Good quality repair place I'm happy customer…read more Good place to come to By and get fixed shoes

Amazing job repairing and restoring a pair of riding boots that can't be replaced. Thank you!!!read more

So on top of his trade and does a remarkable job. My shoes look brand new when I get them back…read more Cannot recommend enough.

I can't say enough good things about Cascade. I brought in two pairs of men's dress shoes that…read moreneeded salvation. I was quoted the price for each and told I could pick them up the next day. The next day I dropped in and they were ready as promised. The shoes look and function like new. I was in and out in a matter of minutes each time. Parking is limited and you might miss the building if you sneeze. But definitely worth your time and money.

The person who helped me was very sweet & helpful. I didn't know they only accept cash or check. So…read moreI had to come back.

Heard a lot of great things and some very suspicious but my first hands on experience was great…read more Not exactly what I hoped for for timeline but hoping for the best? To be continued....? First time experiencing this service so will let yall know how it goes? But three weeks for glue service on one pair of shoes seems crazy but fair pricing!!

Beautiful space, a rare gem in Portland as far as men's furnishings / clothing and custom.read more

Low quality, no replacement/refund, lack of communication, very surprising return policy…read more Last July, I was visiting Portland and bought some clothes at the Michael Allen store on Morrison St. Among other things, I bought an Italian jacket, Transit, which looks I really liked. To my surprise, after inspecing the jacket upon my return to the UK, I found out that ot was not pure cotton, whereas I repetitively informed the salesperson, Jake Houston, that I only want 100% cotton clothes. I decided not to engage in returns and refunds at this point, as I did like the looks of the jacket, but indeed remembered the occasion. Unfortunately, this was only the beginning. Despite treating it carefully (I never even washed it and of course did not machine-dry it; well, I never even ran into a rain in it) the thread looks like it's dissolving with tiny broken elastic threads showing everywhere. It appear that the quality of the fabric was of unacceptable quality, dissolving after a few months of wearing. Needless to say, I can no longer wear the jacket.  Considering the price of the jacket of over 600 USD, this is very disappointing. I bought the jacket along with several other items at a total price over 1000 USD. When I contacted the store, I first received no response for about a month. Then, I heard back from Anita Noll, office manager. Later on, salesperson Jake Houston returned to me, suggesting I repair the jacket myself. (And presumably, keep repairing it every 6 months, as I see no reason for why the issue would not keep returning). In response, I mentioned that it does not feel comfortable to me to repair a piece of non-cheap cloth used with care and not extremely often for less then a year. I suggested that the situation here indicates that the fabric/thread was not of sufficient quality, originally. Therefore, I asked for a refund, in order to be able to get a replacement here in the UK. Jake Houston responded that it is too far outside of their two week return policy.  In response, I drew attention to the fact that returns related to insufficient quality are normally not the ones falling under the 2-week fitting policy. It would be really surprising for me if a premium store would not address a quality issue on an expensive item within a year from purchase.  To this, I got no response for 1,5 months by now, neither from Jake Houston, nor from the office manager Anita Noll, to the request to connect me to their quality control/management. Me informing them of my rule to post my feedback publicly did not result in any response, which makes me very puzzled about the store's reputation management.  This was all quite disappointing to me, creating with me an impression of some shady business going on, which is not that of a respectable store Michael Allen's seems to present itself. I shall stay away from this store and advise others to do the same.

Jennifer restored an old Governor Winthrop desk that had been in my family for generations. I…read morecouldn't have been happier with the results! It looks new. She waxes the drawers, added a new backing, fixed the loose joints, and even found new hardware that perfectly matched the desk. I was nervous about stripping down the finish, but the result looked like someone had renewed the finish of the old desk and gave it a new sheen. I was lucky to find her, and I highly recommend her to anyone who wants to entrust a vintage piece to an expert.

From the owner: Styling Yesterday’s Furniture adding exceptional, creative, luxury with each piece!…read more Have your heirloom or dated piece of furniture updated to fit your style today!

I haven't had to have any shoes repaired for years, but I do have several purses that I need…read morerepaired zippers and what not I'm gonna have to get a hold of you after the first of the year and see how many things you can help me fix thanks so much! Kat

Ivan fixed my handbag!…read more I had a flight in 4 hours and needed my bag fixed before going to the airport. My husband took it to the Totem Pole Shoe Repair, and Ivan fixed the bag while my husband waited. I'm incredibly grateful to Ivan for rushing this particular job because the bag is my perfect travel bag. We will continue doing business at this establishment. See you soon, Ivan!

I'm getting ready to sell my car and want to present it in its best condition. I recently put a…read morenice scratch across the back seat in an otherwise perfect interior. I used the Yelp service to get repair quotes and received several offers that varied in price and process. I decided to go with New Life and Dale reached out to set up an appointment. Dale arrived at my house on time and greeted me with a smile and a handshake. I showed Dale to the garage, we backed the car out, he took a look, confirmed that he could do the job at the quoted price, and told me he would be done in an hour. Exactly an hour later we went to look at the completed job. A picture says a thousand words. I have two other projects for Dale in the next month or two. Dale and his service are excellent!

Excellent repair to 2 navy leather recliners to worn spots on the arms. These were Barcalounger…read morebrand, & not inexpensive. Surprised at the wear after just 4 years. Today, after Dale did his magic, they look brand new again. Thank you!