Top notch service! In this day and age something that in times past was a given is super hard to…read morefind now! The owner was there by himself serving everyone! He literally had 6 customers within 15 mins and knocked 5 of them out just like that! One person was waiting on ski adjustments which took more time. I came in with a minor road bike tire repair and he solved the problem in seconds! We have now two bike shops on the Westchester area and the other one is shut down until 1/2! These guys are open because ski season is among us and he stays busy! Wise man. Lots of bikes for sale and rental, same with skis, ski boots, helmets, and all the things! Highly recommend this place! The owner is also seeking talented ski technicians so if you need work and have this unique and advanced level skill go apply!

I can't say enough great things about Jason at Summit Ski and Cycle! He gave us an amazing deal on…read morea Mac Fox bike for my daughter that came with all the safety features, lighting, accessories, and even a dual battery. He also recommended an excellent bike chain that was still priced before the tariff increase -- you really can't go wrong! Jason is an incredibly honest and helpful business owner who truly cares about his customers. His customer service and willingness to work with me went above and beyond. I really appreciated that he even made time for our pickup when he was getting ready to leave for his own family trip for the weekend. This was such a different experience compared to other bike shops that just want to make a sale and move on -- Jason took the time to make sure everything was right and that we were happy. I highly recommend visiting Summit Ski and Cycle if you want quality products, fair pricing, and someone who genuinely stands behind what they sell.

I went in a couple of weeks ago when Burton was having their 40% off end-of-season sale. Joe as…read morevery helpful and patient. I wasn't convinced I was ready to buy the step on boots and bindings. But he took the time to work with me and my friend, who was also considering the boots and bindings. We asked lots of questions and tried on lots of boots. All the reps helping us were very knowledgeable and helpful. Both my friend and I got great deals and a free pair of Burton snowboard socks! Thanks, guys!

It's been ages since I snowboarded but my girls wanted to get snowboard lessons for the end of…read moreDecember so I decided to see how my board was. My Burton board that I got 25+ years ago was unpacked from its bag and I decided to head to the Burton flagship location in Santa Monica. Parking was easy as I entered the store. I got there and 2 people from Burton staff greeted me. I asked about my board to see if I needed to do anything with it and they lead me to Joe! Joe is definitely the person to talk to about snowboards. His wealth of knowledge definitely shows and with the no pressure sales looked into my board and we tried on some new boots since my previous ones just completely fell apart . Eventually after trying various boots and learning about the technology that has changed since then, came up with a plan that I needed to work on including breaking in my boots. This store is laid out well and organised. I even managed to pick up a pair of socks while I was there so I could ensure I had the right socks as well (Not too thick and not too thin ) My time was cut short as I had to go but I will be back to have Joe bring life back into my snowboard. Be sure to make time enough for this process and make sure Joe is there to sort your gear out !!

If you're anxious about skiing, go see Jack at Virtual Snow! After a scary first time last year at…read moreBig Bear, this was the perfect way to learn in a low-stress environment. Their simulator is a total game-changer--it allows you to build muscle memory and work on your form in a controlled, indoor setting without the ice, wind, or crowds of the mountain. Being from Texas, I didn't grow up skiing, so learning as an adult is tough. These Virtual Snow lessons didn't just teach me the mechanics of skiing; they have helped me with trying to conquer my fear of heights and rebuilding my confidence. Jack has also been incredibly patient while I recovered from a toe injury, and the lessons were the best distraction from a stressful few months. If you're a beginner or nervous about the snow, start here!

Wonderful experience! My daughter loved it and learned quite a bit about snowboarding. It was a one…read morehour session - unfortunately I'm blanking on the instructors name, but he was great! Very patient, very informative, and very helpful. We only had time to do one session as we were headed to Mammoth two days later. But my daughter learned a decent amount in just that one session, and she did great for someone snowboarding for the first time! We plan on going for more sessions before the next winter season, and we'll definitely be coming back here!

