Very pleasant experience working with O'Fallon family floors to replace the carpet in a few rooms…read moreof our house. We had someone out to measure and got a quote promptly. Their pricing was great compared to a few different companies. Went to the store to pick out carpet options and scheduled. The installers arrived right on time and worked quickly. They were just fantastic and cleaned up after themselves. Very pleased with their work and will happily seek them out with any future flooring needs.

We had a great experience start to finish with O'Fallon Family Floors! They were able to quickly…read morecome over and measure our space to give us a quote. Once that was completed my husband and I went to their store to look at carpet samples in person and pick out our carpet. The staff there was friendly and very helpful. Installation day went extremely smoothly! They were on time, efficient and our carpets looked excellent at the end of the day. I also appreciated the checklist they sent ahead of time to make sure our rooms were ready to go when they arrived on installation day. We got our carpets replaced in 3 bedrooms, and would definitely use this company again for any future flooring needs!

The staff at Hometown Floors was great to work with! Our questions were answered immediately and…read morecorrectly, the communication was proactive, and the installation (completed by Skip and Kevin) was flawless. We are very happy with our experience and would recommend them to friends, family, and neighbors!

First -the floors look great. Our installer was fantastic. The business part of this transaction…read morewasn't so good. First quote went up significantly (due to the measurements that I gave them) book, I'll assume that responsibility. Pick out another flooring so the wheelchair can go over it. Then the pricing starts really fluctuating. They've already started tearing out the flooring. Here comes Mr. Hometown himself. Another 2k for subfloor. Absolutely not. Decided to glue it down. No mention of price change. Floors done-look fantastic! Get a call from Mr. Hometown -they will be adding $400 to the second half so that they can pay the installer for putting down glue. Pretty poor business there Mr. Hometown. I really debated about writing this - $400 on top of $18k doesn't sound like much but such poor business Mr. Hometown.

This was the best experience I've ever had with a contractor. I requested a quote and that day…read moresomeone came by to take measurements. The next morning the crew showed up on time and worked nonstop to replace all of the flooring on the 2nd story. They ripped up the carpet, removed the baseboards, maneuvered the furniture to install the flooring, and reinstalled all of the baseboards. They went above and beyond in every aspect and were so kind and helpful. I'm so thankful to have worked with such a great team and look forward to working together in the future.

From the owner: Our mission is to make Quality your preferred flooring installation company, offering the most…read moreprofessional flooring services in the area. Our company is specialized and offers the most professional floor services. We take the best quality suppliers and offer exquisite finished product to our customers, ensuring proficient value for their investment.

If you're looking for a flooring company, stop looking, you've found them…read more Luminous Flooring exceeded every expectation I had for my kitchen remodel. From the first conversation to the final walk-through, every member of their team was friendly, professional, knowledgeable, and genuinely enjoyable to work with. They made what could have been a stressful project feel easy, and they always showed up with a positive attitude (and a good sense of humor). I'm glad I made a decision to go to the Caseyville Home Show and met these folks. We ran into a few challenges along the way (this is an almost 100 year old house with original floors). They worked with me every step of the way to find solutions and make sure everything turned out right. That level of customer service is hard to find these days. The craftsmanship is outstanding. The attention to detail is obvious, and the finished floors look absolutely incredible, and the price was very reasonable. I couldn't be happier with the final result. It's also refreshing to support a family-owned business that clearly takes pride in its work and treats customers like people, not just another job. I recommend Luminous Flooring without hesitation. If you're comparing flooring companies, you can stop now -- these are your people.

Luminous Flooring in Arnold, MO deserves every bit of praise I can give. We recently had a portion…read moreof our wood floor refinished, and the results are nothing short of stunning. The newly refinished area blends seamlessly with our existing flooring -- you would never know where the old ends and the new begins. Their craftsmanship is truly exceptional. While the entire company has been wonderful to work with, I want to especially recognize Jesse and Ray, the two technicians who completed our project. These two went above and beyond from start to finish. They took the time to explain every step of the process, answered all of our questions with patience and clarity, and treated our home with genuine care. Their professionalism, friendliness, and attention to detail made the experience outstanding. Jesse and Ray are true assets to Luminous Flooring, and because of them, we will gladly recommend this company to anyone looking for quality flooring work. Five stars all the way.

