I had an appointment yesterday for the signature brow service and an eyelash lift and tint ($165). Overall, this service did not meet my expectations. The owner is very nice, but I felt like my appointment was rushed as she had back-to-back appointments with other clients and even though I arrived on time (giving myself 15 extra minutes to find and pay for parking) I received a couple of last minute texts reminding me to get there on time, which tbh was not helpful b/c I was already cognizant of that and was busy parking, paying the meter etc so did not have hands free to respond.
Paperwork consisted of disclosing whether I use retnin A, a few brief questions, and credit card info. Latoya got me started right away, which was a plus, but there wasn't really any consultation regarding my eyebrow goals and the result is I have thicker brows than I was going for . . .
The lash lift part was generally fine (it's like getting your eyelashes permed). I was unprepared for the lash tint part though. I wore contacts and kept my eyes closed. During the procedure my eyes started to burn, like really bad at one point. The chemicals were obviously seeping into my eyes. It was at that point I asked Latoya if I should have taken my contacts out before hand and she said no it didn't matter. We decided to stop the processing time early because my eyes were too irritated. She told me that everyone's eyes burn and that clients get used to keeping their eyes still and not squeezing them too much and she joked that I needed to toughen up. After that, she gave me some very brief instructions like use a serum and don't use waterproof mascara and she was on to the next client. I did not receive any pre or post written instructions from this appointment let alone any advanced notice about the burning.
After the appointment, my eyes continued to hurt and today my left eye is red, painful, and possibly infected. Now, hindsight being 20-20, I googled this procedure and it is not supposed to hurt or cause this degree of irritation. Also,*** please be advised anyone getting this should take their contacts out before the procedure** I really wish the owner had given me good instructions beforehand. She was so blase about things and yes she is an aesthetician, and by all accounts a very good one, but I did not feel like she put my health and safety first. Rather, I felt like one of many customers she had to deal with that day. The price point for the services was high and I just don't feel like it was commensurate with the service provided, and i dont feel like my individual needs were addressed ( for example, others mentioned they were given a tutorialon how to shade in their brows. I was not)..
I am writing this review because I was disarmed into trying this business because of all the 5 star glowing reviews. I am upset that I wasn't given basic instructions about what to expect ahead of the tint and lift (which costs the owner nothing) and dos and don'ts in the week ahead. I think it is very unprofessional that this information was not provided. This lack of professionalism leads me to believe the owner cares more about $ than client well-being and safety. In short, I put too much trust in this business based on the many fabulous reviews and feel compelled to write this review, as an honest counterpoint given that my personal experience was much different. read more