If you are going to install anything yourself or have someone other than their installer do this…read moreAVOID these people. We bought a ventless gas log set from them. I wanted to support a local business and had naïvely felt that they would stand behind what they sold so I did not mind paying the extra money. I would have been way better off buying it on Amazon or another site online! I already had the gas line so I just needed to replace the old log set. First of all, when my wife picked it up you must sign a waiver that says you have a total of 24 hours to inspect everything. Then they have a clause in the waiver that states it may need "FINE" tuning. They also claim they do not do the installation and support they have contractors that do it, but their website clearly states they do installs and service. I installed the unit and it would run for a minute and turn off. I went to the manufactures website and found out you cannot contact them or get support; you must contact the dealer you bought it from. I called to find out how to get it fixed under warranty. Now even though the website is covered with service and support options I was told they don't do the service or support I needed to call their contractor and schedule a service call. When you call the contractor it sends you back to Albers to schedule the service call ?????? Oh, and that is $300. The tech came out and found out the thermocouple was not near the pilot light, and he needed to take it all apart then move the pilot light and the thermocouple, so they got next to each other and aligned. I have a checkout sheet with the unit that states who built it and tested it, it all says it was all tested and passed. So, I called back again to see how I could get credit for the fixing the manufactures defect. I was now told that since they did not have to replace any parts it was not a manufactures defect in workmanship it was a "FINE TUNING" and therefore it was not covered, and I had to pay the $300 myself. So, I should not expect to pay over $2000 for a gas log set and then expect it to work out of the box. Imagine if you bought a fancy gas stove and one of the burns did not light so you called Maytag and they fixed it and handed you a bill for $300 tow day safter you bought it. Albers sees no problem with this. If I had just bought it from Amazon or another online vendor I could have packed it up and got another one that was manufactured correctly. Instead, it cost me extra to by it and then $300 extra to get it to work.

Written off as an "impossible" situation or a very expensive option for an electric fireplace…read moreinsert..... Debbie Scognamiglio listened, looked, asked questions and delivered a perfect AND very affordable solution! Debbie also offered an idea for design which was perfect!) I am actually blown away!! The nicest and most customer focused people with whom I've ever had the pleasure of working! I am SO happy I wandered into Alber's this morning! I will find more reasons to work with Alber's. They truly know their stuff!!

fast and efficient, plus friendly service response with questions answered professionallyread more

I'm very happy I chose Central Jersey Masonry and Chimney for our factory fireplace replacement…read more We knew it was time replace our unit and upon inspection, owner Mike verified we had a rust issue that was far advanced than we feared. Fortunately it was his experience that steered us to a unit that was likely in stock and would prevent an extended back-order waiting period. Once the unit arrived, his team was immediately dispatched in full protective gear for the install. However, it was once the install was completed we realized we chose the right contractor. A small install hiccup brought Mike himself to our home at 8:00 at night to correct. THAT'S what you expect from a top caliber company. Something you really don't see in contractors these days. You won't go wrong with this crew!

Couldn't have had a better experience…read more There are two things people want when they need help with home projects: competece and honesty. I am fortunate to have found both in Pete. I had an emergency issue regarding my gas furnace and chimney and of the several companies that came to examine the problem (some of which are well known and highly rated) Pete was the only one to correctly diagnose the issue. In doing so, he saved me much money at his own expense and (more importantly) helped keep my family warm. Now, whether that is an indictment on the honesty of others or their lack of experience compared to that of Pete, I daren't speculate. Moreover, he gave me tips about my fireplace. He was prompt, affable, and patient enough to answer my myriad questions. When i have further work to do on my chimney his will be the first number I dial.

BEWARE! I had my chimney liner replaced by Pete Soot two years ago (October 2024). He had good…read morereviews, seemed knowledgeable, pricing was fair and was communicative. I thought he completed the job correctly, but I was wrong. Fast forward to September 2026 and I just completed an oil to gas conversion. The furnace company's chimney folks came to do a pre-inspection and discovered that Pete's installation was not only substandard, but not up to code. He was supposed to pull a permit, which he did not. He had cemented down the chimney cap instead of screwing it down properly. He was supposed to install a chimney plate but instead used insulation. The cement crown was not properly installed and he cut many corners with the installation of the piping into the wall and chimney liner. I was told he took a short cut and the pitch was wrong, causing condensation, among other issues. Basically, I was told that it was an amateur job that could not be certified and was not up to code. I called Pete who initially responded and said not to worry and he would take care of it, but then he completed ghosted me. He has since avoided all my calls and texts. I had three other chimney companies come to evaluate and they showed me the photos of the work that Pete did...and they all had similar feedback about the substandard workmanship. I don't normally write negative reviews, but I don't want someone else to end up like me. Lesson learned. Now i know to insist on a permit and withhold payment until it passes inspection.

I had a gas fireplace that did not work (I never used it) but now that I sold my house, it needed…read moreit to work. Walter and his son came and saw the problem (computer box did not work). Did not charge anything for the call (unlike some outfits who charge over $90 just to show up). They came back with the part (hard to find because the unit was old) and fixed it a a reasonable price. They even saw I was trying to install a smoke detector and did it for me. I wish every call and problem were handled this way. Honesty, efficiency and speed!

The most obnoxious service person you could imagine. The didn't do what I called them to do. Just…read morecleaned the logs and stacked them in the stupidest configuration. This after waiting 2 months for an appointment. And the worst they said If I call them back and the logs are moved they will charge extra. What a joke. I would never ever call them again. If you need service for your gas fireplace call ANYONE else!

