Absolutely stress-free, highly professional and reliable property management experience!…read more As a retired Air Force medical officer, for over 40 years I have owned income property in several states as well as overseas. I have been using the services of Schambs Property Management Group for my rental properties in the 12 Oaks Subdivision of Holly Springs, NC for over 10 years. During this period, Brian Schamb and his team have made long-distance landlording completely stress-free. Over the years they have clearly provided a five-star, stress-free, property management experience. Unlike my other rental management experiences, which I have unfortunately had in the past, his team has been consistently professional, and highly knowable and responsive. Simply they are easy to work with. They consistently follow-up to ensure the work was completed as quickly as possible. They also provide excellent clear and timely communication. Without any reservations, I highly recommend Schambs Property Management Group.

I would strongly caution anyone considering renting through Schambs Property Management. My…read moreexperience has been extremely disappointing and frustrating. When we moved in, the carpets were in unacceptable condition--they had a strong odor and visible urine stains throughout multiple rooms. It was clear they had not been properly replaced or remediated prior to our move-in. This made the home feel unsanitary and not truly livable from the start. We started cleaning the carpet and there were mounds of cat hair that came up as well as baking soda, assuming it tried to be treated superficially before we moved in. We reported everything right away, expecting a reasonable solution. He sent a company to clean the rugs, but the next day the odor and hair was still there. We reported the photos and smell again, and Instead, we were told by Brian (the owner) that they would only replace the carpets if we agreed to extend our lease AND pay for half of the cost--even though this was clearly a pre-existing issue. He would not come visit himself or send anyone to experience the issue first hand either. It is incredibly frustrating to be asked to financially contribute to fixing an issue that should have been addressed before the property was ever rented out. Basic standards of cleanliness and habitability were not met, and the way this was handled showed a clear lack of professionalism and responsibility. We could not afford to move out and pay that cost of moving, plus a deposit on another home, so we had to split the cost and sign the lease. They just had the carpets replaced and the padding underneath was completely stained and visibly destroyed. Overall, this experience has caused unnecessary stress and left us feeling unsupported as tenants. I would not recommend Schambs Property Management based on how this situation was handled.

Incompetent property management company. When an issue arises, they respond with what appears to be…read more25% or less comprehension of what you are requesting and 0% action towards a resolution. They simply provide lip service with a side of lies and hope it will placate you. Glad to own a home now and to be free of this sort of nonsense.

If it were possible Mann deserves zero stars. I've purchased 11 homes in my lifetime all across…read morethe country. Mann is easily the most incompetent and unprofessional agency I've ever encountered. His lack of professionalism and follow through cost his property owner the opportunity to rent his house. Mann was aware that I was coming from nearly 1,000 miles away and had 4 days in which to secure a rental home. His office neglected on multiple occasions to produce a lease despite repeated inquiries. I took the initiative to go to his office and do it myself and bring him the financial terms. I shared that with one of his staffers, who said "that would be good." To my surprise the address ended up being a PO Box in a UPS store! Avoid dealing with this outfit!

Now NC House Rentals and Manessha Gupta was so great to work with. I know they have several bad…read morereviews, but we had no issues with her. She was very responsive and even worked through the winter holiday to get our lease to us. There was a warm handoff from her to our property manager. She has so many properties, and she is busy, but we never felt like we were not a priority. We felt like a valued costumer throughout the process. We would certainly use her again if we need to find another place.

Doesn't run an honest business. On move out, tried to charge us hundred of dollars for past tenant…read moredamages. Took weeks to months for most repairs to be done. I would look for alternative houses not run by this business. Very shady practices

I have had an excellent experience with Acorn and Oak property Management. The agent I worked with,…read moreLisa Rietzes, was pleasant, easy to work with, and clear about the steps I needed to take to rent. When I walked into my new kitchen, there was a gift box there. It contained a roll of toilet paper, a small Hammer, a bottle of water, and several other necessities. It was so thoughtful because those are the kind of things you never can get access to when you move in. At first. Kudos to Lisa and the company!

