Kris and Associates are a great property management company to work with as a renter. They were…read morealways responsive on major repairs and very helpful when other items came up. They went above and beyond to help me work out a move out date when I injured my arm and was not able to complete everything by the original date.

I am writing this review to share my experience and to encourage prospective renters to ask…read moredetailed questions and get repair commitments in writing before signing a lease. On May 16, I toured a one-story home on Keith Street in Apex. I chose it because I have a daughter who uses a wheelchair, and moving from a two-story, 2,400-square-foot home in Fuquay to a smaller 1,300-square-foot one-story home seemed like a more accessible option for our family. Although the new home did not have a garage and required significant downsizing, the rent was comparable to my previous home, so I decided to move forward. Shortly after the tour, I was told that I needed to submit my deposit quickly because the agent I had been working with would be away for two weeks. Before I committed, I was assured that several necessary repairs and cleaning issues would be completed before move-in. These included sealing the attic access, removing items from and cleaning the attic, addressing an open window space, cleaning mold from the refrigerator, sealing the exterior door and dryer vent area, clearing exterior drainage, and addressing other maintenance concerns. I spent that time preparing for a major move, caring for and homeschooling my children, maintaining the yard, packing, and selling many of our belongings to fit into a much smaller home. However, one week before the scheduled move, NONE of the promised work had still not been completed. I raised my concerns, especially because the air conditioning had been turned off for an extended period and the property did not appear ready for occupancy. When I spoke with the agent after she returned, the conversation was extremely upsetting. Rather than helping address the accessibility and move-in concerns, I was told that if I had a disabled daughter, I should find another house, that I should get a house with a garage, and that I should pay a termination fee and move elsewhere. This interaction was deeply distressing to my family and made my daughter cry. By that point, I had already finalized my move and my previous home had been rented to someone else. On move-in day, only limited work appeared to have been done. I was asked to delay moving in by a day, and I turned on the electricity at the property after being told I would be reimbursed. Despite this, I moved into a home that still did not feel properly cleaned or move-in ready. Since moving in, there have been repeated visits from maintenance workers, the air-conditioning system has run for long periods without cooling the home properly, and the attic has still not cleared or cleaned. I still have belongings at a friend's house because I cannot use that space as expected. I have also been trying for over a month to have the fee for the delayed move-in day removed and to receive reimbursement for the electricity, but I have not received a resolution or response. I was also very concerned to receive a utility bill that was approximately 90% higher than the bill for my previous, much larger two-story home. Given the continuing air-conditioning concerns, this has created additional stress and expense. I have rented for 16 years and have worked with several professional property-management companies. In my experience, when repairs were needed, they were addressed promptly and communication was respectful. Unfortunately, that has not been my experience here. I hope the company will take these concerns seriously, improve its communication and move-in standards, and provide a timely resolution for the outstanding reimbursement and charges.

I would strongly caution anyone considering renting through Schambs Property Management. My…read moreexperience has been extremely disappointing and frustrating. When we moved in, the carpets were in unacceptable condition--they had a strong odor and visible urine stains throughout multiple rooms. It was clear they had not been properly replaced or remediated prior to our move-in. This made the home feel unsanitary and not truly livable from the start. We started cleaning the carpet and there were mounds of cat hair that came up as well as baking soda, assuming it tried to be treated superficially before we moved in. We reported everything right away, expecting a reasonable solution. He sent a company to clean the rugs, but the next day the odor and hair was still there. We reported the photos and smell again, and Instead, we were told by Brian (the owner) that they would only replace the carpets if we agreed to extend our lease AND pay for half of the cost--even though this was clearly a pre-existing issue. He would not come visit himself or send anyone to experience the issue first hand either. It is incredibly frustrating to be asked to financially contribute to fixing an issue that should have been addressed before the property was ever rented out. Basic standards of cleanliness and habitability were not met, and the way this was handled showed a clear lack of professionalism and responsibility. We could not afford to move out and pay that cost of moving, plus a deposit on another home, so we had to split the cost and sign the lease. They just had the carpets replaced and the padding underneath was completely stained and visibly destroyed. Overall, this experience has caused unnecessary stress and left us feeling unsupported as tenants. I would not recommend Schambs Property Management based on how this situation was handled.

