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    MasterKey Property Management

    3.2 (6 reviews)
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    10 months ago

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    24 days ago

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    Cheryl D.

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    9 years ago

    Very responsible and responsive. Take care of the property and rental as own and rent out quickly. I'm happy working with Robert.

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    Schambs Property Management

    Schambs Property Management

    (44 reviews)

    I would strongly caution anyone considering renting through Schambs Property Management. My…read moreexperience has been extremely disappointing and frustrating. When we moved in, the carpets were in unacceptable condition--they had a strong odor and visible urine stains throughout multiple rooms. It was clear they had not been properly replaced or remediated prior to our move-in. This made the home feel unsanitary and not truly livable from the start. We started cleaning the carpet and there were mounds of cat hair that came up as well as baking soda, assuming it tried to be treated superficially before we moved in. We reported everything right away, expecting a reasonable solution. He sent a company to clean the rugs, but the next day the odor and hair was still there. We reported the photos and smell again, and Instead, we were told by Brian (the owner) that they would only replace the carpets if we agreed to extend our lease AND pay for half of the cost--even though this was clearly a pre-existing issue. He would not come visit himself or send anyone to experience the issue first hand either. It is incredibly frustrating to be asked to financially contribute to fixing an issue that should have been addressed before the property was ever rented out. Basic standards of cleanliness and habitability were not met, and the way this was handled showed a clear lack of professionalism and responsibility. We could not afford to move out and pay that cost of moving, plus a deposit on another home, so we had to split the cost and sign the lease. They just had the carpets replaced and the padding underneath was completely stained and visibly destroyed. Overall, this experience has caused unnecessary stress and left us feeling unsupported as tenants. I would not recommend Schambs Property Management based on how this situation was handled.

    Great properties!!! I wish I didn't have to leave, had some circumstances on my end I had to leave…read more Would have stayed for at least 5 more years if I could have.

    Kris & Associates - This was what I had to pay to move in 5697. Yet claiming no overpayment crooks

    Kris & Associates

    (23 reviews)

    Kris and Associates are a great property management company to work with as a renter. They were…read morealways responsive on major repairs and very helpful when other items came up. They went above and beyond to help me work out a move out date when I injured my arm and was not able to complete everything by the original date.

    I am writing this review to share my experience and to encourage prospective renters to ask…read moredetailed questions and get repair commitments in writing before signing a lease. On May 16, I toured a one-story home on Keith Street in Apex. I chose it because I have a daughter who uses a wheelchair, and moving from a two-story, 2,400-square-foot home in Fuquay to a smaller 1,300-square-foot one-story home seemed like a more accessible option for our family. Although the new home did not have a garage and required significant downsizing, the rent was comparable to my previous home, so I decided to move forward. Shortly after the tour, I was told that I needed to submit my deposit quickly because the agent I had been working with would be away for two weeks. Before I committed, I was assured that several necessary repairs and cleaning issues would be completed before move-in. These included sealing the attic access, removing items from and cleaning the attic, addressing an open window space, cleaning mold from the refrigerator, sealing the exterior door and dryer vent area, clearing exterior drainage, and addressing other maintenance concerns. I spent that time preparing for a major move, caring for and homeschooling my children, maintaining the yard, packing, and selling many of our belongings to fit into a much smaller home. However, one week before the scheduled move, NONE of the promised work had still not been completed. I raised my concerns, especially because the air conditioning had been turned off for an extended period and the property did not appear ready for occupancy. When I spoke with the agent after she returned, the conversation was extremely upsetting. Rather than helping address the accessibility and move-in concerns, I was told that if I had a disabled daughter, I should find another house, that I should get a house with a garage, and that I should pay a termination fee and move elsewhere. This interaction was deeply distressing to my family and made my daughter cry. By that point, I had already finalized my move and my previous home had been rented to someone else. On move-in day, only limited work appeared to have been done. I was asked to delay moving in by a day, and I turned on the electricity at the property after being told I would be reimbursed. Despite this, I moved into a home that still did not feel properly cleaned or move-in ready. Since moving in, there have been repeated visits from maintenance workers, the air-conditioning system has run for long periods without cooling the home properly, and the attic has still not cleared or cleaned. I still have belongings at a friend's house because I cannot use that space as expected. I have also been trying for over a month to have the fee for the delayed move-in day removed and to receive reimbursement for the electricity, but I have not received a resolution or response. I was also very concerned to receive a utility bill that was approximately 90% higher than the bill for my previous, much larger two-story home. Given the continuing air-conditioning concerns, this has created additional stress and expense. I have rented for 16 years and have worked with several professional property-management companies. In my experience, when repairs were needed, they were addressed promptly and communication was respectful. Unfortunately, that has not been my experience here. I hope the company will take these concerns seriously, improve its communication and move-in standards, and provide a timely resolution for the outstanding reimbursement and charges.

    MasterKey Property Management - propertymgmt - Updated October 2026

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