We had a very poor experience with another company when researching windows and installation and…read morewere a bit cynical of contacting another business. However, the process of obtaining a quote was indeed as easy as Zen Windows website makes it out to be; check out their website and watch the videos. I completed their form with the number of windows, approximate size and the requirement that the windows must meet a minimum efficiency. A reply was quick and thorough and above all easily understood and answers to questions were immediate. Dennis provided all the information needed should a permit have been required. Once accepted, Kevin came out within a few days to take specific measurements needed for ordering the windows. Within just over a month, we received a call asking if the installation could take place within 48 hours as they had an opening. Ed, Jimmy and Daryl were the installation crew who arrived promptly and you could not ask for a more conscientious and professional team. They seemed to get along and worked well with each other. Care was taken to protect floors and carpet, the installation and operation of the windows was explained, and clean up was meticulous. I had planned to shampoo my carpets after they were finished and Daryl did such a good job of cleaning up the floors I did not have to vacuum first! We had 6 windows replaced and opted for the Endure EN600 series double hung, Energy Star Certified windows. These windows were installed on a warm day in rooms that get the afternoon sun and it was immediately apparent that the sun gain was much lower than the previous windows. The wind is gusting today and there are no drafts! The total cost was a bit above some of the other estimates but after our previous experiences as well as the ease of the ordering process, the personable and professional installers- much less the quality of the windows- it has been well worth it.

Dennis and Rhonda were quick and fully responsive to my questions and made the whole purchasing and…read morescheduling process very easy. Their seasoned installers were very professional, prompt, and respectful of our home. They worked hard to replace our entire two story home in one day before bad weather was supposed to hit the next day. We feel like we got a great product that will last for many decades which also has a great warranty. I would definitely recommend them to anyone wanting the best customer service and no pressure sales with a great buying experience.

Our roof was damaged by hail and caused a leak inside one of our bedrooms. A friend recommended…read morethat I call Alex Gilbert at Ray Gilbert and Sons. Alex came out and confirmed damage, wrote an estimate and worked with the damage adjuster from my insurance company to make sure that all of our damage was addressed. We needed a new roof, and also chose to have new gutters, soffits, and gutter guards put on at the same time. Our estimate was written in the beginning of December. I was worried that we would have to wait until spring to do the work, but Alex assured me that he would keep an eye on the weather and if we got a run of warmer days, we would get it done then. We had a warm spell in mid-December and his team of installers came out and did the tear-off and install of the new roof over two days. The gutters and soffits were done during the next warm weather days. My house is nice and dry, and looks great too. The architectural shingles are a great color and the upgraded gutters are amazing. No more getting up on the roof to unclog them! I would highly recommend Ray Gilbert and Sons--they did awesome work at a fair price, were responsive to my questions and concerns, and were overall really easy to work with.

Ray Gilbert & Sons did an outstanding job repairing our hail-damaged roof and siding. The team was…read moreprofessional, completed the work quickly and ahead of schedule, and left everything spotless. They saved us thousands by expertly advocating with our insurance company, securing full coverage for the repairs and even getting our entire A/C unit replaced. Timely, high-quality work from a trustworthy family-owned business. We couldn't be happier and strongly recommend them!

Loved my windows & the cost so much I called them back to replace my patio doors TOO…read more Replacing them BOTH help me save on my heating & cooling costs. Tell your friends & family! They're the BEST!

Don't purchase these windows they will break and getting…read moreservice or replacement is non existent

After searching for the right company within our budget we chose Viviano's, and I am so glad we…read moredid! The crew was so professional, polite and respectful of our property. We are so please with the entire process and our windows look amazing! Thank you to Mark and his crew! John and Sherry Walker