Everyone is so knowledgeable and helpful here. Great place for ski boots. Great place for sneakers.read more

Came here after I ripped the tongue of my ski boot. Not only did they mold me an entire new liner…read morebut they fixed an issue with my toes rubbing on the top of the boot. Ask for Marek - he was awesome. He also explained how the boot worked, best way to take on and off. Really pleased with my experience here.

I don't do many reviews but when I do, I prefer dos xx, whoops, wrong review…read more Not only do I highly recommend this incredibly great surf shop, but I want to say you should only go to Jack's. They are the best in breed when it comes to surfing stores and I can't say eight great things about them. Not only do they carry just about everything you could ever need for your surf experiences, but they donut was class and style. Their inventory is massive and if you can't find what you're looking for here, then you'll never find it anywhere else. You can always tell more about an establishment, doesn't even have to be a surfing shop but any place, hotel, restaurant, airline or where ever it may be by the people that work there. Could even be a Macys or Nordstroms, theatre's or wherever. What tell you the most about a place by the folk that work there. At his location every employee there had a great attitude and knowledge of all surf. Product knowledge that you hadn't even thought of or crossed your mind before. These guys and the teams there are all first rate and world class humans in top of that. I want to especially single out the manager I met today, Zackariah. You couldn't ask for a better guy to be minding the store and Jack's is darn lucky to have him. Zackariah is a high quality work class human and Jacks is darn lucky to have have him. I've never been so impressed by a fellow running a gorgeous store like this or anywhere else. No, I'm not his mother or father or have any relation to him. I'll just a 68 year old guy who was so impressed by Zackariah, what a great biblical name too, that I have to shout this out to all of you potential and probably many customers already established customers. I will never go anywhere else to get gear for my 35 year old son who loves and surfs down in Encinitas, or my 30 year old daughter who's local here to the Santa Monica Bay who does a little surfing too. Zackariah, your employers are so lucky to have a world class guy working for them. I hope your owners read this reach out to give you a call or show some way of telling you you're doing a great job, because you are and your team shows nothing but respect for your leadership. Thank you for making my shopping experience today a memorable one and I look forward to coming back and hopefully it will be on a day you're managing and are there. In the mean time, you're a rockstar and Jack's is so lucky to have you. I hope you hear from them To let you know and possibly even show you their appreciation of you. You deserve it!!! Rock on!! Craig

The service is amazing. They spent over 45 minutes with my 10 year-old helping him pick a…read moreskateboard and getting him involved in putting the skateboard together. You don't see this level of care and kindness these days.

6 out of 5 stars for Sports LTD. I had a very helpful ski boot fitting by Max who took the time to…read moretake measurements, explain different boots, and ensure I found a boot that was comfortable on my foot long term (landed on the Solomon S/Pro Delta Boa). Because of Max I can ski mountain open to close with no issue/pain! I recently came back on a Tuesday to buy skis before my weekend trip to Mammoth. Hailey was super helpful - again took the time to pull and explain ski options based on my ski level and preferred terrain. Unfortunately, they didn't have my size in store but pulled off a rush shipment to get the skis delivered, mounted, and ready for pickup in store by Thursday afternoon...insane turnaround, seriously such great customer service!

To have a ski shop that offers rentals and repairs close by is heaven! They adjust boots, wax skis…read moreand perform tune-ups ... and they sell a variety of ski and snowboard equipment and accessories. Staff is knowledgeable - ask for Chris!

Tennis shop ..different rackets ..ski shop ..Westwood…read more I would like to get a tennis racket from this shop. It said "Laurel Canyon" tennis. There was a case with autographed tennis balls...visit the UCLA tennis center.

The owner, Rick, is extremely knowledgeable and a pleasure to work with. Whether I need new…read morestrings, new court shoes, or a new racket his iconic store is still the best place to go in Los Angeles for all your tennis needs.

My most recent visit was awesome. Plenty of winter things in stock, and I was able to swap…read moresomething using their Ironclad Guarantee. Friendly employees, great store layout, of course the high quality, non fast- fashion gear that speaks for itself, and a good vibe overall in the store.

