I was really looking forward to becoming a patient here because I have heard nothing but amazing things about Dr. Rhoads Stevens and the quality of care he provides.
Unfortunately, my experience with the front office was so disappointing that it completely changed my mind. The front desk staff member, Elena, repeatedly did not return my calls, and when I was finally able to speak with her, she was rude, argumentative, and dismissive of my questions. Instead of helping me navigate my insurance concerns, the conversation felt confrontational and left me feeling like I was an inconvenience.
First impressions matter, and the front office is often the first interaction patients have with a practice. Based on my experience, I no longer feel comfortable seeking care here, which is incredibly disappointing given Dr. Rhoads Stevens' excellent reputation. I sincerely hope this feedback is taken seriously because no patient should feel discouraged from receiving care due to the way they are treated by the front desk. read more