1 star review I…read morewish I had read more reviews before doing business with Viviano Windows & Doors. I purchased a storm door and storm window from Viviano and unfortunately had an anwful experience from both a quality and customer service standpoint. The storm door and the storm window came for delivery on the same day. The storm window was unable to be installed as it did not fit (note, two different people came out to measure after I paid my deposit). They were able to install the storm door and the storm window was remeasured and reordered. After the storm door was installed, I had concerns about the door and its installation so I reached out to their main office phone number and spoke with the office manager. A few hours later I received an abrupt text from an unknown number. It was the owner of the company. Rather than working with me to address the issues, the owner became increasingly defensive and dismissive. In this exchange I explicitly told him that I still wanted the storm window and that my concerns were with the storm door only. His response was that he was the owner, he was making the decision, and the decision was final. He refused to install the storm window and instead offered a full refund only if he could return to my home and remove the storm door the very next day. At that point, I accepted the refund because I did not want to be left without my deposit. However, the way this was handled left my entryway looking like the home been broken to and in a condition that was extremely disappointing, as shown in the attached photo. In this case, rather than trying to find a reasonable solution, the owner repeatedly emphasized that they install "thousands" of these doors and had not had complaints, and ultimately chose to terminate the rest of the project rather than address my concerns. I was never asking for anything unreasonable. I wanted the door issues addressed, and I wanted the storm window I had ordered and been waiting for. I was very much willing to pay for it. Unfortunately, my experience with Viviano was that once I expressed dissatisfaction, the conversation became adversarial rather than focused on finding a solution. The communication was unprofessional, the situation was handled poorly, and I was left extremely appalled with the overall experience. Lastly, from my deep dive reading all reviews, I know the owner will respond rudely. I am including the messages he sent me to make it clear this is not someone you should do business with. Thank you.

First. We were looking for a remodeling of the Kitchen and Master Bathroom. It was planned to do…read moreit in 2020. Then COVID. The time spend as researching, researching, researching. We had several quotes (few in the 6 digits). My husband and I just couldn't agree on which one to choose from. The quotes were either too high or did not on design, and sometimes both. I called STL Design and Build Design, setup an appointment as my last resort. STL Design sent Tom Levinson. Mr. Levinson arrived earlier than time with his assistant. This is definitely a rare. We went through the areas for remodeling. Tom sat me down and listen to all I wanted to do. Then it came down to the details and pricing. The wants an can't live without. We finished with an estimated quote that we were very happy with. Tom was wonderful. He gave me sound advice on my selections for the kitchen remodel. He went through the cost, time-line, and process. Tom went to warehouses with me for selections on the items. Matthew Pevehouse, thank goodness for him. I had a family emergency out-of-state. Matt took care of everything for us. The whole crew were wonderful. Matt took pictures and kept me up to date. If there was an issue it was quickly resolved. My husband and I are thrilled with the results. The look is absolutely fabulous, the craftsmanship and quality of products excellent, and done on time. Thank You STL for a wonderful experience. Bathroom is the next project!

I contacted several companies about new windows... Their price was right in the middle... after the…read moreinstall, I could tell their quality was superior. Their people were just fantastic clean and professional! This is my second project with them!!!

Woohoo! As good as it gets!, is right…read more I had been putting off replacing the windows on my sunporch for years. I kept putting it off, until recently. In the past, I hadn't really utilized the room that much, it was just a room I crossed through when I entered and exited the back of the house. Now, I created an entertainment room and needed to improve the windows. I had spoken to Renewal by Andersen at a craft beer event and kept their information on hand. They did call me a couple of times, since the event and didn't mind when I'd ask them to call back in a couple months. When they followed up the last time, I was ready and meet with one of their salespeople. The sales pitch was professional, informative and low-key, no high pressure. I was sold. The next step in the process was a tech coming out and getting very accurate measurements, since all windows are custom made. Again, this step in the process was professional and took minimal time. Six weeks later, my windows were ready to be installed. They were very accommodating working with my work schedule and coming on my day off during the week, so I didn't have to waste a personal or vacation day to get my new windows installed. My installer was scheduled to arrive at 8 AM, he pulled up 5 minutes early - nice. I like it when a repair/service person is on time. I meet the installer out front and walked him to the back entrance of my home, where the sunporch is located. I went on about my business doing errands within the house, keeping the dogs quiet and I even wrote a couple Yelp reviews. Periodically I'd come back to watch his progress and chat about the job. As I watched, I was impressed with the attention to details and how meticulous he worked. When he was done and I walked into the room for the first time, I knew I made the right decision. I immediately could hear the difference in acoustics and feel the difference in temperature. Not to mention the aesthetics of the room. It was a good investment, that I now wish I would have done it earlier. Would I use them again? Yes. As I replace additional windows in my house, they'll be Renewal By Andersen. When: Early December 2016 Why: Needed new windows (3)

O stars for this product. Overpriced junk. They leak. Moisture forms and freezes to ice on windows…read moreduring winter. I have to put plastic up every winter. Customer service is a joke. Hang no drapes or blinds in the bedroom?????