I went in for the first time today, i'mlong time Patagonia buyer but had never actually visited…read moretheir brick and mortar stores. Their employees are so cool and helpful. I ended up walking out with two new pairs of Baggies but their catalog is extensive with so many other options to pick from. Very good experience!

I chose this company based on its previously strong reputation -- unfortunately, what I experienced…read morewas a complete breakdown in communication, accountability, & basic customer service. I recently purchased a 2026 Toyota Tacoma TRD Sport & contacted Rack Attack to purchase & install a BakFlip tonneau cover. I was initially assisted by "Steve" at the Santa Monica location. When I called back the next day to move forward with a ~$2K & change purchase, I learned he was suddenly on medical leave -- with no transition or handoff. From there, the experience unraveled quickly. I was transferred to another manager who came to "help them out" from the Orange County location, who was helpful & knowledgeable. He upsold me (successfully) to a higher-end tonneau cover compatible with future rack bars & added fog lights. I made a $1,000 payment based on his assurance that he would confirm product availability & timing for installation before my upcoming trip. He never called back. The following day, I had to chase down updates myself & reached another employee, "Don," who seemed completely unaware of my prior conversations & told me Aaron was no longer available -- contradicting what I had just been told. Again, no follow-up came. By Thursday -- now, 2 days before my trip -- I contacted yet another staff member who confirmed: The tonneau cover had arrived The additional products had not & they could not accommodate installation within the timeframe I had been originally promised At that point, it became clear this was not a one-off miscommunication but a systemic issue. Most concerning, one employee candidly admitted: "I've been here a month, & everything has been a complete mess." That statement alone explains a lot. This experience reflects not only a failure to deliver on a sale, but a lack of internal structure, communication, & support for both customers & employees. No customer spending this level of money should have to manage their own order across multiple disconnected staff members. Rack Attack -- if you are positioning yourselves as a premium outfitter & a key partner for brands like BakFlip / RealTruck, this level of disorganization directly undermines that claim. At this point, I am simply looking for accountability, clear communication, & a resolution that matches the expectations set at the time of purchase. I would welcome a direct response from management regarding how this situation will be resolved -- & how similar customers can expect to be treated moving forward. Should this be resolved appropriately, I would be open to updating this review to reflect that outcome.

The guys here know what they're doing when it comes to the installation of the products they offer…read morefor sale. They all seem to be very friendly and genuinely want their customers satisfied. I have a new car and was a little nervous/concerned that I might end up with a ding of some sort but they are experts at what they do, Tristan, ATL and Steve are all skilled professionals. The products that they offer are of the highest quality and with that comes a higher price point. I selected a Thule racks with Rocky Mountain bike rails to transport my bikes. I've used this same setup on another vehicle twelve years ago and that setup is still in service and working. The company use to be called Rack Solid but ownership has changed but they still offer the same great service.

If you want to go to a place where people ignore you the entire time you're in there and then treat…read moreyou like shit when you go to ring up. This is the place for you! In dealing with the assistant manager who argues with you, rolls his eyes, tells the customer that they are wrong (despite his inability to do a simple exchange and a return with two separate receipts) & then still get charged incorrectly. We left with discontent for a place that once was a childhood staple. As he spent 20 minutes trying to do so while slamming the scanner, refusing to listen or admit fault, & making a lady wait behind when he could have called someone else... I began to wonder how this place stays open. In going on a separate occasion I watched another teller ignore an elderly man making a purchase, & consistently give him attitude as he inquired about his purchases. Additionally there's no common customer service or hello or thank you & in turn you're ignored. I rarely say this but I would have interacted with a robot instead of a human.

I love this store. The biggest clearance sale of the year did not disappoint. The store is so big…read moreit has 2 stories. It was clean and well organized. Well staffed, no waiting, and help if you need it. No bathroom. The clearance rack had some really low sticker prices, and when I got to the register they rang up even lower than the sticker prices. And the cashier gave me an additional 10% off my entire bill just for my email address. I left with a huge bag of clothing 7 items for less than $80. My whole shopping experience was great.