We've had a jotul wood stove installed by them for over 10 years now and we're very happy with…read moretheir recommendation as it's been a great heat source without the fluctuations of oil prices. Nicely done clean installation!

Had a great experience with Bowden's yesterday to conduct our biannual maintenance for our gas…read morefireplace. Friendly and efficient service engineer who arrived within the designated time window. Cost of the service was an excellent value for us to ensure our system is clean and safe for use this coming winter. Highly recommended!!

I cannot speak highly enough of Central Jersey Fireplace, especially Matthew and Scott! From the…read moremoment they arrived, they were incredibly friendly, warm, sincere, and professional. They took the time to explain how my gas fireplace works and how to use it properly and efficiently. They truly went above and beyond. They carefully laid down tarps to protect my home and keep everything spotless while they worked, and when they were finished, my fireplace looked BRAND NEW! The difference was incredible. I would be remiss if I didn't mention their honesty. There was absolutely no attempt to upsell me or convince me that I needed anything unnecessary. Matthew and Scott were genuine, knowledgeable, honest, and just genuinely nice people to have in my home. I will always use Central Jersey Fireplace for any of my future fireplace needs. They have absolutely earned my trust and my business. Their service was truly outstanding from beginning to end, and I'm so grateful for the time, care, and genuine kindness they showed me. Thanks guys!!

I am to old to do the thing I could do at one time, our gas fireplace was not lighting and I was…read morenot able to get on my knees and get the job done and then I found these guy. Matt & Scott came over and cleaned up the fireplace were very neat answered question and were great. I hope I will not need them again but it is great to know they are there. Thank you guys, it was so nice to put the fireplace on when we had some cool nights

They did the install on our fireplace and my wife called for maintenance and the one time they…read morepicked up the phone, the answer was "you guys are far, we will call you back". I left about 4+ voicemails, the last one I stated that, I would write a bad review if I did not receive a call back. Here's my review, HORRIBLE. 11/15/2021 KJB did respond couple of days after and sent a technician, Bill. He came in today, did maintenance and fixed the problem. Very clean, quick and very reasonable with the price. I understand with covid and being short staffed. I need to update bc it was only right so thankyou.

The installation went very smoothly. When we didn't love the way it looked they replaced it with a…read moredifferent set at no cost . Incredibly accommodating

As property manager for over 30 years, it is rare to find a contractor who cares more about helping…read morea person as opposed to making money. Recently, I was stumped by an issue with one of my residents. While Bridgewater could've set an appointment and charged me a fortune only to tell me they couldn't resolve the problem, this contractor not only declined the work because they knew they couldn't help ultimately, they gave me competitor's names and numbers AND educated me on soooo much about the issue so I could make a better informed decision when the time came. I wish other contractors would take page from Bridgewater Chimeny's book and devote themselves to helping people!

Michael is a leader in the Chimney industry. If you want an honest inspection of your chimney, you…read morecan't find any better than Bridgewater Chimney Sweeps.

There are a few things you want when shopping for a fireplace. 1) Knowledgeable Sales people 2)…read moreGreat Price 3) Great service during and post purchase. With that said, Ember Fireplace was all those things and more. 1) Knowledgeable sales People - Keith and Martha are like no other. Ember fireplace was the 7th place we visited (because my husband is the type of person that needs to SEE EVERYTHING before making a decision) and there is a DISTINCT difference in knowledge that this pair has versus anyone else. They answered all of my husband's anal questions and were able to provide education above and beyond anyone else. When Keith come over our house for measurements, he help adjust our fireplace design to optimize the air flow and heat from our unit, we didn't get that type of feedback from anyone else when we showed them the design. Genius! 2) Great Price - Beat all other places we went to! 3) Great service during and post purchase - Martha kept us in the loop on timing of our delivery (which took a while from overseas). Keith was fantastic with the install, doing and redoing anything that wasn't perfect, adding stones and being patient with me and I angled them over and over. If you are in the market for a fireplace, and you want people that know what they are doing and are a pleasure to work with, this should be your first and only stop. I'm happy to be done with my fire place, but even happier about my experience with this team.

Complete scam and by far one of the most unprofessional experiences our company has ever had…read more We paid a $10,000 deposit, as we were told payment was required before the fireplace installation could be scheduled. After receiving our payment, they scheduled an installation date and never showed up. It has now been MONTHS of trying to get this fireplace installed. We have called well over 100 times, sent numerous emails, and even went to their location in person trying to get this resolved. Despite all of our efforts, we still have not received the fireplace or installation that we already paid for, they do not even have the courtesy of answering. We are now disputing the $10,000 charge with our credit card company in an attempt to recover our money. Our company has been in business for 30 years, and this has been one of the most unprofessional experiences we have ever dealt with. Their failure to provide the product and installation or even an answer to various emails and voicemails we paid for has significantly delayed our project and caused unnecessary frustration for both our company and our client. Based on our experience, Do not pay this business any money. We made the mistake of trusting that once they received our deposit, they would provide the service we paid for. Months later, we are still waiting. Completely unacceptable. Complete Scam

They converted our unsafe wood fireplace to a gas insert fireplace. They had a lot of options for…read moreus and we were able to get just what we wanted. They were very professional and I felt comfortable with them installing a new gas line and the insert. They got all the permits and inspections. I would highly recommend them.

Obviously the store doesnt care about opening hours since theyre open whenever they feel like it…read more(just showed up and the place is closed). Bad for business since some people like me drive from further away..