Left oil filter loose , very unprofessional n they question how we knew it was loose . The service…read moremanager was very rude

I waited for over 2 hrs for an oil change an tire rotation. I waited in a outdated lounge with no…read morecoffee an drink machine was not working. A lot of the employees there were talking an playing with there phones instead of working an trying to help all of us in the service department there was 4-5 other people that waited with me we ask for help but were treated rudely by a young female. That was supposed to be a professional. Far from it. I would not visit that dealership again I gave them 3 shots 2 to buy a truck an 1 service chance. I will take my buisness back to Crossroads Chevrolet where I purchased all my trucks from. A lot cheaper without all of the fees king Coal charges. Buyers beware of King Coal Chevrolet

If you trade in a vehicle with these people and have a loan on it, get a check from them to make…read morethe payoff yourself. We traded in a car 40 days ago and they still haven't paid off the old loan.

Great buying experience! Gave me what I wanted on trade with zero pressure. Definitely recommend!read more

Worse place to get a vehicle. Don't trust them. If anyone says anything good about these people…read moreit's bc it's them or a friend trying to help. Bad idea

Worst customer service ever Rude unprofessional, naive,…read moreunwilling to help or answer questions

Horrible customer service. We visited Crossroads Chevy in beckley. We wanted to look / test drive a…read moresmaller suv. No one came outside to greet us. We went in to ask to test drive the suv; we were only talked to by the receptionist who then called a lady up to speak to us. She never even told us her name!! Immediately asks us why we aren't in the system (we had never been there before and already made it clear). Finally brings us the car to test drive and driving off the lot we realize the brakes are grinding. Literally no brake pads just metal on metal. Continuing the test drive we realize the windshield is cracked. Upon that realization the car would show a notification stating "manually set 20mph warning threshold exceeded" every time the car would hit 20mph. We asked about the brakes and got the response "that is just caused by the car sitting on the lot. nothing we could fix". Then we asked about the windshield and we were told it could be fixed. We asked about the 20mph notification and got told it was set by whoever had the car before it was on the lot. I am extremely mad about this interaction because the car should already be fully inspected and those things should have been told to us prior to a test drive and on top of that she blamed the brakes on "sitting on the lot for to long." They are asking for a lawsuit letting people test drive unsafe cars. we will never be going back. If it would let me put zero stars i would. She was extremely unprofessional.

Learned my lesson, brought my car here because I blew a piston, back in August 2022, and was…read morewaiting for carshield to ok the fix, they denied my claim, after I paid to get my engine dismantled. Came and got the car. Was setting in there lot almost 8 months, come and picked the car up, with all the old engine parts in back of the car, came home to find out alot of my parts came up missing while it was there... My resonater pipe was missing, my Samsung ear buds pro come up missing, and a lot of important bolts for my new engine to be installed was missing... This is by far the worst experience I had with this company... I originally purchased car from them... And I am very disappointed that my parts came up stolen while it was setting at Thier dealer.... Charles hodo... I will never advise anyone go here. I had pay several hundred more dollars to just get my new engine installed because parts came up stolen from my 2014 Subaru Impreza.

Moved away from the Subaru dealer where I bought my car, and had to find a new dealer for service…read more Hometown fit the bill. Very friendly and professional.