Unfortunately, I did not have the experience with Greg as others did, probably because my job wasn't the standard easy barn door install. However, his constant lies and charging me for things I didn't receive speak to his character and would not be a company I'd want to work with. I should have posted this a long time ago but had a lot of other things going on and let time get away from me. But I'm still living with the aftermath as he never delivered the double track as promised.
1. Greg did not install the doors according to project requirements we discussed. He used a 1-rail track instead of a 2-rail. I now cannot open my pantry drawers because the doors won't open all the way and there is a large gap on the side of the door opening because the doors can't close properly.
2. Greg did not use the header board but charged me for it.
3. Greg refused to install the doors when I wanted him to, supposedly because other rooms nearby weren't painted yet. However, he caused damage at install requiring me to have to paint right around the doors anyway. I feel this was an excuse to delay the install.
4. Greg delivered the doors and required my son pay him without giving me any advance notice. In addition, payment was only required after install was completed.
5. Greg cancelled the morning of install, the day before I was hosting Thanksgiving and the day my contractor could be there for the install. Promised discount due to inconvenience, but never given.
6. One of Greg's guys damaged the ceiling while carrying the door to the pantry.
7. Greg did not hang the doors level - near the top of the door, the gap from the wall is about 2 ¼ inch. As it nears the floor, it's about a 3-inch gap. It is hung at a slant.
8. The glass panes on the door are not as expected. You can see through the glass, but I was told you would not be able to.
9. Greg installed the doors to where the gap that is caused from one door being behind the other is on the wrong side of the pantry. The gap should have been installed on the side you can't see.
10. Greg tried to overcharge me on final payment, in addition to NEVER deducting for header board and cancellation discount.
11. After things didn't turn out well, Greg became very rude, condescending and made me very uncomfortable. I felt I couldn't express my concerns safely.
12. After saying he'd order a 2-rail track (would take about a week to come in) and come back to fix the issues, Greg has never come back. It has been lie upon lie and I'm still left with doors that don't work correctly and are not installed properly.
13. Greg's excuse was that he didn't know about the pantry drawers. We didn't feel the need to discuss that as we asked for a double-track and should have gotten it. And, did he not see the pantry drawers when he came for the install and know it wouldn't work??? Not sure how a knowledgeable carpenter couldn't figure out the single track wouldn't work. read more