Terrible Service - Overcharging - and Unprofessional Behavior…read moreWe were overcharged $9,000 for towing a truck, trailer, and three cars, even though the cars were not towed separately! The staff was rude, unprofessional, and incompetent--they were swearing and speaking disrespectfully to customers, treating them as if they were garbage. Additionally, when our driver arrived to pick up the vehicles, they could not locate the person holding the car keys, causing unnecessary delays. To make matters worse, they charged excessive storage fees without justification. We will be filing a formal complaint with the Department of Justice and other relevant authorities to address this overpricing and misconduct. This kind of scam-like behavior should not be allowed to continue!

Called multiple times. Had multiple appointments over two weeks to have my truck towed to their…read moreshop.. never came. I eventually had to call him to just cancel altogether..

Left oil filter loose , very unprofessional n they question how we knew it was loose . The service…read moremanager was very rude

I waited for over 2 hrs for an oil change an tire rotation. I waited in a outdated lounge with no…read morecoffee an drink machine was not working. A lot of the employees there were talking an playing with there phones instead of working an trying to help all of us in the service department there was 4-5 other people that waited with me we ask for help but were treated rudely by a young female. That was supposed to be a professional. Far from it. I would not visit that dealership again I gave them 3 shots 2 to buy a truck an 1 service chance. I will take my buisness back to Crossroads Chevrolet where I purchased all my trucks from. A lot cheaper without all of the fees king Coal charges. Buyers beware of King Coal Chevrolet

Michael S Took my mom's car in for 4 new tires and 2 tire…read morepressure sensors for rear because only front tires were reading. They tried to sell me 4 sensors and when I only bought rear ones they said they couldn't program them. So I went with 2 working bought 2 new and left with nothing reading. My mom was disappointed and I feel like I failed her because they didn't do their job.

Great service! The team there were very helpful. In from out of town and needed help quickly. The…read moreturnaround was quick and at an affordable price. Thank you!

Brians service center is a wonderful business. Brian and his staff have all went above and beyond…read morethe past few years in helping me with my vehicle. Brian has even picked up my elderly mother's car for her when it needed to be worked on. Brian is very fair and kind and will not do you wrong, as he is very fair and does excellent work on vehicles. Again, Brian does excellent mechanic work as well as his staff. I think you will be very pleased with their price and services and you won't be sorry. Thank you to Brian and his staff for all your help over the past years.

Very bad experience id give them 0 stars if i could . I bought my car from them and have always had…read moreit serviced there , they left oil filter loose n I had to go get my fiance and MY 7 MONTH OLD 4 hrs away from home bc the car poured the oil out and they wouldn't honor the tow bill or anything . There management bucked up on us when they was asked how they'd feel if it was there baby sitting on the side of the road trapped , very rude n disrespectful will never recommend them to another soul after this experience . Will be going to talk to lawyer over my 1457 dollar tow bill and it's a 2021 trailblazer less them with 40,000 miles , I got it for her so I wouldn't have to worry about stuff like this. STEPHENS AUTO is a joke and I hope they go out of business for how they treat there loyal customers

I was in from out of town and was in dire need of help with my battery. The staff was amazing and…read moreefficient. I could not have asked for a better service.

William was our driver. I will never call another tow truck company. He was fantastic!!…read more My 8 year old was with us. She was so scared. Crying on the side of the road. He told her not to worry. He was going to take care of the truck and get us home safely. He made all of us feel better about our awful situation. And it was not too expensive. Thank you all.

I have required a tow many times and the most reliable company is 2 Guys! Tim was very nice and…read moreprofessional and handled my vehicle as if it were his own! I will always call them and request Tim when in need!

I have taken my car here several times over the last few years. It started out great, prices were…read morereasonable and service was good. Unfortunately over the years service has gone down the drain. They never call when your car is done and they consistently quote me at a way lower price. The last straw was when they kept my car for two weeks, never fixed anything on it and never called me. Done and done.