We worked with Acorn + Oak for roughly 3 years managing our rental property, and unfortunately our…read moreexperience steadily declined over time due to poor communication, constant turnover in points of contact, and lack of follow-through. The final issue that led us to terminate management involved landscaping/tree work that perfectly summarized the broader problems we experienced throughout the relationship. We requested quotes for landscaping work in mid-March and did not receive them until we followed up weeks later. When the quote finally arrived, the pricing didn't add up correctly and had to be clarified after additional follow-up. We approved what was described as trimming and cleanup work, but communication throughout the process remained inconsistent. Scheduled work dates were missed, partial work was completed without updates, equipment was left at the property, and both we and the tenant repeatedly had to ask for status updates. Most concerning, a large holly/privacy barrier on the property was cut back far beyond what was communicated in the approved scope of work. We were later told after the fact that the vendor believed mildew/mold treatment required such an aggressive cutback, but that was never explained to us before the work was performed. Had that been communicated upfront, we would have had the opportunity to discuss options and understand the actual scope of work being approved. The larger issue, though, was not just the landscaping situation itself -- it was the ongoing lack of proactive communication and oversight. Over the course of our time with Acorn + Oak, we went through multiple points of contact and consistently found ourselves needing to follow up for updates, quotes, scheduling information, and basic responses. Even our tenant expressed frustration with delays and communication issues. For a company charging a 10% management fee, we expected significantly better service, coordination, and accountability. Instead, the experience often created more stress and work for us rather than less. The Broker in Charge ultimately allowed us to terminate our agreement early, and we are now self-managing the property while evaluating better long-term options. I rarely leave negative reviews, but I think it's important for prospective owners to understand that communication and consistency were major issues in our experience.

Don Johnson did an excellent job in selling my home. He helped me tremendously in getting my house…read moreready to list. It sold in 1 day at $5000 above the listing price. Don then helped in the purchase of my new home. When I had to move a year later and decided to rent it out I had Don handle it. He talked me into taking a short term lease for one of his clients. When this client purchased a new home with him and gave notice Don did not list my rental property after I made multiple requests. He gave me a variety of excuses finally admitting that the renter, his client, did not want to show the property while she was still there. I lost 2 months rent and moved my rental to another property manager. Don took advantage of me in order to accommodate his client after he sold her home and was looking for a new home for her to purchase. He violated a clause in my lease agreement that said my house could be listed and shown once the tenant gave notice. This was unacceptable and unethical.

From the owner: The Don Johnson Real Estate Team - your Local real estate experts offering homes for sale in Cary,…read morehomes for sale in Raleigh, homes for sale in Apex and homes for sale in Chapel Hill, NC and surrounding areas. As a resident of Lochmere in Cary, NC, Don specializes in Lochmere homes for sale. Serving Wake, Orange, Durham and Johnston Counties including homes for sale in Raleigh, Cary, Apex, Chapel Hill, Wake Forest, Durham, Holly Springs, Morrisville, and Fuquay-Varina, Willow Spring, Garner, Pittsboro and surrounding areas.

Just closed on another property with Dawn at Trailwood Realty! We have both bought and sold with…read moreDawn and every time it's such an easy, stress free experience! Her knowledge, network and responsiveness are truly unparalleled. She has been our trusted realtor of choice for over 15 years.

Dawn is amazing!!! She goes above and beyond!!! Acquired her after another real estate agent…read morewasn't able to furnish us with a renter for our rental home. We worked with her since then. Dawn smoothed the way for you - whether it's providing resources for home improvement at amazing prices, getting a new renter or selling a home. She's skilled in negotiating and getting the deal done!!! Wish everyone in the world was a Dawn and every business ran like Trailwood!!!

potential property owners and tenants, for the love of GOD do not do business with these scumbags…read more recently completed a two year lease with these clowns for a 3500 sq foot property in Cary. I will say they were fantastic right up to the point i moved in. with in weeks i had a water leak from the master bathroom requiring the master bath shower and tub to be removed and replace, (a three month process). (they knew about the issue before i moved in and did not address it, but painted the ceiling to cover the damage before i moved in.) they will conduct a 6 month review on the property. i get it, no problem but the old man that showed up came with a 360 camera. the same setups that relators use to show case a property. when i refused to let them use the camera they gave me attitude. they kept saying it was in the lease so i asked them to show me where i agreed to this. then they just conducted a walk thru and found now issues. also, it those two years, the washer failed three times and they finally replaced it. then the microwave/oven unit failed and they replaced it after a few weeks. at move out i requested a walk thru and they refused to complete one with me. i had to call three times a day for over two weeks before some idiot answered the phone and told me i would get any part of the deposit that wasn't used in 60 days. but he couldn't tell me what they were going to charge me for. please, rent from anyone else in wake county. absolutely anyone else.

This has been one of the most frustrating experiences Ive ever had with a company. They never…read moreanswer their phone, and even when you leave multiple messages, they simply do not call you back. It feels like they completely ignore their customers.Theyve sent unprofessional, unwanted vendors to my home to handle cosmetic issues I never requested, and in the process left me without access to a shower for several days despite me specifically asking them not to proceed with that work at this specific time. When my AC went out in the middle of summer and my thermostat was reading 84 degrees, I practically had to beg them to send someone to fix it. On top of that, my rent increases every year, and there are random additional fees that are never clearly explained. While I truly love the townhouse itself, I am choosing to leave solely because dealing with this company has been such a nightmare. On the rare occasion you do get someone to return your calls or follow up they are rude and completely unhelpful.I strongly recommend avoiding this company at all costs.