Great properties!!! I wish I didn't have to leave, had some circumstances on my end I had to leave…read more Would have stayed for at least 5 more years if I could have.

Not taking on new property management clients. Not very…read moreresponsive, when I asked for area rents. I'm the one initiating and following through for information. Not a good sign if potential renters are trying to contact them for a showing, pass.

VRE was awesome all three years we rented from them! We rented sight unseen from Las Vegas, which…read morecould have turn into a nightmare easily. It didn't AT ALL! They were kind, courtesy, and super helpful before the move and the entire time. Our requests for maintenance were always answered within 48 hours. Doug, handyman extraordinaire, is a total professional and friendly. Owner, Ralph stopped by to meet us to make sure we were settling in. Even brought a new tub plug since I couldn't find the old one :) He was available on his cell if it was life or death. (It never was but he called me back over a holiday weekend to respond to my message at the office.) Cat has been such a breath of fresh air. She worked with us to make sure she scheduled showings at our convenience during an already chaotic move. She allowed us to help her by answering the prospective renters from our perspective. We love our VRE family so much...It sucks to leave such a great experience. I am a real person and so many times expectations aren't met. They exceeded all of mine. I truly have no complaints...honestly.

I just had the most unbelievable, unpleasant and disturbing experience with an employee of ERA in…read moreCary. I was inquiring about an office space in the building and was interrogated by this employee about why and how long I was sitting in their office. The older woman was very unhelpful and argumentative with me, treating me like I was casing the place to rob it. I am a professional African-American woman with an advanced degree, making six figures in private practice and looking for a bigger office. I currently rent a space across the street at the Kildare Office Suites where I have never been treated like a criminal because I'm African-American. Unfortunately for ERA, I will be telling all of my professional colleagues, and friends about my experience and hoping they will not provide business to a company who employees such unprofessional, and bias individuals. It's unbelievable that it is 2017 , and racism is still alive and well.

After selling a home, renting two different homes (found with the help of a real estate agent) and…read moregoing through the buying process for two homes all in the last 3 years, my husband and I have seen a variety of real estate agents in recent history. Gary Yellin is the yardstick to which all other real estate agents should be measured. We met him after our last real estate agent lied about us to the sellers and our original home purchase fell through one week before closing. We took a little break from home searching and rented before jumping on the band wagon again. We looked at homes that were not good fits. We looked at great homes in neighborhoods that were not good fits. We were outbid. We were also beat to a contract....twice. Gary let us start out on the low end of our budget and we worked our way up as we searched. We must have looked at 20 homes at least! But all the while, Gary was a bastion of optimism as we weighed whether or not there was such a thing as a "home buying curse." He was so patient and reassuring! He made us feel like we were his top clients. He was sure he could help us find the right one...and we did! One of his best attributes is how he helps you see potential problems with a property. (Yay! No more glossing over home renovations or pressure to buy something you don't like!) Then, during the actual buying process, the seller made some crazy accusations thereby solidifying our "home buying curse" theory...even against Gary himself. But we never saw him lose his cool. He's kind of like a real estate agent superhero. And he's a nice guy to boot! Can't recommend him enough!

Another company had my rental for almost 3 months with no luck renting it, they don't actually show…read moreit in person but use a lock box. Because of this they don't get any feed back s and are slow to reach out to prospective tenants. I switched this one property to Mann and Myers and got it rented in 2 days as they show the property in person. They also had a few suggestions to have the property show better, it worked. They have managed it for 3 months but so far so good, and they rented it out at a fair market rate. The other company had the rent too low trying to make up for some repairs the property needed that they did not know about.

Incompetent property management company. When an issue arises, they respond with what appears to be…read more25% or less comprehension of what you are requesting and 0% action towards a resolution. They simply provide lip service with a side of lies and hope it will placate you. Glad to own a home now and to be free of this sort of nonsense.

