Left oil filter loose , very unprofessional n they question how we knew it was loose . The service manager was very rude

I waited for over 2 hrs for an oil change an tire rotation. I waited in a outdated lounge with no coffee an drink machine was not working. A lot of the employees there were talking an playing with there phones instead of working an trying to help all of us in the service department there was 4-5 other people that waited with me we ask for help but were treated rudely by a young female. That was supposed to be a professional. Far from it. I would not visit that dealership again I gave them 3 shots 2 to buy a truck an 1 service chance. I will take my buisness back to Crossroads Chevrolet where I purchased all my trucks from. A lot cheaper without all of the fees king Coal charges. Buyers beware of King Coal Chevrolet read more

Initially the technician gave me the estimate for the repairs, said I needed a new hub on the front-end and a seal around my axel. Followed by "we cut you a break on the diagnostics fee". So I asked if I could make a new appointment for the seal, and go ahead and get the hub replaced. His response, "yea sure, should save you about $100", I of course agreed. To my surprise, the original estimate was $588, I was still billed $525 for the service, to replace a single hub! I was pulled aside prior to paying for the service and was told "there will be taxes on this, but we did this..." and he pointed to the paper, but never explained what was actually done! I was kind of shocked that I was told I could save "about $100" by not getting the seal replaced, only to then see a savings of only about $60-ish I would hope that when we, as customers, are given an 'estimate' of costs, that the bill should reflect that exact cost. And King Coal, as a service provider, would respect those estimates and not surprise the customer with a "this has to be done" charge. Other than that, the staff themselves were very friendly and knowledgeable about what was causing my issue. It was fixed in a timely manner and the vehicle purs like a kitten. I had to work while the vehicle was being worked on ( I'm a developer ) so having a nice place to sit and do my coding along with free Coffee was a definite plus! read more

Absolutely unprofessional!! I have never experienced such misogyny! My husband had went to look at a vehicle. Before the salesman went to speak with the finance office I was telling him several things that my husband had wanted to be included with the vehicle, such as gap coverage, extended warranty, etc. My husband had asked me to remind him in case he forgot to include anything. Before I could finish what I was saying the salesman cut me off & directed his conversation towards my husband and then walked away to go in the finance office. After he returns from the finance office with the payment info I questioned how much was the finance rate & he couldn't tell us the rate. Then in a condescending demeanor stated I'm sure they used a good rate like 6 or 8%. I then informed him that was not a good APR. He then interjected with a snide comment about what my husband's current APR rate must have been. That was a done deal & none of this salesman's business. He then went on to comment that foreign made vehicles depreciate in value faster than an American made vehicle. Really?? As if the salesman hadn't already showed his stupidity by not knowing what APR they were offering & obviously not knowing what a good APR was he went & made this asinine comment that holds no validity whatsoever. It was obvious that they didn't want to sell a vehicle because he never offered to check on the APR nor did he try to negotiate for us. It seems the salesman had already made a preconceived notion because they didn't even run a credit check. This behavior is unacceptable & should not be allowed in the customer service industry. You treat people with respect regardless of gender. It takes several years to establish a good reputation but it only takes moments to ruin it. read more

Absolutely the worst experience I have ever had. Took my truck in for repairs after an accident. Was told to expect 5 or 6 days to complete work. 10 days later I finally got my truck back. Upon inspection I found multiple problems with the paint job. Service manager acknowledges that there are problems and we schedule a date to bring the truck back to be repainted. Massive hail storm arrives before the repaint so we put it off till hail damage got fixed. Took truck back for hail damage and paint. Upon inspection found multiple hail damage spots still on truck and still had paint problems that I had pointed out the first time. Again. Manager agrees schedule another date to bring truck in. 8 days later I go to get the truck and find the paint looks worse this time than before. They actually clear coated over part numbers on the doors written in grease pen. Third strike your out... Will be taking this to small claims court to get the truck fixed right by someone else. read more