TLDR - Don't work with this Property Management Firm if you want your safety deposit back at the…read moreend of the lease, if you value respectful conversation between adults and if you expect timely repairs when the property owners' items break. - Our interactions began with Franchelle Stevens, Owner/Broker-in-Charge according to the Stevens Realty and Relocation website. - Initially the relationship between our two parties was good. We always paid the rent several days early. We were quick to identify deficiencies in the property and report them promptly before it became a more serious problem. - We were ideal tenants for the three years that we resided at the property overseen by Stevens Realty. - This is in spite of the fact that it took days to fix the hot water heater in the winter, or that the shower door in the primary bathroom remained inoperable for months. - Things changed once we provided out official notice to vacate. - To be clear, our interactions with Julie Graves remained consistent and professional. - Also, I have never had any interaction with Todd Stevens. - Once we provided the notice to vacate the property, Franchelle waited 30 days before requesting a 30 day extension to continue assessing the property for "damage"- When we asked about the extension and were told that by law they have the right to request an extension. - When we asked about the specific nature of the extension we never received a response. - Several weeks after receiving no response we received an email informing us that we would only receive a partial refund of our security deposit. There was no explanation, just a link with several pictures. - When I questioned why $800 was being kept from our refund I received the following answer. - "Scrape and remove stickers from fridge / replace broken crisper drawer" $150 - "Prime walls for paint with rips and heavy scuffs and crayon and pen drawings" - $650 - The crisper drawer was broken before we moved in which their records will indicate as they always take before and after photos of the property. - The home required a paint job between us moving out and the next tenant moving in simply due to the duration of time that we lived in the house. - We were not allowed to hang pictures, put holes in the wall for nails or decorate the house in the almost 3 years that we lived there and still we were charged an excessive fee for painting over areas along a wall that required to be painted anyway. - The total cost to paint the home was $3564 of which they passed $650 of the cost to us for painting a location that required new paint regardless of the crayon on the wall. - When I questioned the veracity of the charges, Franchelle took over the communication and became verbally aggressive and attempted to end the conversation immediately providing us no recourse for dealing with a situation in which we felt we were being taken advantage of. - After this unpleasant experience I did a little more research into the Stevens Realty & Relocation organization and discovered that they received a 2.3/5 stars on yelp. - Combine this with their 3.1/5 rating on Google and I think it becomes clear that this property management firm is dishonest, they have a habit of keeping security deposits and worst of all, Franchelle is incredibly rude and disrespectful. - You'll have the opportunity to see her in action when she is compelled to provide her vitriolic response to my review. Good luck choosing your next property management Company!

We live far away and depend on Stevens Realty to manage our rental properties in the greater…read moreRaleigh/Durham area. Franchelle and Todd have been managing our family's real estate for many years, and have our complete confidence and trust. They know the market well, and their professional team provides excellent, timely service. They are always fully engaged and responsive; whether finding new high-quality tenants, or handling ongoing issues and needs. Franchelle is also a very knowledgable Real Estate broker; and she has helped us purchase and sell several rental properties over the years. Owning rental properties is never a problem-free endeavor; but the Stevens Realty team makes it feel as smooth and easy as it could possibly be. I would not hesitate to refer serious landlords and tenants to them and have done so on several occasions.

Not taking on new property management clients. Not very…read moreresponsive, when I asked for area rents. I'm the one initiating and following through for information. Not a good sign if potential renters are trying to contact them for a showing, pass.

VRE was awesome all three years we rented from them! We rented sight unseen from Las Vegas, which…read morecould have turn into a nightmare easily. It didn't AT ALL! They were kind, courtesy, and super helpful before the move and the entire time. Our requests for maintenance were always answered within 48 hours. Doug, handyman extraordinaire, is a total professional and friendly. Owner, Ralph stopped by to meet us to make sure we were settling in. Even brought a new tub plug since I couldn't find the old one :) He was available on his cell if it was life or death. (It never was but he called me back over a holiday weekend to respond to my message at the office.) Cat has been such a breath of fresh air. She worked with us to make sure she scheduled showings at our convenience during an already chaotic move. She allowed us to help her by answering the prospective renters from our perspective. We love our VRE family so much...It sucks to leave such a great experience. I am a real person and so many times expectations aren't met. They exceeded all of mine. I truly have no complaints...honestly.