I normally don't write negative reviews, especially because I worked in the food service industry for over 10 years. I understand that restaurants get busy, orders can take longer than expected, and mistakes happen. I've always been very patient when waiting for my food because I know firsthand what it's like to work in that environment.
Unfortunately, my experience today was extremely disappointing. I waited almost 50 minutes, close to an hour, for my food.
At first, I didn't mind when people who ordered after me received their food first, even when they ordered more food than I did. I understand that different orders can take different amounts of time. However, after about 30 minutes, I asked about my order. I was told they were waiting for the fried chicken, so I continued waiting.
About 10 minutes later, I asked again and was still waiting. At this point, I felt like I was being ignored because there wasn't much communication or urgency regarding my order. I was standing there waiting while other things were happening around me, including staff exchanging food with the Mexican restaurant next door. I actually understand this because I've worked in food service and have experienced exchanging food with neighboring businesses myself, so that part alone wasn't an issue for me. What frustrated me was that my order had already been delayed for a long time, yet I still felt like no one was really checking on it or keeping me informed.
What made the experience even worse was that my family had already finished eating while I was still waiting for my food. My mom eventually had to tell the staff that my entire family had already finished their meals and I still hadn't received mine.
I appreciate that they eventually gave me an extra chicken wing and a large mango dessert dink as an apology. However, by that point I was already extremely frustrated and had lost my appetite. I didn't even end up finish eating the food or eat the extra items they gave me.
I really don't like leaving negative reviews, especially because I know firsthand how difficult working in food service can be. I'm usually very understanding and patient, and I rarely get upset with restaurants. That's why this experience was particularly disappointing for me.
I understand that things can happen in a restaurant, but waiting nearly an hour for my food, having to repeatedly ask about my order, and feeling ignored while waiting was simply not a good experience.
I hope management takes this as constructive feedback and works on improving communication, order management, and customer service. read more