Very bad experience id give them 0 stars if i could . I bought my car from them and have always had…read moreit serviced there , they left oil filter loose n I had to go get my fiance and MY 7 MONTH OLD 4 hrs away from home bc the car poured the oil out and they wouldn't honor the tow bill or anything . There management bucked up on us when they was asked how they'd feel if it was there baby sitting on the side of the road trapped , very rude n disrespectful will never recommend them to another soul after this experience . Will be going to talk to lawyer over my 1457 dollar tow bill and it's a 2021 trailblazer less them with 40,000 miles , I got it for her so I wouldn't have to worry about stuff like this. STEPHENS AUTO is a joke and I hope they go out of business for how they treat there loyal customers

The people here are amazing! Fast and friendly!!! Gwen changed my battery super fast and saved my…read moreroad trip!! This chic is is 6 out of 5 stars. The store is clean and the manager is awesome!

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard® batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

Terrible Service - Overcharging - and Unprofessional Behavior…read moreWe were overcharged $9,000 for towing a truck, trailer, and three cars, even though the cars were not towed separately! The staff was rude, unprofessional, and incompetent--they were swearing and speaking disrespectfully to customers, treating them as if they were garbage. Additionally, when our driver arrived to pick up the vehicles, they could not locate the person holding the car keys, causing unnecessary delays. To make matters worse, they charged excessive storage fees without justification. We will be filing a formal complaint with the Department of Justice and other relevant authorities to address this overpricing and misconduct. This kind of scam-like behavior should not be allowed to continue!

Called multiple times. Had multiple appointments over two weeks to have my truck towed to their…read moreshop.. never came. I eventually had to call him to just cancel altogether..

Charles Cuthbertson was excellent to work with. The entire process was a breeze. I will…read moredefinitely recommend Stephens Auto and Charles to friends.

Don't give any of the place your business…read more I just had my oil changed there, &' they didn't put my oil filter back in correctly. oil went everywhere!!! remind you I was Elkins at the time with my baby broke down on the side of the road. When I went to take the tow bill up to Stephan's, these two men were n a s t y to me. Called me dumb for towing my car back to my house instead of to them. &' told me and my fiancé to "get out" his office. nasty nasty nasty. I will be going to court. Do not take your car to here. Just bad all around.

Left oil filter loose , very unprofessional n they question how we knew it was loose . The service…read moremanager was very rude

I waited for over 2 hrs for an oil change an tire rotation. I waited in a outdated lounge with no…read morecoffee an drink machine was not working. A lot of the employees there were talking an playing with there phones instead of working an trying to help all of us in the service department there was 4-5 other people that waited with me we ask for help but were treated rudely by a young female. That was supposed to be a professional. Far from it. I would not visit that dealership again I gave them 3 shots 2 to buy a truck an 1 service chance. I will take my buisness back to Crossroads Chevrolet where I purchased all my trucks from. A lot cheaper without all of the fees king Coal charges. Buyers beware of King Coal Chevrolet