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SteveBeverly

5.0 (1 review)
Closed • 4:00 am - 11:30 pm

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8 years ago

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Yellow Cab

Yellow Cab

1.8(17 reviews)
4.1 km

California Yellow Cab is funded by OCTA to taxi seniors residing Rancho Santa Margarita, for free…read more As I am newly approved for this program, I had high expectations, but am greatly disappointed. Two weeks ago, I arranged for a 2:15 return from the Pavilions pharmacy. When late, I was unable to reach a live person. 45 minutes late, my driver arrived. Had I known, I could have walked home in less than 35 minutes. Today, I placed a request for a 2:15 pickup to take me to my dentist for a 2:40 appointment time. It's only a 7 minute drive (2.4 miles) for which I allotted 30 minutes time. When no driver text assignment appeared, I phoned dispatch to inquire why and said, "if you are short on driver's, let me know now as I'm still in time to bike to my appointment." The dispatcher expressed astonishment. Did he imagine that an old person could not ride a bike? He said he would send dispatch a note. That was not helpful, since I knew not whether to wait for a driver or bike. I checked Lyft and learned I could have a pickup in 3 minutes. Before confirming, I phoned Yellow Cab to cancel, but dispatcher couldn't find my ride request, causing me to lose the nearest available Lyft driver and ultimately miss my appointment. I surmise that since my city, RSM, began limiting senior rides to only the city limits, whereas previously most all of So Cal was covered, Yellow Cab no longer views the Senior Mobility account as profitable. Understandable, but they should renegotiate their contract or advise customers to allow for up to a 90 minute window pickup to ensure that disabled and/or senior customers can keep their appointments.

Taxi 487 was driving over 90 mph on the freeway and weaving. I am disabled, so I need to use OC…read moreACESS (and taxis) to get around OC. When I called OCTA, I requested that I am not paired with taxi 487 again and they said there was nothing they could do. As a disabled person who cannot drive, I am disappointed with OCTA and Yellow cab.

SteveBeverly - taxis - Updated May 2026

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