Amazing! My home looks wonderful. Big shout out to Geraldo and Miguel. They were awesome. My…read moresalesman Brendan was great. Thank you!

I would give 0 stars if I could. We had windows and a sliding door installed months ago. Upon…read moreinstall the lock on the door was damaged. The service guys apparently ordered a new one and it's been a nightmare. This was in January, part is expected in May and we still can't get customer service to call us back - mind you it's June! I would NOT recommend this company to my worst enemy. No one should use Window Nation. If this review keeps one person from going through this it's worth it. Spend your time and money buying from a company that stands behind their product. It's NOT Window Nation.

We just had several windows replaced by Windows, Doors & More at our home in the St. Louis area…read more To say we are pleased with the result would be a vast understatement. Dan carefully walked us through the many product and pricing options and explained trade-offs with each - in an informative, no-pressure way. His advice was invaluable and we are just really pleased with the outcome. The installation process was efficient and with care and attention to detail. All done in less than a day. So, a resounding recommendation to Dan and his team. Great job - thank you!

From the owner: We specialize in helping our customers get an exact fit with their window and door needs.read more

Jared Hoffman was so friendly, patient and kind with my crazy household while providing a quote…read more I enjoyed the details from the company information, door and glass information. Jared was very informative. Love the samples between the digital views and glass samples. Highly recommend this family owned company

I hired STL Windows and Doors to replace 28 storm windows on my home because they were highly…read morerated. I was told that the windows would be fully custom to fit my existing custom interior windows, however, the storm windows I received are not custom and do not line up with my existing interior windows (see photos below). Honestly, I just wanted this fixed as it degrades the look of our home and is not what I ordered. What the company will tell you: 1. They tried to remedy the situation, but the company they use is no longer making storm windows so there is nothing they can do. 2. They apologize if the windows are not aesthetically pleasing or do not meet my expectations (disregarding the fact that they are not what I ordered). 3. They pride themselves on customer service, their reputation, and their customer's satisfaction. What I will tell you: 1. When I alerted them to the issue, they said, "It is what it is." They also told me that the storm windows only came in a 50/50 split (and not custom). I contacted the supplier myself and confirmed that the windows are available to order in custom sizes. When I told the company this, they said that they had reached out to the supplier and since they were no longer making storm windows, there was nothing they could do. I asked if there were other solutions, such as contacting another supplier, but I never received an answer to that. They also claim that I didn't tell them of the issue until the job was complete, but I told the installer (who happens to be the owner's sister) at the beginning of day two and her fiancé (the salesman) came out at the beginning of day three to see what the issue was. The job was not completed until the end of day three. I did not correspond with the owner until I filed complaints and contacted a lawyer. 2. "Apologies" aside, I must now pay another company considerably more money to fix the issue caused by STL Windows and Doors. 3. Their actions do not align with priding themselves on customer service. To outline a few of the particulars (without going into too much detail): they've blamed the original salesperson who no longer works for the company, they lied about the windows not being available in custom sizes, they then blamed me after I found out that they are available in custom sizes, a window was installed broken and has not been fixed. Please SHARE this with family and friends to help them avoid losing money to false promises. Thank you!

He took out a glass shower door relatively quickly to be disposed of. And after the removal, he…read morefilled any holes left by the mounting pieces of the shower door.

I contacted Derrick with a need for a smoke detector installation in one of our properties that…read moreturned into needing a new porch railing and also a fix of a big hole in our wall. He exceeded my expectations, was quick and efficient. I'll happily hire him again in the future.