Justin was a phenomenal Realtor who helped us purchase our first home. We knew immediately after…read morespeaking with him he would be a great fit. While touring, he was very helpful with knowing things to look out for and what we should keep in mind when making an offer. 10 out of 10 experience from the beginning until closing. I highly recommend Justin!

We had a wonderful experience working with Justin. He was incredibly knowledgeable, patient, and…read morealways took the time to guide us through every step of the process. His honest advice and attention to detail gave us a lot of confidence, and we truly felt that he always had our best interests in mind. We were also in the process of moving to a different city, which could have made the home sale much more complicated. He made the entire process incredibly smooth and enabled us to complete the closing virtually without any issues. He was always responsive, proactive, and available whenever we needed guidance. Most importantly, he was someone we could fully trust throughout the entire process. He was a pleasure to work with, and we would highly recommend him to anyone looking for a knowledgeable, reliable, and trustworthy realtor. We're very grateful for all his help!

We decided to go with them because they are very professional and thorough. So far it has been a…read moregreat experience. They responded very quickly when service was requested. The quality of the house is excellent.

From the owner: Specializing in residential property management, marking, maintenance, etc. Call today for a…read moreconsultation!

Absolutely disgusting business. The real estate agent Craig Brockman was the sleaziest "wheeling…read moreand dealing" type real estate agent I have ever encountered. My father owns and rents SEVEN homes so I am very familiar with how these things work. The real estate agent promoted a bidding war between renters for a RENTAL HOME, not a home for purchase mind you. Never in my 20 years of renting have I ever experienced anything like this. He kept vaguely making comments that other applicants were offering more money than the price set by the owner and asking if I wanted to offer more. I offered more and more until I was offering $300 over what the rental price was and he still kept trying to get me to offer more. He would not tell me if my offer was good enough but just kept encouraging I offer more, meanwhile I have no way of knowing if he is completely bluffing. I asked him several times if I should just not bother wasting hours filling out a rental application on their site (where they charge you more than twice what Zillow apps charges you) and paying the money for applications if he already had higher offers. He just kept being vague and wouldn't answer my questions. We submitted our offer and lo and behold, he tells me someone else has offered more. No surprise as when we went to visit the home he acted like he couldn't care less that e were there. It just felt like a money grab for more rental application fees. I then get a call from their application processing team telling me that my application was not even processed since someone else offered more and that I should call Bev Roberts (the owner) and ask for a refund on the application. I spoke to Bev and she was a complete "See You Next Tuesday". Absolutely ZERO compassion. No willingness to work with me and even refund half my app fees since they had not even been processed. Acted like she had no ability to make any exceptions even though she is the OWNER. She was completely uncaring, combative, and rude. I told her she is a bad person and that I would be leaving her a bad review and she said thats fine because she will respond to it and tell people I am unreasonable lol. Sooo good luck with that Bev. You know you and your company are sleazy and money grabbing. Total trump supporter vibes. Not only that but they force you to pay a $35 pet screening free on your application which is an absolute joke. It just asks basic questions about your dog that the application easily could have asked and " screens" absolutely nothing. And the company gets a kick back. I have applied for many homes, some I have gotten and some I have not, I have never felt this taken advantage of. Absolutely GROSS people.

They were able to rent two of my homes, to corporate tenants, quickly and easily. The best part is…read morethe lack of surprise fees throughout the process. Something to be said about family owned and operated quality that can't be beat!

Just not a very helpful team of people. It takes days to get a reply back. No one can answer a…read moresimple question. Renting from them was just overall not pleasant. And let's not talk about the additional $36 you are asked to pay for nothing. I do not recommend them at all.

I worked with Henry Property Management for my two rental properties in Cary, NC (Franklin Chase…read moreand Carpenters Village) from 2008 until 2025. They provided OK service for years, but after the original owner, Debbie, sold the business a few years ago and the new ownership took over, their performance became exceptional. The new team is incredibly detail-oriented, responsive, and proactive in managing both the tenants' and owners' needs . They made the entire process seamless, from tenant screening to property maintenance. I highly recommend this new and improved Henry Property Management to any property owner seeking a trustworthy and efficient manager. Thank you for your outstanding service, Betsy, Alexis, Jenna and Everardo!