AWESOME!!! I can not say enough about how great DTE and their employees are. I was traveling with…read moremy family to visit relatives in upstate New York and had an alternator failure on the 3rd of July. I called around for a shop that might be able to take a look at it, and DTE stepped up and saved the day. I had the car towed there by AAA, but a DTE employee showed up to help out. Their mechanic came in bright and early on the 4th of July and had us in the road about four hours later. Great Job!!!

Terrible Service - Overcharging - and Unprofessional Behavior…read moreWe were overcharged $9,000 for towing a truck, trailer, and three cars, even though the cars were not towed separately! The staff was rude, unprofessional, and incompetent--they were swearing and speaking disrespectfully to customers, treating them as if they were garbage. Additionally, when our driver arrived to pick up the vehicles, they could not locate the person holding the car keys, causing unnecessary delays. To make matters worse, they charged excessive storage fees without justification. We will be filing a formal complaint with the Department of Justice and other relevant authorities to address this overpricing and misconduct. This kind of scam-like behavior should not be allowed to continue!

Initially the technician gave me the estimate for the repairs, said I needed a new hub on the…read morefront-end and a seal around my axel. Followed by "we cut you a break on the diagnostics fee". So I asked if I could make a new appointment for the seal, and go ahead and get the hub replaced. His response, "yea sure, should save you about $100", I of course agreed. To my surprise, the original estimate was $588, I was still billed $525 for the service, to replace a single hub! I was pulled aside prior to paying for the service and was told "there will be taxes on this, but we did this..." and he pointed to the paper, but never explained what was actually done! I was kind of shocked that I was told I could save "about $100" by not getting the seal replaced, only to then see a savings of only about $60-ish I would hope that when we, as customers, are given an 'estimate' of costs, that the bill should reflect that exact cost. And King Coal, as a service provider, would respect those estimates and not surprise the customer with a "this has to be done" charge. Other than that, the staff themselves were very friendly and knowledgeable about what was causing my issue. It was fixed in a timely manner and the vehicle purs like a kitten. I had to work while the vehicle was being worked on ( I'm a developer ) so having a nice place to sit and do my coding along with free Coffee was a definite plus!

Left oil filter loose , very unprofessional n they question how we knew it was loose . The service…read moremanager was very rude

I so wish there was a tire operation like this where I live…read more I was 300 miles away from home with a drywall screw driven squarely through the shallowest part of a rare-sized low-profile run-flat. First stop was the mega mega national chain we all hate for a million good reasons (look, I was desperate) -- after 15 minutes of trying to get someone's attention, they looked at the outer edge tire wear for half a second and proclaimed it was their policy not to work on such tires (this particular car wears hard on the outer edge due to camber setup, so the tread there was definitely well-worn; but look, I just needed to get the fam + car home though due to having to be at work that day). Me: Great -- sell me a new tire. Them: Oh, we don't have that size. Me: Right. Know anyone who might be able to help me out? (In my mind, I was screaming, "Do you know anyone who will just exert a little bit of effort and fix my #@%@! tire?") Them: Well, there's C Adam Toney Tires up off something or other just past something or other right next to the Dollar General. Me: Did you say Tony Adams Seas? Them: No, C Adam Toney -- just use your phone to ... Me: Ah, got it. I get to C Adam Toney, I wait maybe two minutes, I give them my info, leave my key, head out for a short hike (hey, it's the New River Gorge National Park), call them back for an update: "It's ready, bud." Music to my ears. Sixteen bucks and I'm back on the road and can deal with sourcing a new tire another day. The important part of all this: I told the tech at C Adam Toney if they couldn't do a plug, I would be ready to pay for a new tire. At no point in time, and I mean not even for a millisecond, did they try and jump to upselling me on a new tire. They just plugged the tire and I was on my way and I thought, "This is the way life is supposed to be." A hundred thousand thanks to a group of folks committed to just doing a good job, because they are a virtual endangered species these days. If you guys were anywhere near me, I'd jettison the dealer (and TireRack) and be a lifelong customer.

Michael S Took my mom's car in for 4 new tires and 2 tire…read morepressure sensors for rear because only front tires were reading. They tried to sell me 4 sensors and when I only bought rear ones they said they couldn't program them. So I went with 2 working bought 2 new and left with nothing reading. My mom was disappointed and I feel like I failed her because they didn't do their job.

Very bad experience id give them 0 stars if i could . I bought my car from them and have always had…read moreit serviced there , they left oil filter loose n I had to go get my fiance and MY 7 MONTH OLD 4 hrs away from home bc the car poured the oil out and they wouldn't honor the tow bill or anything . There management bucked up on us when they was asked how they'd feel if it was there baby sitting on the side of the road trapped , very rude n disrespectful will never recommend them to another soul after this experience . Will be going to talk to lawyer over my 1457 dollar tow bill and it's a 2021 trailblazer less them with 40,000 miles , I got it for her so I wouldn't have to worry about stuff like this. STEPHENS AUTO is a joke and I hope they go out of business for how they treat there loyal customers

I was in from out of town and was in dire need of help with my battery. The staff was amazing and…read moreefficient. I could not have asked for a better service.

I would give this place zero stars. Sure, they'll fix your car.. and this and that and, oh, that…read moreneeds fixed, too. Suddenly what should be a simple repair that could get you back on the road in a day or 2 is costing you $100s more weeks later as they tear apart each and everything to jack up the price. Do not give these con men your business.

From the owner: Auto repair and diesel repair . We work on all makes and models of autos, suv, pick ups, and all…read morediesel trucks and equipment. We do the job right, and at a great price. 50 + years experience in diesel and gasoline. We take pride in fixing the problem right. Come and see us for all your repair needs.

William was our driver. I will never call another tow truck company. He was fantastic!!…read more My 8 year old was with us. She was so scared. Crying on the side of the road. He told her not to worry. He was going to take care of the truck and get us home safely. He made all of us feel better about our awful situation. And it was not too expensive. Thank you all.

I have required a tow many times and the most reliable company is 2 Guys! Tim was very nice and…read moreprofessional and handled my vehicle as if it were his own! I will always call them and request Tim when in need!

I have taken my car here several times over the last few years. It started out great, prices were…read morereasonable and service was good. Unfortunately over the years service has gone down the drain. They never call when your car is done and they consistently quote me at a way lower price. The last straw was when they kept my car for two weeks, never fixed anything on it and never called me. Done and done.