Great price , communication, and quality products and installation of carpet and tile. The owner…read moredid some of the work and is great to work with. I would 100% recommend them!

We used Beseda flooring for our bathroom remodel tile work. Everything looks incredible! Brad made…read moreit easy to trust the team. Josh was extremely detailed and passionate about his work and making it look the best it can. I can't thank everyone enough for how amazing it looks. It's a great feeling seeing your ideas come to life! Great value too!

He took out a glass shower door relatively quickly to be disposed of. And after the removal, he…read morefilled any holes left by the mounting pieces of the shower door.

I contacted Derrick with a need for a smoke detector installation in one of our properties that…read moreturned into needing a new porch railing and also a fix of a big hole in our wall. He exceeded my expectations, was quick and efficient. I'll happily hire him again in the future.

This company has been outstanding from start to finish! We were looking to put a runner on our…read morestairs and hoping we could get it done prior to Thanksgiving. This was about 2 1/2 weeks ago. The second I looked them up on Angi. Someone called me and the ball was rolling instantly. I communicated with Allison and she kept me up-to-date on everything and let me know when one of the guys was coming out. A fantastic, friendly and easy person to work with. Jeremy was the first one to come, and he was very personable and seemed genuine from the second he came in. He offered us different options, gave us some opinions, but ultimately left it up to us. When we asked about the chances of it being put in before Thanksgiving, he said he felt very good about it, could not promise anything, but would do his very best. The carpet was just installed today and it looks amazing. Chris is the one who came out to make sure everything was measured the way we wanted how much carpet vs floor would show. He did the installation. Promptly here at 10:00 am. He was beyond incredible. Not only did he once more walk us through everything before he started, but he fixed a small issue we have been having with our top step where there is a decent gap between the stair and the wood, We have not been able to fix it. He said he could take a look at it for us and he fixed it. Then on his own without any asking he went and re-glued some of our spindles that were just loose. When you would walk down the stairs, they would make a little rattling sound, but he fixed that for us on his own time. I would recommend them 100%. They were spot on, great communicators, very personable and did a fantastic job.

Professional and efficient service. Carpet replacement in three rooms and steps. Looks good!read more

Where to begin? Their selection is excellent and even better communication. We have used…read moreBoardwalk three times now and every time we are impressed with the service. My husband took the installation classes provided for free by Boardwalk and they really inspired us to try this ourselves. Ordering through our pick up process, they were great. Zero complaints!

