I rarely leave reviews, but I feel strongly compelled to write this one so other customers don't…read morewalk into the same situation I did. My experience at Cindy's Alterations was frustrating, confusing, and left me feeling taken advantage of due to a complete lack of transparency and communication.
From the moment I walked in, there was no clear discussion of pricing. I brought in an item expecting a straightforward alteration, but instead of explaining options and costs upfront, additional services were suggested in a casual way that made them sound minor and necessary. At no point was I given a clear breakdown of what those services would cost, nor was I asked to formally agree to a final price.
As someone without experience in tailoring or alterations, I relied on the professional to explain what was being done and what it would cost. That didn't happen. There was no estimate, no written quote, and no verbal confirmation of price before the work was started. I wasn't told, "This will cost X," or even given a range. I was simply guided along as if everything being suggested was standard and reasonable.
When I returned to pick up the item, I was shocked by the final bill. The price was far higher than expected, especially considering I was never informed of the cost beforehand. At that point, you're essentially stuck-- the work is already done, and you're pressured into paying a price you never knowingly agreed to. That is not how ethical customer service works.
What made this experience worse was the attitude when I expressed confusion about the cost. Instead of acknowledging the lack of communication or explaining the charges clearly, I was made to feel as though I should have known better. That's not fair to customers, especially those who don't regularly use alteration services and trust the business to be honest and upfront.
A reputable business should always explain pricing clearly before performing any work. Customers should not have to ask repeatedly or guess what something might cost. Transparency is basic customer service, and unfortunately, it was completely missing here.
This review isn't about the quality of the stitching--it's about the experience. Even if the work itself is acceptable, that doesn't excuse unclear pricing practices or putting customers in uncomfortable positions where they feel pressured to pay unexpected charges.
I would strongly warn anyone considering Cindy's Alterations.
