After a few no shows by two other companies I was recommended by my co-worker to call Steve. He did not answer right off so I left him a message,to my surprise he returned my call soon after (within ten minutes) and he was very pleasant to talk with. He answered my questions I had concerning my refrigerator not cooling on one side. His confidence was reassuring that I found the last appliance company I will ever need. After asking for my information he explained that it was late in the day (3pm) and he had a couple appointments still to catch. We set an appointment the following morning 7am but asked if I was flexible he would try and come out the same afternoon. About 6pm my phone rang, to my surprise it was steve's appliance asking if I were available and by 6:30pm (3.5hrs after initial call) there was my repairman with a calm smile greeting me at my door. He was pleasant and took time to use drop clothes in front of work area, gloves when handling my food, He was quick to identify and explain my issue was defrost element in terms that even I clearly understood. He also noticed some cleaning was needed (fan,Coils,and water filter was due to change that was why my ice maker wasn't producing. Wow!!! All this within first 15-20 minutes!I braced myself for the estimate as he went to check his truck for correct element. Upon returning with part in hand he explained that the service included the maintenance issues (cleaning) and service call was included in cost of repairs all under the price of my sons Jordan basketball shoes! Amazing! The water filter he left as an option (no hard upsale) to order and have shipped to my residence at alittle less than what I bought the last one for at Lowes. Or me simply picking one up.He then quickly went to work cleaning, thawing my frozen evaporator, Installing part and checking operation. Then vacumned and wiped down everything and by 8pm was shaking my hand. It was completely the best experience with a workman in my home I have ever had!!! His honesty and straight to the point attitude was exactly what we all expect we should receive but rarely do!! This is the only reason for this review, my first ever to write in my 58yrs but this person deserves recognition for excellence! read more