If there were a zero star rating, this place would have earned it. If you're going to go work with…read morethese folks, be ready for delays and poor customer service -- especially if you're a woman and you have to deal with the man that works there. He drops patronizing comments around like crumbs from a donut. I imagine he's the sort that if someone tried to address it with him, he'd avail himself of responsibility because women are "over sensitive". I went in on Friday 11th August to inquire as to whether they could find a box of 4" X 3/4" Brazilian Cherry (Jatoba) flooring to finish about 15 square feet, which I am short. They took my name and number and said they'd call if they found some. About 45 minutes later, they called me back to say they'd located some. "Come on back in and we'll get that ordered for ya." Since I was already on the phone, I asked if he could take my credit card details so I wouldn't have to make the trip out there a second time. He seemed irritated and unwilling to do it, but I managed to persuade him to take my details, and remained generous and polite despite his dismissive tone. "Ok -- I think we'll be able to get that on the truck this afternoon for you." The following Wednesday (15th), I still hadn't heard from them. Since he hadn't issued a receipt or confirmation email, I checked my bank account to see if the payment had gone through. It had. Since nobody had called and he'd said the wood would be on the truck Friday, I figured it'd been plenty of time, so I went to the store. It hadn't arrived. The guy once again seemed harassed and irritated by the inquiry, refusing to make eye contact, and remaining slumped over his paperwork and computer screen, which were turned away from me. Turns out they didn't have it in the warehouse and they couldn't get it easily. He'd have to order a box from somewhere in New Jersey -- for which he explained I'd need to pay an additional $60. I wasn't willing to do that. I asked if he'd considered calling to communicate. He immediately wanted to talk about refunds. (!) Since I'm on a tight schedule of building, I suggested instead that if they normally carry 3&1/4" or 5" Jatoba, I could get my sample from the car and we could see which of the two would work best. When I came back in, his demeanor had shifted and he was suddenly friendly. It was clear that the 3&1/4" would work, I was willing to just move forward despite his inability to comprehend that I didn't need classes on how to install flooring in a house I'm building with my own two hands. Turns out they didn't have it in stock. It was going to take too long to order, so he offered a refund, but was unwilling to issue it directly to my credit card because there's a fee attached, and they normally issue checks to defray the cost. (!) Not long after I left, they called back and had located a box they could get to me the following day. It was a bit more expensive, but they offered to eat the cost, so I thanked them and moved forward. I showed up to pick up the wood first thing Friday morning the 18th -- a full week after first starting this and being promised different things that they couldn't deliver on. They loaded it in the car and sent me on my way in less than five minutes. At a stoplight, I looked down at the label on the box, which was poking through the seats. It said 5" Tiger wood. I called and told them that I was DONE, and they'd be issuing me a refund directly to my credit card right away, which they did. I was about 10x more rude to them than I would ever normally be. Ever. Naturally, they said that this "never, ever happens". And I'm really not proud of being so rude to them in this, but come on. They could've communicated or treated me with respect as a customer multiple times. Not only that, but if you've had a difficult interaction with a customer, you'd think it'd be in your best interest to double check the label on the box before it reaches the customer. So yes, it's the warehouse's fault for picking up the wrong box, but it's THEIR fault for not checking the box before following up with me. Additionally, being an empathetic, responsible human being in interpersonal interactions is not a super difficult skill to learn, and it goes a long way. Their mistakes have cost me over a week in wasted time, effort and energy during a tight building process.

I hired Rick in Jan 2025 to complete finish our unfinished basement. The 'team' of 3 men were from…read moreIllinois. I live in O'Fallon mo. These men didn't arrive until 10:30am to begin their day. They took a lunch break and left each day by 3pm! One day, I saw that they were using my extension cord that they'd taken from my garage without asking! Umm bring your own equipment please or at least ask to borrow. Only one of them could speak broken English. They were scared of my dog so I HAD to be home while they were working. It was ridiculous. Their drywall skills were pathetic and tape and muddying looked like my preschool kids did it. When I would show Rick their shoddy work he would had them correct it but it was over and over and over. Their paint work was poor. Parts of the floor tile had to be removed and replaced. We found The ductwork was left unhooked up and ceiling tiles right over unfinished ductwork. I would not recommend and I will never use again. DO NOT USE THIS COMPANY as they hire non English speaking men who do do not know how to do interior construction work. Egress window leaked too

Rick and his team at Premier 1 Properties did an incredible job finishing our basement and staying…read moreunder budget. We had a low, tight budget but big dreams. We received quotes from a dozen contractors and none of them could stick to our budget. Rick provided some solutions that would help us stay under budget and still have a really nice space. It is now the BEST space in the house. We will be calling on Rick again for our next renovation. We had a one-year-old at the time of renovation and it was in the middle of the Covid 19 Pandemic. Rick and his team were incredible with checking on us and letting us know in advance how our day might be disrupted by the work. They were considerate of sound levels when he was napping and so courteous of our home life, which we were still adjusting to ourselves. This showed us a lot about the character of Premier 1 Properties. They care about the quality of their work, but they also care about their customers and their experiences during renovations.