordered the à la cart crowd pleaser chicken, tri tip, BBQ chopped salad, and garlic mashed potatoes. I ordered the salmon off the grill. Everything delivered and was excellent! It was more than enough for my group of 13. The compliment's continued all night with how tender and juicy the meat and chicken was! read more

Food poisoning!!! Came here only for large gathering of friends. Ordered chicken nachos and a Pizza they call The Favorite. We asked for salsa for the nachos , they brought a small bowl, I scooped a large amount on to a chip and it was moldy and bad! I alerted waitress and she said sorry but Didn't remove the bowl of rotten salsa or offer fresh. The "favorite pizza" was flavorless with avocado that wasn't fully ripe , gross . Dr. pepper was flat. Only thing good was the carrot cake . Plus the whole restaurant smells like sewage! People like going her when in large groups because it's easy and you don't have to worry about splitting bill up between 30 people but the restaurant needs to be cleaned and the kitchen staff need to be trained on what food to throw out. Food got me so sick read more

The food at Stonefire is good, but the portions are very small for the price. I ordered a pulled pork sandwich, and the meat only sat in the middle of the bread--it didn't even cover it. My daughter ordered the same thing and had the same issue. For both of us, the sandwiches were mostly bread, something you could easily make at home for a lot less money. We spent over $40 on our meals, plus $7 for six pieces of bread that tasted like it had been sitting out for a while. We've had their bread fresh before, and this was definitely not the same. For what you pay, the value just isn't there. That said, the food itself is tasty, and the customer service is decent. The restaurant is usually quiet since it's not very crowded, which makes it a nice, calm spot. But overall, the portion sizes don't match the price, and that takes away from the experience. read more

First off, I have to say this is the best BBQ place in the Westlake area ! Secondly, the customer service was like no other. There was a small problem with my take out order and the manager Danny went out of his way to make sure it was taken care of. Stonehaus is lucky to have such a kind and considerate manager. read more

Ok food, terrible non service. Management was MIA First time dining at this location and it was so disappointing. No one at the Host stand to let us know that we had to order at the cashier the cashier was not helpful. Tipping before you get served is a really bad idea for those that are dining in- I would not have tipped 18% if I knew what a terrible experience we were about to have. The drinks/ service area was dirty. There were empty spots where flatware should have been. Both iced tea dispensers were " out of order" and the soda from the dispensers were warm and tasted dirty. Our food came in several stages and required our having to ask our servers twice where the rest of the order was. The response to one of these request was a hostile "What?" ! Tables around us were left unbussed/dirty while there was plenty of chatter amongst staff members. The food was alright but by the time our order was complete we were so disappointed that we just wanted to get out of there. We had to hunt down the to go boxes and had another hunt for a bag. Staff was of minimal help ( yet again) in assisting with this. This wad on a Saturday night at 6:30 and the restaurant was less than a third full- I can understand why. The food was alright but by the time the order was read more

Hadn't been to stonefire in a while. Came back and was greeted by Joel. He helped me choose what to order. Ended up getting the lunch special with tri tip, mashed potatoes, and a drink. The food was amazing and service was over the top. He made sure to check in multiple times and we even had a small conversation. I've been back multiple times since then since it's a family type environment! Thanks Joel read more

The food is delicious. We got the stimulus package order with the tri tip salad pasta breadsticks and pizza. Reasonable price with delivery aswell! They put the bbq sauce on the side which is a great for those who want their tri tip dry. i will say the breadsticks were heavily seasoned tasted to salty for my taste buds (sigh) have yet to enter the store so i can sat what the vibe is like in there but if its anything like the flavor of the food then It will be an amazing experience! read more

Just wanted to give a shout out and big thank you to the General Manager at Stonefire Grill, Shania Patton. I drove to Ventura today to help my daughter-in-law and granddaughters, since my son has been working the Los Angeles County fires for three weeks and has not been home. When I was telling Shania about my son, and his amazing wife who continues to support him every step of the way, she was so touched by the story. Shania immediately offered to "gift" the meal that I ordered for my daughter-in-law and her sweet babies. Her warmth, compassion, and desire to give back to the community and the families that support our first responders, is phenomenal. A true act of kindness indeed. Thank you again, Shania. We will continue to enjoy eating at Stonefire Grill, both in Ventura and where I live in Valencia. read more

I visited Stonefire Grill in Ventura on a Sunday with my family for lunch. While we were eating, our pizza accidentally got knocked over on the table. It wasn't a big deal--we just placed it back on the tray and continued eating. A few minutes later, to our surprise, the manager came over and handed us a fresh pizza in a box, saying, "We made an extra one for you guys to take home." We hadn't asked for it, but it was such a thoughtful gesture! I really appreciated their kindness and attention to customer service. That small act made a big impression on us. Definitely giving them an A++++. Thank you for going above and beyond! read more

First time here and I ordered to go First impression, very large space with room for large groups. Clean, low noise, and spacious. The kitchen is to the right and you can see them cook / prepare and I thought that was really cool. I've never had this place but Brooke was very helpful and patient as she helped me navigate through the menu and change my order at the last minute. She also helped me sign up for their rewards program which ended up saving me $10. Thank you Brooke! read more